Acknowledgements

No man is an island.
John Donne

I would like to offer my gratitude and appreciation to all those at Pearson who have supported me while writing this book. Special thanks go to Samantha Jackson and her team for their patience and nurturing of this project, and to Richard Stagg for encouraging me to write the initial proposal.

Thank you to all my clients and colleagues who have given me permission to use examples of their emails to illustrate best practice – whether by name or anonymously. I am also most grateful to Lucy Kellaway for making the time for me to interview her as an example of how your mailbox is really just a DNA fingerprint of you.

My thanks go to all those who have contributed supporting information and material and given of their time so generously, especially Peter Bauer of Mimecast, Ed Brill at IBM, Graham Cluley at Sophos, Gary Marsh and Mark Hamilton at KPMG, Michael Osterman at Osterman Research, and Jonathan Spira at Basex.

Thanks to Lorna Campbell for being an excellent wordsmith and helping me turn my draft material into more eloquent prose, and also to Rachel Hayter and Rhian McKay.

To all the friends who have suffered my late arrival, whether for a drink or game of golf, I thank you for your understanding.