About the ITIL 4 publications

ITIL^® 4: Create, Deliver and Support addresses the cultural and team management aspects of product and service management; provides an overview of the tools and technologies which support service management; and demonstrates how to integrate management practices into end-to-end value streams. It is one of five ITIL 4 publications, which build on the concepts introduced in ITIL Foundation. Each of these publications focuses on a different aspect of service management.

ITIL^® 4: Direct, Plan and Improve helps to align product and service management with modern business requirements; drive successful organizational transformation; and embed continual improvement into an organization’s behaviour at every level.

ITIL^® 4: Drive Stakeholder Value provides guidance on establishing, maintaining, and developing effective service relationships at appropriate levels. It leads organizations on a service journey in their service provider and consumer roles, supporting effective interaction and communication.

ITIL^® 4: High-velocity IT addresses the specifics of digital transformation and helps organizations to evolve towards a convergence of business and technology, or to establish a new digital organization.

ITIL^® 4: Digital and IT Strategy focuses on the alignment of digital business strategy with IT strategy. It also covers how disruption from new technologies is impacting organizations and how businesses are responding.

The ITIL 4 publications are supported by the ITIL management practice guides, which contain pragmatic, hands-on guidance that can be applied in the context of all ITIL 4 publications. Practices that are particularly relevant to ITIL^® 4: Create, Deliver and Support include change enablement, deployment management, incident management, knowledge management, monitoring and event management, problem management, release management, service design, service desk, service level management, service validation and testing, and software development and management. The practice guides can be accessed online at www.axelos.com/my-axelos/my-itil.