List of figures
Figure 0.1 The ITIL service value system
Figure 0.2 The ITIL service value chain
Figure 0.3 The continual improvement model
Figure 0.4 The four dimensions of service management
Figure 3.2 Manual vs robotic process automation
Figure 4.1 Value streams activity hierarchy
Figure 4.3 Simple representation of a value stream
Figure 4.4 Complex representation of a value stream
Figure 4.5 Development of a new service
Figure 4.6 Restoration of a live service
..................Content has been hidden....................
You can't read the all page of ebook, please click here login for view all page.