About the Author

Amy Gallo is a contributing editor at Harvard Business Review, where she covers a range of topics including managing yourself, leading people, and building your career. As a speaker and workshop facilitator, Amy has helped dozens of organizations deal with conflict more effectively and navigate complicated workplace dynamics. Previously, she was a management consultant at Katzenbach Partners, a strategy and organization consulting firm. She is a graduate of Yale University and has a master’s in public policy from Brown University. Follow her on Twitter @amyegallo.