Praise for Leading at a Higher Level

“At Southwest Airlines, we have always strived to lead at a higher level. We truly believe that profit is the applause you get for taking care of your internal and external customers. We have always insisted upon a happy, carefree, team-spirited—yes, even fun—working environment, which we think results in motivated employees who will do the right thing for their internal and external customers. Reading this book will make a positive difference in your organization.”

Colleen C. Barrett, President Emeritus, Southwest Airlines

“This is not just theory. It is the real stuff, tried in dozens of companies big and small. It represents the most concise, practical, and effective thinking on leadership around. Plainly said, this works.”

Gary Crittenden, Managing Director, Huntsman Gay Global Capital,
former CFO of Citigroup and American Express

“Leading at a higher level is a must today if leaders are to rebuild trust and credibility, as we are doing at Tyco. This book will teach you how.”

Eric Pillmore, Senior Vice President of Corporate Governance,
Tyco International

“Leading at a Higher Level translates decades of research and 30 years of global experience into simple, practical, and powerful strategies to equip leaders at every level to build organizations that produce bottom-line results. At Nissan, we have made these principles a core part of our leadership philosophy, better equipping our managers to bring out the great energies and talents of our employees.”

Jim Irvine, Vice President of Human Resources,
Nissan North America

The concepts in Leading at a Higher Level have been used by high performing organizations around the world, including:

Abbott Laboratories

AMF Bowling Worldwide, Inc.

Anthem Blue Cross and Blue Shield

Applebee’s International, Inc.

Bayer AG

Big Lots Stores, Inc.

Biogen Idec Inc.

Bose^® Corporation

Bowater^® Incorporated

Burger King^®

Callaway Golf Company

Caterpillar Inc.

Cellular One

Chick-fil-A^®, Inc.

Children’s Hospital

The Coffee Bean and Tea Leaf^®

Comerica Incorporated

Compaq

CompUSA^®

ConocoPhillips

Domino’s Pizza

Dow Corning Corporation

Energy Northwest

Exxon Mobil Corporation

Fairmont Hotels & Resorts

FedEx Kinko’s Office and Print Services

Fireman’s Fund Insurance Company^®

Foster Farms

Genentech, Inc.

Georgetown University

Hilton Hotels Corporation

Home Depot

Host Hotels & Resorts, (formerly known as Host Marriott)

Hyatt Corporation

Jack in the Box Inc.

Kennedy Space Center

Krispy Kreme Doughnut Corporation

L’Oréal

Mattel, Inc.

Marriott International

MCI, Inc.

Merck & Co., Inc.

The Michelin Group

Microsoft Corporation

Nabisco

Nissan Motor Co.

Northrop Grumman Corporation

Novartis AG

Pepperdine University

Polaris Industries

The Ritz-Carlton Hotel Company

Royal Caribbean Cruises Ltd.^®

Safeco Corporation

San Diego Padres

S.C. Johnson & Son, Inc.

Six Continents Retail

Sony Corporation of America

Staples, Inc.

Toshiba Corporation

Toyota Motor Corporation

TRW Automotive Inc.

Tyson Foods, Inc.

UCLA

United States Postal Service^®

UPS™

Verizon

Victoria’s Secret

Wal-Mart Stores, Inc.

Washington State Criminal Justice Training Commission

WD-40 Company

Wells Fargo & Company

Wendy’s International, Inc.

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