Subject Index
A
Accent Signage’s management, 22
Access control systems, 102
Accounts receivable department, 60
Actions, 140
Active shooter, 42
Active shooting incidents, 43
Addiction, 65
Alcohol abuse, See also Addiction
Alleged victim, 127
American Medical Association (AMA), 44
Appearance and hygiene, negative changes in, 64
Assessment training, 129
Associate violence, 57–67
motive and behavioral warning signs, 63–67
addiction, 65
appearance and hygiene, negative changes in, 64
attendance problems, 63
recklessness with, 66
revenge, 63
violent/suicidal ideation, 65
withdrawal from others in organization, 64
work performance, negative changes in, 64
B
Background check
limitations of, 124
Backstage mission, 118
Backstage team, 118
Body count, 75
Brookdale management, 15
Bullet-resistant glass, 107
Business recovery plan, 148
Business-related crime, 42
Business-related investigations, 123
Business robberies, 8
C
Candidate pool, 87
Centers for Disease Control and Prevention (CDC), 44
Centers of Business and Finance, 76
Centers of Government, 76
CEO, 94
Children, 76
Clients, 26
Closed-circuit surveillance system, 147
systems, 11
Community-based services, 13
Company’s weapons policy, 102
Comprehensive violence prevention plan
components of, 79–97
communications, 88–90
hiring processes, 84–88
policies, 90–92
reporting processes, 93
staff and management training, 94–97
to arm or not to arm, 94–97
physical security, 94–97
risk assessment and management team, 94
contingencies, 84
ongoing training, 89
reminder posters, 89
workplace violence prevention program, 9
Computerized reporting system, 8
Conceal bruises, 53
Construction, 120
Corporate security director, 48
Counseling, 140
advantage of, 148
Counselors, 146
Co-worker, 10
Crimes
against persons, 6
against property, 6
against society, 7
Criminal intent, 10
Criminal record, 85
D
Danbury Hospital in Danbury, 15
Department of Homeland Security, 105
Department of Labor’s Occupational Safety and Health Administration, 7
Discovery Channel, 71
headquarters, 74
Documentation, 12
Document investigations, 126
Domestic abuse, 49
Domestic violence, 7
Drug abuse, 65, See also Addiction
Drug-related crimes, 85
E
Education department, 120
Empathy, 140
Employee
relations, 121
and legal, 119
Employee-to-employee homicide, 23
Enhanced security plan, 140
armed and appropriately trained security presence, 140
plan to monitor the subject, 141
tight physical security, 140
External violence, 69–77
security, 74–77
F
Facilities management, 119
Fatigue, 52
sex offenses categories
forcible, 7
non-forcible, 7
Federal regulatory body, 7
Finance, 120
Fire drills, 100
Fire technology, 100
Friends and emergency agencies, 107
G
General counsel, 138
General Duty Clause, 9
Section 5, 9
Grievance, 70
Grossman’s references, 101
H
Health-care benefit programs, 48
Health-care costs, 48
Healthcare facilities, 13
Health care insurance agency, 146
Heros, 107
High-risk terminations
after termination is over, 139–140
and building enhanced security plan, 133–141
enhanced security plan, 140–141
handling of, 134
softening the landing, 138–139
Hiring processes, 84–88
Homicide, 21
Honesty, 140
department, 135
employee benefits, 121
staff, 146
I
Industrial accident, 50
Interviews, 151
Investigation techniques, 122
J
Job placement counseling, 138
L
Law enforcement administration, 8
Lawsuit, cost of, 25
Legal liability, 22
Lockdown drills, 103
Long island railroad massacre, 108
Los Angeles International Airport, 143
M
Managers, 111
roles, 111
Media relations representative, 149
Mother Emanuel African Methodist Episcopal (A.M.E.), 43
N
National consensus standards, 12
National Institute for Occupational Safety and Health (NIOSH), 12
Negligent hiring, 22
Negligent retention, 22
Noise-making devices, 106
O
compliance, 22
Directive Number CPL 02-01-052, 11
documents, 13
federal level, reporting at, 6–8
fines and lawsuits, 14–16
General Duty Clause, 22
guidelines, 22
inspector, 11
mission, 15
risk factors, 13–14
role of, 8–9
statistics, 8
workplace violence, 6
inspections, 11–12
involvement in, 9–10
prevention, 16
On-site assessment, 24
On-site counseling, 23
On-site homicide, 27
Operations office, 119
Organization, 52
people in, 111
withdrawal from, 64
P
Personal protective equipment, 11
Personal-relationship violence, 43
Personal security, 5
Personnel file, 126
Physical security
assessment, 94
plan, 94
components of, 95
Planning process, 82
Police and emergency responders, 103
Police department’s public information officer, 150
Post-traumatic stress disorder, 24
Preprogrammed lockdown announcement, 103
Productivity factor, 24
Public communication section, 146
Public mass homicide, 37
Q
Questioning gaps, 85
R
Rampage shooter, 42
Rationalization, 58
Rationalizations, objections, denials (RODs), 29–38
don’t want to hear this message from you, 38
financial, 32
lack of subject matter expertise, 34
operational, 33
planning and training, 37
proposal is encroaching into someone else’s territory, 37
proposal will add work to plate, 37–38
Recklessness, 66
Relationship abuse, See Relationship violence
Relationship abuse and violence, 112
symptoms of, 112
victim of, 112
Relationship violence, 45–54
area of impact, 48
consequences of, 48
discussing your concerns with associate, 53–54
observable symptoms of, 52–53
Reporting processes, 93
Risk department, 119
S
School policy, 90
Security systems, 95
Self-esteem, 112
Sensitivity, areas of, 94
Severance package, 138
Sex-related crimes, 84
Shareholders, 26
Situational assessment, 136
assembling the team, 118–121
addressing the immediate threat, 121–122
backstage team and tasks, 118–120
enhancing physical security, 119–120
enhancing policies, procedures, and processes, 118–119
enhancing staff and management training, 120
onstage team and tasks, 120–121
conducting threat assessments, 129–132
investigation, 122–129
background checks, 124–125
final thoughts on investigations, 128–129
gathering evidence, 126–127
guiding principles, 125–126
interviewing the accused, 128
interviewing the alleged victim, 127–128
reasons for prompt investigation, 126
mission of, 118
prevention, 118
response, 118
Social media, role in, 110
to arm or not to arm, 94–97
associate training plan, 101–110
physical security, 94–97
risk assessment and management team, 94
supervisor and management training, 110–113
Staff member education, 120
State-of-the-art system, 119
Substance abuse, 65
Supervisors, 111
roles, 111
Surveillance system, 147
Symbolic targets, 75
T
Tardiness, 52
Targeted organization, 70
Terminated employee, 136
Termination
benefits, 138
Termination manager, 137
Termination meeting, 137
Third-party investigator, 122
Threat management process, 82
Trailing passenger, 108
Training programs, 22
Training sessions, 136
Transportation Security Administration (TSA), 72
personnel, 143
Traumatic stress, 48
U
Unexplained absences, 52
Uniform Crime Report (UCR), 6
U.S. population, 75
V
Vaughn Foods, 97
Vendors, 26
Verbal abuse, 102
Vetting assessment companies, 129
counseling, 145
Video record, 127
Video recording and access control systems, 119
comprehensive program for, 32
training, 101
types of, 39–44
Violence, managing aftermath of, 143–151
components of recovery, 144
employee care, 146–147
interim business recovery, 148–149
police relations, 147–148
public communication, 149–151
company statement, 150
handling questions, 150–151
helping victims and families deal with news media, 151
requests for exclusive interviews, 151
statement preparation, 149–150
victim and family care, 145–146
cost of an on-site homicide, 23–27
legal liability, avoidance of, 21
need for, 19–27
Violent/suicidal ideation, 65
Virginia Polytechnic Institute, 58
Vulnerability assessment, 85
W
Warning signs, 64
motive and behavioral, 63–67
Wicklander-Zulawski & Associates, 123
Work performance, negative changes in, 64
Workplace
disruption, 87
associate violence, 42
categories, 10
external violence, 42
hazard, 12
law enforcement repository of, 7
prevention of, 9
program, 11
types of, 42
coworker, 42
criminal intent, 42
customer/client/patient, 42
personal, 42
Z
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