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by Daniel Murphy, Randall W. Ferris
Workplace Safety
Cover
Title page
Table of Contents
Copyright
Foreword
Preface
About the Authors
Acknowledgments
Part I: Getting Your Ducks in a Row
Chapter 1: Definitions, Statistics, and the Occupational Safety and Health Administration
Abstract
Workplace Violence Is Not a Crime
Reporting at the Federal Level
OSHA’s Role
OSHA Workplace Violence Inspections
OSHA Risk Factors
OSHA Fines and Lawsuits
What Every Company Should Do
Chapter 2: The Need for a Violence Prevention Program
Abstract
Avoidance of Legal Liability
The Cost of an On-Site Homicide
Chapter 3: Overcoming Rationalizations, Objections, and Denials
Abstract
Part II: Getting Everyone Up-to-Speed
Chapter 4: Types of Violence
Abstract
Chapter 5: Relationship Violence
Abstract
Observable Symptoms of Relationship Violence
Discussing Your Concerns with the Associate
Chapter 6: Associate Violence
Abstract
Motive and Behavioral Warning Signs
Chapter 7: External Violence
Abstract
How Much Security Is Appropriate?
Part III: Formulating a Plan and Putting it Into Action
Chapter 8: Seven Components of a Comprehensive Violence Prevention Plan
Abstract
The Seven Components of a Comprehensive Violence Prevention Plan
Chapter 9: Staff and Management Training
Abstract
Associate Training Plan
Supervisor and Management Training
Chapter 10: The Situational Assessment and Management Team
Abstract
Assembling the Team
Addressing the Immediate Threat
The Investigation
Conducting Threat Assessments
Chapter 11: High-Risk Terminations and Building an Enhanced Security Plan
Abstract
Softening the Landing
After the Termination is Over
The Enhanced Security Plan
Chapter 12: Managing the Aftermath of Violence
Abstract
Victim and Family Care
Employee Care
Police Relations
Interim Business Recovery
Public Communication
Afterword by Dan Murphy
Subject Index
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Workplace Safety
Establishing an Effective Violence Prevention Program
Randall W. Ferris
Daniel Murphy
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