List of tables

Table 0.1 The ITIL management practices

Table 2.1 Competency codes and profiles

Table 3.1 Delivery approaches

Table 3.2 Tools and methods that support an Agile approach

Table 4.1 Service value stream description template

Table 4.2 Value stream step description template

Table 4.3 Workflow metrics

Table 4.4 Minimum viable practice contributions

Table 4.5 Example of minimum viable practice contributions for service configuration management

Table 5.1 Building a shift-left approach

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