Table of Contents
Part I: Getting Your Ducks in a Row
Chapter 1: Definitions, Statistics, and the Occupational Safety and Health Administration
Workplace Violence Is Not a Crime
Reporting at the Federal Level
OSHA Workplace Violence Inspections
Chapter 2: The Need for a Violence Prevention Program
The Cost of an On-Site Homicide
Chapter 3: Overcoming Rationalizations, Objections, and Denials
Part II: Getting Everyone Up-to-Speed
Chapter 5: Relationship Violence
Observable Symptoms of Relationship Violence
Discussing Your Concerns with the Associate
Motive and Behavioral Warning Signs
How Much Security Is Appropriate?
Part III: Formulating a Plan and Putting it Into Action
Chapter 8: Seven Components of a Comprehensive Violence Prevention Plan
The Seven Components of a Comprehensive Violence Prevention Plan
Chapter 9: Staff and Management Training
Supervisor and Management Training
Chapter 10: The Situational Assessment and Management Team
Addressing the Immediate Threat
Chapter 11: High-Risk Terminations and Building an Enhanced Security Plan