Contents
Conflict at work is inevitable—but it doesn’t have to be destructive.
Introduction: A Practical Plan for Dealing with Conflict
Take it step by step.
SECTION ONE: Preparing for Conflict Before It Happens
Identify the source.
2. Your Options for Handling Conflict
Different situations call for different approaches.
3. Recognize Your Natural Tendency
Most of us fall into one of two camps.
SECTION TWO: Managing a Conflict
Understand the players and the larger context.
5. Get Ready for the Conversation
Don’t rush in.
6. Have a Productive Conversation
Listen and be heard.
SECTION THREE: Resolving a Conflict
7. Get to a Resolution and Make a Plan
Collaborate to find a creative solution.
Rebuild trust and move on.
What to do if . . .
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