Sources

Introduction

• Karen Dillon, HBR Guide to Office Politics, Harvard Business Review Press, 2015.
• Jennifer Lawler, “The Real Cost of Workplace Conflict,” Entrepreneur.com, June 10, 2010, http://www.entrepreneur.com/article/207196.
• Kenneth W. Thomas, “Making Conflict Management a Strategic Advantage,” CPP, https://www.cpp.com/pdfs/conflict_whitepaper.pdf.
• Jeanne Whalen, “Angry Outbursts Really Do Hurt Your Health, Doctors Find,” Wall Street Journal, March 23, 2015, http://www.wsj.com/articles/angry-outbursts-really-do-hurt-your-health-doctors-find-1427150596.

Chapter 1

• Annie McKee, “How Power Affects Your Productivity,” HBR.org, February 9, 2015, https://hbr.org/2015/02/how-power-affects-your-productivity.

Chapter 2

• Jeanne Brett, “When and How to Let a Conflict Go,” HBR.org, June 10, 2014, https://hbr.org/2014/06/when-and-how-to-let-a-conflict-go/.

Chapter 3

• Hannah Riley Bowles, “Why Women Don’t Negotiate Their Job Offers,” HBR.org, June 19, 2014, https://hbr.org/2014/06/why-women-dont-negotiate-their-job-offers.
• Liane Davey, “Conflict Strategies for Nice People,” HBR.org, December 25, 2013, https://hbr.org/2013/12/conflict-strategies-for-nice-people/.
• Judith E. Glaser, “Your Brain Is Hooked on Being Right,” HBR.org, February 28, 2013, https://hbr.org/2013/02/break-your-addiction-to-being/.
• Amy Jen Su, “Get Over Your Fear of Conflict,” HBR.org, June 6, 2014, https://hbr.org/2014/06/get-over-your-fear-of-conflict.

Chapter 4

• Jeanne Brett, “When and How to Let a Conflict Go,” HBR.org, June 10, 2104, https://hbr.org/2014/06/when-and-how-to-let-a-conflict-go/.
• Ben Dattner, “Most Work Conflicts Aren’t Due to Personality,” HBR.org, May 20, 2014, https://hbr.org/2014/05/most-work-conflicts-arent-due-to-personality/.
• Karen Dillon, HBR Guide to Office Politics, Harvard Business Review Press, 2015.
• Jeffrey Pfeffer, “Win at Workplace Conflict,” HBR.org, May 29, 2014, https://hbr.org/2014/05/win-at-workplace-conflict/.
• Judith White, “Two Kinds of People You Should Never Negotiate With,” HBR.org, June 18, 2014, https://hbr.org/2014/06/two-kinds-of-people-you-should-never-negotiate-with/.

Chapter 5

• Jeanne Brett, “When and How to Let a Conflict Go,” HBR.org, June 10, 2014, https://hbr.org/2014/06/when-and-how-to-let-a-conflict-go/.
• Susan David, “Manage a Difficult Conversation with Emotional Intelligence,” HBR.org, June 19, 2014, https://hbr.org/2014/manage-a-difficult-conversation-with-emotional-intelligence/.
• Susan David and Christina Congleton, “Emotional Agility,” Harvard Business Review, November 2013 (product R1311L).
• Amy Gallo, “Choose the Right Words in an Argument,” HBR.org, June 16, 2014, https://hbr.org/2014/06/choose-the-right-words-in-an-argument/.
• Amy Gallo, “How to Work with Someone You Hate,” HBR.org, January 30, 2012, https://hbr.org/2012/01/how-to-work-with-someone-you-h/.
• Amy Gallo, “The Right Way to Fight,” HBR.org, May 12, 2010, https://hbr.org/2010/05/the-right-way-to-fight/.
• Rebecca Knight, “How to Handle Difficult Conversations at Work,” HBR.org, January 9, 2015, https://hbr.org/2015/01/how-to-handle-difficult-conversations-at-work.

Chapter 6

• Dorie Clark, “How to Repair a Damaged Professional Relationship,” HBR.org, June 5, 2014, https://hbr.org/2014/06/how-to-repair-a-damaged-professional-relationship.
• Liane Davey, “Conflict Strategies for Nice People,” HBR.org, December 25, 2013, https://hbr.org/2013/12/conflict-strategies-for-nice-people/.
• Susan David and Christina Congleton, “Emotional Agility,” Harvard Business Review, November 2013 (product R1311L).
• Amy Gallo, “Choose the Right Words in an Argument,” HBR.org, June 16, 2014, https://hbr.org/2014/06/hoose-the-right-words-in-an-argument/.
• Amy Gallo, “The Right Way to Fight,” HBR.org, May 12, 2010, https://hbr.org/2010/05/the-right-way-to-fight/.
• Mark Gerzon, “To Resolve a Conflict, First Decide: Is It Hot or Cold?” HBR.org, June 26, 2014, https://hbr.org/2014/06/to-resolve-a-conflict-first-decide-is-it-hot-or-cold/.
• Rebecca Knight, “How to Handle Difficult Conversations at Work,” HBR.org, January 9, 2015, https://hbr.org/2015/01/how-to-handle-difficult-conversations-at-work.
• Katie Liljenquist and Adam Galinsky, “Win Over an Opponent by Asking for Advice,” HBR.org, June 27, 2014, https://hbr.org/2014/06/win-over-an-opponent-by-asking-for-advice.

Chapter 7

• Rebecca Knight, “How to Handle Difficult Conversations at Work,” HBR.org, January 9, 2015, https://hbr.org/2015/01/how-to-handle-difficult-conversations-at-work.
• Jeff Weiss, HBR Guide to Negotiating, Harvard Business Review Press, 2016.

Chapter 8

• Jeanne Brett, “When and How to Let a Conflict Go,” HBR.org, June 10, 2014, https://hbr.org/2014/06/when-and-how-to-let-a-conflict-go/.
• Dorie Clark, “How to Repair a Damaged Professional Relationship,” HBR.org, June 5, 2014, https://hbr.org/2014/06/how-to-repair-a-damaged-professional-relationship.
• Amy Gallo, “Fixing a Work Relationship Gone Sour,” HBR.org, August 20, 2014, https://hbr.org/2014/08/fixing-a-work-relationship-gone-sour/.
• Amy Gallo, “How to Build the Social Ties You Need at Work,” HBR.org, September 23, 2015, https://hbr.org/2015/09/how-to-build-the-social-ties-you-need-at-work.
• Amy Gallo, “How to Deal with a Mean Colleague,” HBR.org, October 16, 2014, https://hbr.org/2014/10/how-to-deal-with-a-mean-colleague/.
• Amy Gallo, “How to Manage Someone You Don’t Like,” HBR.org, August 29, 2013, https://hbr.org/2013/08/how-to-manage-someone-you-dont/.
• Amy Gallo, “How to Work with Someone You Hate,” HBR.org, January 30, 2012, https://hbr.org/2012/01/how-to-work-with-someone-you-h/.
• Caroline Webb, “How to Tell a Coworker They’re Annoying You,” HBR.org, March 10, 2016, https://hbr.org/2016/03/how-to-tell-a-coworker-theyre-annoying-you.

Chapter 9

• Jeanne Brett, “When and How to Let a Conflict Go,” HBR.org, June 10, 2014, https://hbr.org/2014/06/when-and-how-to-let-a-conflict-go/.
• Liane Davey, “Conflict Strategies for Nice People,” HBR.org, December 25, 2013, https://hbr.org/2013/12/conflict-strategies-for-nice-people/.
• Liane Davey, “Managing Two People Who Hate Each Other,” HBR.org, June 9, 2014, https://hbr.org/2014/06/managing-two-people-who-hate-each-other/.
• Liane Davey, “What to Do When Your Boss Doesn’t Like You,” HBR.org, December 8, 2014, https://hbr.org/2014/12/what-to-do-when-your-boss-doesnt-like-you.
• Karen Dillon, “Don’t Hide When Your Boss Is Mad at You,” HBR.org, June 11, 2014, https://hbr.org/2014/06/dont-hide-when-your-boss-is-mad-at-you/.
• Nathanael J. Fast, Ethan R. Burris, and Caroline A. Bartel, “Research: Insecure Managers Don’t Want Your Suggestions,” HBR.org, November 24, 2014, https://hbr.org/2014/11/research-insecure-managers-dont-want-your-suggestions/.
• Keith Ferrazzi, “How to Manage Conflict in Virtual Teams,” HBR.org, November 19, 2012, https://hbr.org/2012/11/how-to-manage-conflict-in-virt/.
• Amy Gallo, “Choose the Right Words in an Argument,” HBR.org, June 16, 2014, https://hbr.org/2014/06/choose-the-right-words-in-an-argument/.
• Amy Gallo, “Get Your Team to Stop Fighting and Start Working,” HBR.org, June 9, 2010, https://hbr.org/2010/06/get-your-team-to-stop-fighting/.
• Amy Gallo, “How to Deal with a Mean Colleague,” HBR.org, October 16, 2014, https://hbr.org/2014/10/how-to-deal-with-a-mean-colleague.
• Amy Gallo, “The Right Way to Fight,” HBR.org, May 12, 2010, https://hbr.org/2010/05/the-right-way-to-fight/.
• Amy Gallo, “When Two of Your Coworkers Are Fighting,” HBR.org, July 3, 2014, https://hbr.org/2014/07/when-two-of-your-coworkers-are-fighting/.
• Amy Gallo, “When You Think the Strategy Is Wrong,” HBR.org, February 4, 2010, https://hbr.org/2010/02/when-you-think-the-strategy-is.html.
• Daniel Goleman, “E-Mail Is Easy to Write (and to Misread),” New York Times, October 7, 2007, http://www.nytimes.com/2007/10/07/jobs/07pre.html?_r=0.
• Joseph Grenny, “How to Disagree with Your Boss,” HBR.org, November 25, 2014, https://hbr.org/2014/11/how-to-disagree-with-your-boss.
• Joseph Grenny, “The Best Teams Hold Themselves Accountable,” HBR.org, May 30, 2014, https://hbr.org/2014/05/the-best-teams-hold-themselves-accountable.
• Pamela Hinds, “4 Ways to Decrease Conflict Within Global Teams,” HBR.org, June 27, 2014, https://hbr.org/2014/06/4-ways-to-decrease-conflict-within-global-teams.
• Amy Jen Su and Muriel Maignan Wilkins, “How to Deal with a Passive-Aggressive Peer,” HBR.org, December 14, 2010, https://hbr.org/2010/12/how-to-deal-with-a-passive-agg.
• Rebecca Knight, “How to Manage Remote Direct Reports,” HBR.org, February 10, 2015, https://hbr.org/2015/02/how-to-manage-remote-direct-reports.
• Annie McKee, “When Fighting with Your Boss, Protect Yourself First,” HBR.org, July 22, 2014, https://hbr.org/2014/07/when-fighting-with-your-boss-protect-yourself-first/.
• Holly Weeks, “Say No Without Burning Bridges,” HBR.org, June 24, 2014, https://hbr.org/2014/06/say-no-without-burning-bridges/.