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HBR Guide to Dealing with Conflict
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HBR Guide to Dealing with Conflict
by Amy Gallo
HBR Guide to Dealing with Conflict (HBR Guide Series)
Cover
Series Page
Title Page
HBR Press Quantity Sales Discounts
Copyright
What You’ll Learn
Contents
Preface
Introduction: A Practical Plan for Dealing with Conflict
Section One: Preparing for Conflict Before It Happens
1. Types of Conflict
2. Your Options for Handling Conflict
3. Recognize Your Natural Tendency
Section Two: Managing a Conflict
4. Assess the Situation
5. Get Ready for the Conversation
6. Have a Productive Conversation
Section Three: Resolving a Conflict
7. Get to a Resolution and Make a Plan
8. Repair the Relationship
9. Navigate Common Situations
Sources
Featured Experts
Index
About the Author
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HBR Guide to Dealing with Conflict
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