1.1. Four layers of challenges for minority librarians 25

2.1. Maslow’s Hierarchy of Needs 62

4.1. IQ matrix: accelerating your human potential 109

4.2. Time management process 111

5.1. Libraries and their leadership programs 157

5.2. Libraries with external leadership programs 158

6.1. Four stages of leadership development 167

1.1. Regions of birth, proportion of Australia’s population – selected years at 30 June 5

2.1. Managers vs. leaders 55

3.1. The six leadership styles at a glance 82

3.2. Leadership attributes 90

3.3. Distribution of employment, by occupation, 1987, 1996 and 2006 92

3.4. Percentage of visible-minority and Aboriginal librarians by occupational level and by library sector 96