Articles

Blakstad, Michael. “Memo to All: Get Some Better Ears.” Director, March 1996, p. 89.

Blodgett, Paul. “Six Ways To Be a Better Listener.” Training & Development, July 1997, pp. 11–12.

Brodsky, Norm. “Listen and Earn.” Inc., March 1997, pp. 33–35.

Cosnett, Garry. “Communication is Key: Supervisory Development at CSX.” Technical & Skills Training, February/March 1994, pp. 18–32.

Cousins, Roland B. “Active Listening Is More Than Just Hearing.” Supervision, December 1996, pp. 14–15.

Glenn, Ethel C. and Elliott Pood. “Listening Self-Inventory.” Supervisory Management, January 1989, pp. 12–15.

Hamilton, Beatrice. “Hearing, Analyzing, Empathizing, and Succeeding in Management.” Training & Development, August 1990, p. 16.

Harris, Richard M. “Turn Listening Into a Powerful Presence.” Training & Development, July 1997, pp. 9–10.

Knippen, Jay T. , and Thad Green. “How the Manager Can Use Active Listening.” Public Personnel Management, Summer 1994.

Lucia, Alexander. “Leaders Know How to Listen.” HR Focus, April 1997, p. 25.

MacDonald, Maureen R. “The Listening Vignette.” Training & Development, October 1991, pp. 22–24.

Mahoney, Ann. “Listening Up.” Association Management, January 1996, pp. 29–36.

Pollack, Ted. “Avoid These Listening Traps.” Production, November 1995, p. 11.

Petrini, Catherine M. “Listen Up!” Training & Development, February 1995, p. 10.

Quillen, Dana E. “Listen Up!” Restaurants & Institutions, March 1, 1996, p. 12.

Reiss, Robert. “Listen Up!” Incentive, November 1994, p. 102.

Sherberg, Mannie. “Dynamic Communication: Listening and Talking.” Trainer's Workshop, Amacom, September-October, 1991, pp. 3–64.

Stettner, Morey. “Crash Course in Listening.” Association Management, December 1995, p. 24.

Whitmore, William J. “Transferring Tecknowledgy.” Technical & Skills Training, November/December 1992, pp. 6–9.

Wycoff, Edgar B. “The Language of Listening.” Internal Auditor, April 1994, pp. 26–28.