About the author

In 1989 I founded Mesmo Consultancy (www.mesmo.co.uk) to coach executives and organisations in how to use IT to improve personal and business productivity. At that time this meant using computers and software primarily to create documents and analyse data. It was rarely about communication, as email was still the exception rather than the rule. Today, things are reversed and I specialise in enabling people to improve their productivity and communications by managing their email more effectively. Typically this saves them at least 45 minutes every day.

My clients are drawn from a wide range of roles (from CEOs to PAs), sectors and size of businesses across the UK and Europe. I work with them through workshops, one-to-one coaching and consultancy. Many organisations use my expertise to help them create and implement a business-wide email best practice strategy, guidelines and Acceptable User Policies (AUPs).

As a Senior Visiting Fellow at Sir John Cass Business School, City University, my research includes the future of email and the use of social networking tools to gain sustainable business benefits.

Until 2008 I was author of The Times’ column, ‘PC Stress Busters’. I have contributed to and written several books, including Managing in the Email Office. As the ‘EmailDoctor’ on Twitter I post daily tips on smart email management.

Living in Dorset, I am on the Dorset Chamber of Commerce and Industry and chair its digital taskforce, championing fast broadband across the county.

Outside of my working life, my great loves are golf, classical music and a black and white cat called Bessie.