END NOTE:
THE ITIL STORY

End note: The ITIL story

The bike hire service has proven to be a great success. The customers of the Axle branch in Montreux have embraced the service, taking advantage of the opportunity to hire both regular bikes and electric bikes. A network of charging stations and drop-off points has been developed across the region, which has expanded the range of the service. A mobile team delivers and collects bikes from different locations, and every car that the branch hires out can be adapted to include a bike rack.

The bike hire service has been deployed at other Axle Car Hire branches around the world. Bike hire is now fully integrated into the car hire service, which means that customers can hire a bike via the same booking system that they use to book cars. This saves a great deal of duplication of effort on the part of the development team. It also allows Axle to manage its resources and ensures that its customers get a service that is optimal for their requirements.

Following the success of the bike hire service, Solmaz and Reni have given talks to colleagues throughout the Axle Car Hire organization about the culture of the team they built to develop the service. In their talk, they emphasize the value of adopting ITIL guiding principles and practices, of ensuring that the team embraces continual improvement and open communication, and of being mindful of every stakeholder who is affected by the initiative.