Contents

Preface

Introduction

A Brief History of Organizational Behavior

Stage 1: People Are Machines (Late 1800s–Mid 1900s)

Stage 2: People Are Emotional Beings (1940s–1970s)

Stage 3: Organization Is a Machine (1980s–2000s)

Stage 4: Empowered Teams Transform the Organization (Current Trend)

Birds of a Feather...

PART I INDIVIDUALS AND INTERACTIONS

Chapter 1 Autonomous Securities, LLC

Chapter 2 Behavior and Individuals

Communication Framework

DISC History

DISC Definition

So Why Is This Important?

Understanding and Accepting Others

Communicate in Your Own Language

The Language of DISC

Strategies for Communicating

How Do You Take a DISC Assessment?

Closing

Chapter 3 Team Dynamics

An Apoplectic Dilemma

A Different Approach to Teams

Capitalizing on Strengths

The Anarchical Team

The Evolution of a Maturing Team

Conflict

Now What?

Closing

Chapter 4 Communication

Lingo

Empathy

Eye Contact

Ambiguity

Body Language

Cultural Awareness

Reflecting Body Language

Small Talk

Collaborative Conversations

The Power of Shutting Up

Communication Latency

We the People...

Closing

Chapter 5 Collaboration

Working as a Team

Vox Populi

Group Survival

Problem-Solving Versus Decision Making

Individuals and Decisions

Groups and Decisions

Group Influence

Six Degrees of the Perfect Ice Cream Sundae

Diametrically Opposing Forces

Closing

Chapter 6 Behavior and Teams

Harmony/Conflict

Why Not Hire a Team with Members That Will All Naturally Get Along?

Be Prepared for Conflict

Stressed Out

Fill the Gaps

Organizational or Team Culture

Closing

Chapter 7 Change

A True Story

Why Is Change Difficult?

Change Squirm

Change Apprehension

Fear of Changes to Self-Actualization Needs

Fear of Changes to Esteem Needs

Fear of Changes to Love/Belonging Needs

Fear of Changes to Safety Needs

Fear of Changes to Physiological Needs

Change Coach

Change Catalyst

Tracing to the Roots

Grass Roots Resistance to Change

Exposing the Origins

Exercise

Closing

Chapter 8 Motivators

Individual Workplace Motivators

Theoretical

Utilitarian/Economic

Aesthetic

Social

Individualistic/Political

Traditional/Regulatory

Why Is This Important?

Strategies for Motivating

Leveraging Strengths

Leadership and Environment

Closing

PART II WORKSHOP

Chapter 9 Team Dynamics Workshop

Preparation

Workshop Instructions

Pre-Workshop

The Workshop

Chapter 10 Communication Origami

Materials

Setup

Facilitation

Post-Exercise Discussion

Chapter 11 Bridge Building

Materials

Setup

Facilitation

Post-Exercise Discussion

Chapter 12 Moon Survival

Setup

Facilitation

Individual Exercise

Team Exercise

Scoring

Post-Exercise Discussion

Moon Survival Expert Analysis

Chapter 13 BalderDISC

Materials

Setup

Facilitation

Post-Exercise Discussion

Chapter 14 Assessing Concordance and Discordance

Materials

Setup

Facilitation

Post-Exercise Discussion

Chapter 15 Change Exercise

Overview

Setup

The Drawing Board

The Teams

Facilitation

Post-Exercise Discussion

Chapter 16 Groups and Decisions

Setup

DISC-Homogeneous Behavior

Appendix How to Take the DISC

References

Index