Examples and scenarios

Fictitious examples that include names of people, places, or organizations are always potentially sensitive, both legally and from a worldwide perspective. Use-case scenarios, which are detailed descriptions of specific user interactions with a product, service, or technology, present similar problems. To globalize examples and use-case scenarios, use the guidelines in the following table.

Guideline

More information

Vary examples in content.

From example to example, vary the national identity of business and personal names, addresses, telephone numbers, email addresses, currency, and URLs. You might need to include a disclaimer noting that any similarity to real people, places, or things is coincidental.

Be sensitive to how the cultural aspects of a use-case scenario will be interpreted by other cultures.

Social situations, politics, religion, events, holidays, sports, traditions, and legal and business practices vary worldwide. For example, greeting cards are uncommon in many parts of the world, and in some cultures men and women do not touch in public, even to shake hands.

Avoid mentioning real places altogether, or use the names of international cities that are easily recognized.

If you must mention real places, vary the locales that are represented from one example to the next. For example, you might mention Tokyo, Paris, and New York.

Do not discuss technologies and standards that are not used worldwide unless you have no other choice.

Standards for telephone, cellular phone, email, and wireless technologies, as well as electrical and video standards, vary worldwide.

Do not assume that United States standards are familiar to everyone.

Keyboard layouts, default paper and envelope sizes, common printers, monitor resolutions, character sets, text direction, and input methods vary worldwide.

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