Books

Atwater, Eastwood. I Hear You. New York: Walker and Company, 1992.

Bolton, Robert. People Skills Englewood Cliffs, New Jersey: Prentice-Hall, 1979.

Brownell, Judi. Building Active Listening Skills. Englewood Cliffs, New Jersey: Prentice-Hall, 1986.

Covey, Stephen R. The 7 Habits of Highly Effective People. New York: Simon & Schuster, 1989.

Eitington, J.E. The Winning Trainer. Houston, Texas: Gulf, 1984.

Elgin, Suzette H. The Last Word on the Gentle Art of Verbal Self-Defense. New York: Prentice-Hall, 1987.

Gordon, T. Leader Effectiveness Training. New York: Bantam, 1980.

Hall, E.T. Beyond Culture New York: Anchor Books, 1977.

Hall, E.T. The Hidden Dimension. Garden City, New York: Doubleday, 1966.

Hall, E.T. The Silent Language. Westport, Connecticut: Greenwood, 1980 reprint of 1959 original.

Kirkpatrick, D.L. No-Nonsense Communication. 3d edition. Elm Grove, Wisconsin: K & M Publishers, 1985.

Rae, L. The Skills of Training: A Guide for Managers and Practitioners. Brook-field, Vermont: Gower, 1983.

Reik, Theodor. Listening With the Third Ear. New York: Pyramid Communications, Inc., Arena Books edition, 1972.

Robbins, Harvey A. How to Speak and Listen Effectively. New York: Amacom, 1992.

Robertson, Arthur K. The Language of Effective Listening. Glenview, Illinois: Scott, Foresman & Company, 1991.

Rogers, Carl R. On Becoming a Person. Boston, Massachusetts: Houghton Mifflin Company, 1961.

Waterman Jr.,R.H. The Renewal Factor: How to Get and Keep the Competitive Edge. Toronto, Canada: Bantam, 1987.

Simmons, George F. , et al. Transcultural Leadership: Empowering the Diverse Workforce. Houston, Texas: Gulf Publishing, 1993.

Whiteman, Gilbert. Effective Listening. Madison, Connecticut: Bureau of Law and Business, 1986.

Wiener, Norbert. Cybernetics: Or Control and Communication in the Animal and the Machine. Cambridge, Massachusetts: Technology Press, 1948

Wiener, Norbert. The Human Use of Human Beings—Cybernetics and Society. New York: Bantam, Doubleday, Dell, 1954.

Zuker, Elaina. The Seven Secrets of Influence. New York: McGraw-Hill, 1991.