Best practices for vulnerability management

Even with the best tools, execution is all that matters in vulnerability management. Therefore, all the actions that have been identified in the implementation section must be carried out flawlessly. There is a set of best practices for each step of the implementation of the vulnerability management strategy. Starting off with the asset inventory, the organization should establish a single point of authority. There should be one person that can be held responsible if the inventory is not up to date or has inconsistencies. Another best practice is to encourage the use of consistent abbreviations during data entry. It may become confusing to another person trying to go through the inventory if the abbreviations keep on changing. The inventory should also be validated at least once a year. Lastly, it is advisable to treat changes of inventory management systems with the same degree of care as any other change in a management process.

In the information management stage, the biggest achievement that the organization can get is a fast and effective dissemination of information to the relevant audience. One of the best methods for doing this is allowing employees to make the conscious effort of subscribing to mailing lists. Another one is to allow the incident response team to post its own reports, statistics, and advice on a website for the organization's users. The organization should also hold periodic conferences to discuss new vulnerabilities, virus strains, malicious activities, and social engineering techniques with users. It is best if all the users are informed about the threats that they may face and how to deal with them effectively. This has more impact than the mailing lists telling them to do technical things that they are not knowledgeable of. Lastly, the organization should come up with a standardized template of how all the security-related emails will look. It should be a consistent look that is different from the normal email format that users are used to.

The risk assessment step is one of the most manually demanding stages of the vulnerability management life cycle. This is because there are not many commercial tools that can be used here. One of the best practices is to document the ways to review new vulnerabilities as soon as they appear. This will save a lot of time when it comes to mitigating them since the appropriate countermeasures will already be known. Another best practice is to publish the risk ratings to the public or at least to the organizational users. That information may spread and ultimately reach a person that will find it more useful. It is also recommended that you ensure that asset inventories are both available and updated at this stage so that all hosts in a network can be combed through during risk analysis. The incident response team in every organization should also publish a matrix for each tool that the organization has deployed to secure itself. Lastly, the organization should ensure that it has a strict change management process that ensures that incoming staff are made aware of the security posture of the organization and the mechanisms in place to protect it.

The vulnerability assessment step is not so different from the risk assessment step, and therefore the two might borrow from each other's best practices (which we discussed previously). In addition to what has been discussed in risk assessment, it is good practice to seek permission before extensively testing the network. This is because we saw that this step might introduce serious disruptions to an organization and might do actual damage to the hosts. Therefore, a lot of planning ahead needs to happen. Another best practice is to create custom policies to specific environments—that is the different operating systems of the organization's hosts. Lastly, the organization should identify the scanning tools that are best for its hosts. Some methods may be overkill where they do too much scanning and to an unnecessary depth. Other tools are too shallow and do not discover the vulnerabilities in a network.

There are a few tips that may be used in the reporting and remediation tracking stage. One of these is to ensure that there is a reliable tool for sending reports to asset owners concerning the vulnerabilities they had and whether they have been fixed completely. This reduces the number of unnecessary emails received from users whose machines were found to contain vulnerabilities. The IT staff should also meet with management and other stakeholders to find out the type of reports that they want to see. The level of technicality should also be agreed upon. The incident response team should also agree with the management of the remediation time frames and the required resources, and make known the consequences of nonremediation. Lastly, remediation should be performed following the hierarchy of severity. Therefore, the vulnerabilities that pose the most risk should be sorted first.

The response planning step is the conclusion of the whole vulnerability management process. It is where the responses to different vulnerabilities are implemented. There are several best practices that can be used in this step. One of them is to ensure that the response plans are documented and well-known by the incident response team and the normal users. There should also be fast and accurate information flow to the normal users concerning the progress of fixing the vulnerabilities identified. Since there is a chance of failure after machines are updated or patches installed, contact information should be provided to the end users so that they can reach out to the IT team when such cases arise. Lastly, the incident response team should be given easy access to the network so that they can implement their fixes faster.

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