Index
Acceptance task, 189, 263, 274, 321
Acknowledgement task, 211, 262, 274, 321
Agile development, 19, 122, 288–91
Approval task, 178, 179, 201, 208–9, 225–26, 264, 274, 322
Architecture
Buildings, 26, 137–41
Business, 29, 122, 137–42, 148–60
System, 21, 210, 283
Authentication, 217, 216–22
Benefits
in Customer Experience, 337, 351, 357
in Data Management, 337, 357
in Harmonization, 337, 351, 355
in Internal Processes, 336, 337, 343, 357
Beta testing, 20
Bulla, 35
Business capabilities, 29, 144
Business Context, 272
Business Data Model, 192, 194, 195, 272, 311, 312, 315, 327
Business functions, 30, 106, 116, 157, 272, 280, 308, 312, 313
Business Levers, 279
Business objects, 309–16, 314, See data subjects
Business process, 8, 24, 30, 41, 64, 74, 101, 141, 150, 165, 166, 187, 254, 269, 304, 306, 317, 323
Business requirements, 5, 11, 25, 129, 212, 213, 216, 230, 241, 244, 255, 268, 273, 275, 283
Business service, 30
Classification task, 177, 264, 274, 321
Commencement Notification task, 260, 274
Complete Phase, 179, 180, 181
Cuneiform, 37
Customer journey, 17, 23, 30, 43, 83, 106, 114, 118, 119, 124, 125, 145, 149, 158, 259, 269, 272, 304, 307
Dashboard, 75, 342
Data
Audit Data, 49, 51, 58
Master Data, 48, 51, 57, 60, 190
Metadata, 51, 58, 244, 247
Reference Data, 51, 58, 74, 275, 279
Structure Data, 51, 58
Transaction Data, 49, 51, 57, 62, 63, 65
Data concepts. See data subjects
Data entity, 310
Data model, 31
Data processing, 40, 49
Data subjects, 41, 46, 159, 309, 310
Decide phase, 177–79
Digitization, 13, 16, 91
Evaluation task, 178, 185, 209, 264, 265, 274, 321
Future Activity Scheduling task, 182, 227, 267
Glossary
Business, 30, 45, 297, 312, 344
Emily’s, 29
Identification task, 216, 217, 260
Implementing the Transaction Pattern, 300–302
Information service, 30, 31
Initiate phase, 170, 259, 274
Interaction, 31, 230, 233, 234, 237, 238, 251
Interaction Recording, 233, 234, 239, 251
Notification task, 216, 224, 266, 323
Nouns, 36, 53, 156, 192, 310
Operational management, 101, 195, 279
Operational requirements, 270, 279
Operational throughput, 49
Organizational Change Management, 293, 294
Payment task, 181, 224, 225, 267, 274, 323
Post-submission Validation task, 189, 263, 274
Preparation task, 225, 261, 274
Pre-submission Validation task, 262, 274, 340
Profiling task, 260, 321
Queue, 31, 186, 187, 189, 202, 207, 212, 226, 279, 321
Rebus Principle, 38
Recommendation task, 178, 264, 274, 322
Record Creation task, 266, 274, 329, 346
Request for more information, 207, 248
Request stage, 77, 87, 90, 170–76, 254
Response stage, 77, 90, 176–82
Responsible party (of transaction), 201
Service blueprint, 31, 118, 149, 304
Service Design, 31, 123, 158, 230, 258
Subject (of transaction), 171, 201
Subject matter expert, 270, 304, 326
Submit phase, 173
Submitter, 171, 189, 201, 207, 221, 260, 319
Task, 31, 98, 183, 194, 202, 247, 273
Task Status, 183, 194
Touchpoint, 83, 106, 116, 124, 239, 310
Transaction, 31, 76–82
Transaction complexity, 95–103
Transaction Pattern, 5, 11, 73–103, 108, 119, 122, 167–70
Transaction requirements, 123, 189, 268, 280, 281, 326, 330, 331
Transaction status, 88, 102, 337, 341, 342
Transactional service, 25, 30, 32, 58, 78, 119, 161, 200, 213, 222, 228, 308, 316
Users, 185, 195, 202
Validate phase, 101, 176, 262, 274, 321
Value stream, 32, 145–49, 259, 304, 306
Verbs, 36–39, 127, 166
Waterfall development, 19, 296
Workflow, 32, 96, 107, 122, 123, 156, 182-189, 195, 197, 207, 211, 254, 255, 264, 268, 270, 299, 304, 322, 333, 347
Workshop, requirements, 254–68, 284, 299, 324, 354