Chapter 14. Managing Windows XP

In this section

The beauty of Microsoft Windows XP is the flexibility it gives you to make changes, fix problems, and generally make your computer work better. If your Desktop is a cluttered mess, you can run a wizard that automatically removes Desktop shortcuts you haven’t used for the previous 60 days and puts them in a special folder. If you want to squeeze more items onto your Desktop, you can increase its "virtual" size by changing the screen resolution. If the date or time on your computer is inaccurate, it’s easy to change it. If your hard disk is NTFS–formatted, you can compress files, folders, or even the entire drive so that you can store more information in the same location. If your disk isn’t NTFS–formatted, you can probably convert it to the NTFS format.

Windows XP also provides disk-maintenance tools that help make your computer run better. You can schedule these tools to run periodically—they’ll find and re-order bits of files that have become scattered or lost, delete unused files, and so on. Because computers, programs, and peripheral devices are continually changing, we’ll show you how to use the Windows Update Web page to update your computer. You’ll learn how to avoid common hardware problems and how to remove software programs. If Windows XP won’t start properly, you’ll find several solutions that will either get it started or help diagnose what’s wrong. If you have made changes to your computer and now wish you hadn’t, the System Restore tool will restore your previous settings. And we’ll show you how to document your system so that if you do encounter serious problems, you can provide a technician with detailed information about your system.

Adding and Deleting User Accounts

If you’re a member of the Administrators group—that is, one who has full access to the computer—you can grant other people access to the computer. You grant access by creating a new user account and specifying whether the account grants full or limited access. To keep things tidy, you can also delete accounts that are no longer used.

See Also

See Also

For information about the access each type of account allows, see "Know Your Rights, Know Your Format".

For information about using the Guest account and about changing the type of account for an existing user, see "Restricting User Rights".

Add an Account

Add an Account

Choose Control Panel from the Start menu, click the User Accounts category, and click the Create A New Account task to display the User Accounts window.

Type a name for the account, and click Next.

Add an Account

Click the Computer Administrator option to grant complete access to the computer; click the Limited option to grant limited access.

Click Create Account.

Tip

Tip

If you save a deleted account’s files to the Desktop but don’t see the folder containing the files on the Desktop, right-click the Desktop, point to Arrange Icons By on the shortcut menu, and choose Show Desktop Icons from the submenu.

Tip

Tip

If you want to give someone limited access to the computer for a single session, you don’t need to create a new account. Instead, allow the person to log on as a Guest.

Delete an Account

Delete an Account

If the User Accounts window isn’t already open, choose Control Panel from the Start menu, and click the User Accounts category. In the User Accounts window, click the account you want to delete.

Click Delete The Account.

Delete an Account

Click Keep Files if you want all the files in the account’s My Documents folder saved to a Desktop folder, or click Delete Files to delete all the files.

Delete an Account

Click Delete Account to permanently delete the account.

Caution

Caution

When you delete an account, its settings, favorites, certificates, and many other items will be lost, even if the items had been saved in the My Documents folder on the Desktop. If you want to preserve those files and settings, use the Files And Settings Transfer Wizard.

See Also

See Also

For information about using the Files And Settings Transfer Wizard, see "Transferring Files and Settings".

Tidying Up the Desktop

Although the Desktop is a great place to store shortcuts to files, folders, programs, and Web pages, it can become hopelessly cluttered with items that were probably vital at some point but whose importance is now a vague memory. Do you remember why you placed all those items on the Desktop? Windows XP will take the problem off your hands by removing all the shortcuts that you haven’t used for the past 60 days and storing them in a single Unused Desktop Shortcuts folder on your Desktop. You can have Windows run this handy service every 60 days, or you can run the Desktop Cleanup Wizard any time you want.

Start the Cleanup

Start the Cleanup

Right-click a blank spot on the Desktop, and choose Properties from the shortcut menu.

On the Desktop tab of the Display Properties dialog box, click Customize Desktop to display the Desktop Items dialog box.

Select this check box, if it isn’t already selected, to have Windows XP run the wizard every 60 days.

Click the Clean Desktop Now button to display the Desktop Cleanup Wizard dialog box.

Start the Cleanup

Click Next to start the wizard. Clear the check boxes for any shortcuts that you don’t want removed from the Desktop and placed in the Unused Desktop Shortcuts folder, and click Next.

Review the shortcuts that will be deleted, and click Finish.

Click OK to close the Desktop Items dialog box, and then click OK to close the Display Properties dialog box.

Changing the Date or Time

Windows XP and your computer keep track of the date and time, using commonly accepted formats to display them. If the date or time on your computer is inaccurate, or if you travel with your computer into different time zones, you can quickly adjust and correct the settings.

Tip

Tip

Windows XP can link to a time server on the Internet so that the time on your computer is always accurate. If your computer is always connected to the Internet, its time will be adjusted automatically once a week. (If you connect to the Internet manually, you can update the time yourself.)

Change the Date or Time

Change the Date or Time

Double-click the time on the taskbar to display the Date And Time Properties dialog box.

If necessary, on the Time Zone tab, select a different time zone, and make sure the Automatically Adjust Clock For Daylight Saving Changes check box is selected or cleared, depending on whether or not the region you’re in uses Daylight Saving Time.

Click the Date & Time tab, and click the correct month or year in the list if necessary.

Click the correct date if necessary.

Change the Date or Time

Click the Internet Time tab. If you aren’t already connected to the Internet, connect now.

Select this check box if it isn’t already selected.

In the list, click the time server you want to use.

Click Update Now, and wait for the time to be updated.

Click OK.

Tip

Tip

If the time isn’t displayed in the notification area of the taskbar, right-click a blank spot on the taskbar, choose Properties from the shortcut menu, and select the Show The Clock check box.

Try This

Try This

To manually adjust the time, on the Date & Time tab, in the box that shows the time, click the number for the hour, and then click the up or the down arrow. Click the number for the minutes, and do the same. Finally, click the number for the seconds, and repeat the process.

Changing the Display

If you want to squeeze more items onto your Desktop, you can change its size...sort of. This is one of those "virtual" realities. You "enlarge" the available space by changing the screen resolution, and thereby the scaling, which lets you fit more items onto the Desktop even though its area on your screen doesn’t get any larger. Your gain in virtual area comes at a cost, though—everything will be smaller and harder to read. Also, the combination of screen resolution and color quality displayed affects how much video memory (the memory on your computer that’s dedicated to producing the video image on your monitor) is used. Therefore, you might need to adjust both the screen resolution and the color quality until you’re happy with the result.

Increase the Screen Area

Increase the Screen Area

Right-click a blank spot on the Desktop, and choose Properties from the shortcut menu to display the Display Properties dialog box.

On the Settings tab, drag the slider to specify a screen area (the degree of screen resolution).

Specify the color quality you want to use.

Click OK.

Increase the Screen Area

If the Monitor Settings dialog box appears after you’ve changed the Desktop, click Yes to accept the new settings or No to revert to the original settings. If you don’t click Yes within 15 seconds, Windows restores the original settings.

Tip

Tip

If text is too large or too small after you adjust the screen area, click the Advanced button on the Settings tab, and change the font size.

Try This

Try This

Click the Advanced button on the Settings tab, and, on the Adapter tab, click the List All Modes button. Review the many modes in the list, and select one that has the resolution, color quality, and refresh rate you want. A different refresh rate might reduce or eliminate any flicker on your screen. Click OK, and confirm that you want to use the current settings.

Changing the Disk Format

Windows XP supports three disk formats—FAT, FAT32, and NTFS (NT file system). The NTFS format provides the speed, resources, security, and ability to handle large disks—capabilities that aren’t available with the FAT or FAT32 formats. The FAT and FAT32 formats provide compatibility with other operating systems (dual-boot or multi-boot configuration, or the backup of a previous operating system) running on your computer. If your hard disk uses FAT or FAT32, and if you’re certain that compatibility won’t be an issue, you can convert the disk to the NTFS format.

Convert the Disk

Convert the Disk

Back up your work, and then close all the files and folders on the disk you’re going to convert.

Click the Start button, point to Programs and then Accessories, and choose Command Prompt from the submenu to display the Command Prompt window.

At the command prompt, type Convert drive: /FS:NTFS /v (where drive is the drive letter of the hard disk or drive to be converted), and press Enter.

If you upgraded your computer from a previous version of Windows, type Y and press Enter to confirm that you want the backup deleted, or type N and press Enter to cancel the procedure.

If you’re notified that the system can’t gain access to the drive and are asked whether you want to force a dismount of the drive, type N and press Enter.

If you’re told that the system can’t gain exclusive control (as is the case when the drive is the primary drive), type Y and press Enter to convert the drive when the system restarts.

Close the Command Prompt window.

Choose Turn Off Computer from the Start menu, click Restart in the Turn Off Computer dialog box, and wait for the computer to restart and convert the drive.

See Also

See Also

For information about checking the format of the drives on your computer, see "Know Your Rights, Know Your Format".

Compressing a Drive or a Folder

When a disk is formatted for NTFS (NT file system), you can compress its files and folders—and even the entire drive—so that you can store even more information in the same location. The cost of compression can be a slightly longer time to access files, which must be decompressed before you can use them. This delay is usually so minor, however, that you won’t even notice it on most systems.

Tip

Tip

NTFS compression is not the same thing as the Compressed Folders feature that uses ZIP-type compression. NTFS compression is intended for use on your computer only, whereas a compressed folder can be sent to others as a ZIP file.

See Also

See Also

For information about using Compressed Folders, see "Compressing Files".

Compress a Drive

Compress a Drive

Open the My Computer window, right-click the drive you want to compress, and choose Properties from the shortcut menu to display the drive’s Properties dialog box.

On the General tab, select this check box to compress the drive.

Click OK.

Compress a Drive

Click the first option if you want to compress only the root directory of the drive (that is, no folders will be compressed); click the second option if you want to compress all the folders and files on the drive.

Click OK.

Compress a File or a Folder

Compress a File or a Folder

Right-click the file or folder, and choose Properties from the shortcut menu. On the General tab of the Properties dialog box, click the Advanced button to display the Advanced Attributes dialog box.

Select this check box to compress the file or folder.

Click OK, and then click OK again to close the Properties dialog box.

Compress a File or a Folder

Click the first option if you want to compress the folder only; click the second option if you want to compress all the subfolders and files in the folder.

Click OK. Wait for the files and folders to be compressed.

Tip

Tip

In the Advanced Attributes dialog box, the Folder Is Ready For Archiving check box tags the folder for archiving. This setting is used by certain programs, such as file backup programs, to determine how to handle the folder. The check box for Indexing Service determines whether the content of the folder is indexed to speed up file searching. The Encrypt Contents To Secure Data check box is grayed in Windows XP Home Edition because the required Encrypting File System is available only in Windows XP Professional Edition.

Tip

Tip

If the Properties dialog box for a file or a folder doesn’t contain the Advanced button, the file or the folder can’t be compressed.

Maintaining Your Hard Disk

With time and use, your computer can become a bit disorganized. As the information stored in the computer gets used, moved, copied, added to, or deleted, the computer’s hard disk, or drive, can become cluttered with useless or inefficiently organized files. Windows XP provides a group of maintenance tools whose occasional use can make your computer run more smoothly, more efficiently, and (usually) faster. The table at the right describes what each of these tools does.

Maintain a Drive

Maintain a Drive

Choose My Computer from the Start menu, right-click the drive that needs attention, and choose Properties from the shortcut menu to display the drive’s Properties dialog box.

Click the appropriate button to use the tool you need, and follow the instructions provided by the program:

  • On the General tab, click Disk Cleanup.

  • On the Tools tab, under Error-Checking, click Check Now.

  • On the Tools tab, under Defragmentation, click Defragment Now.

Disk-Maintenance Tools

Tool

What it does

Disk Cleanup

Checks the disk for unused files that can be deleted.

Error-Checking

Scans the disk to see whether there are disk errors in any files or folders. Optionally, fixes file-system errors and attempts to recover bad sectors on the hard disk. If the disk is in use, error-checking will be scheduled for the next time you log on. For NTFS–formatted disks, records all file-transaction information.

Defragmentation

Analyzes the disk to see whether defragmentation is necessary. Re-orders the items on your disk so that files aren’t separated into several noncontiguous parts. Can take a long time to run but speeds up disk performance.

See Also

See Also

For information about managing unused shortcuts on your Desktop, see "Tidying Up the Desktop".

For information about backing up your files to another location, see "Backing Up Your Files".

Preventing Hardware Problems

Diagnosing hardware problems can be a time-consuming and expensive activity. Instead of checking and modifying settings, uninstalling and reinstalling drivers, and replacing hardware devices that might or might not be incompatible with Windows XP and/or with your computer system, you can avoid most problems by being cautious about any hardware you install, and by using it properly.

Prevent a Problem

Prevent a Problem

When buying hardware, make sure that it’s certified to work with Windows XP. Many older items and some discounted items aren’t designed to be used with Windows XP. To search through a list of devices that have been tested for full compatibility with Windows XP, choose Windows Catalog from the All Programs submenu of the Start menu.

Install only hardware drivers for hardware devices that are designed for Windows XP and that are digitally signed (indicating that they’re authentic). When you’re manually installing a hardware device, you’ll be notified if the driver isn’t digitally signed.

When you’re using certain devices, such as some USB (Universal Serial Bus) and SCSI (Small Computer System Interface) devices, you must stop the device before it can be safely removed. To stop a device, click the Safely Remove Hardware icon in the notification area of the taskbar, and then click the device to be stopped and removed.

See Also

See Also

For information about identifying hardware problems, see "Documenting Your System" and "Managing Everything".

Tip

Tip

If a device driver isn’t digitally signed, check with the manufacturer for an updated driver. Many drivers that were designed for use with Windows 2000 might work correctly with Windows XP. However, you can’t be certain that a device is fully compatible unless it is certified for Windows XP and is digitally signed.

Caution

Caution

One of the most frequent causes of a sudden hardware problem is something called "surprise removal." This happens when you remove or disable a hardware component when it’s in use or when your system thinks it should be available. If you want to undock a portable computer from its docking station, for example, you should either use the Undock Computer command on the Start menu, or shut down the computer and turn it off before you undock it. If you’re using a USB hub, don’t disconnect its power supply, don’t turn off the hub’s power, and don’t remove any components from the hub while Windows XP is still running.

Controlling the Power Options

Different computers sometimes have different power-management requirements and abilities. You might want the monitor on your main desktop computer to shut down after a few minutes of idleness, but you might also want the hard disk to "stay awake" constantly. On your portable computer, you might want everything to shut down after a few minutes of idleness. Depending on the features and abilities of your computer, you can set these power schemes, as well as some other features.

Use a Power Scheme

Use a Power Scheme

Choose Control Panel from the Start menu, click the Performance And Maintenance category, and click the Power Options Control Panel icon to display the Power Options Properties dialog box.

Click a power scheme in the list.

If the preset power schemes don’t meet your specific needs, modify the settings. Click Save As, and save your settings as a new scheme.

Tip

Tip

Power settings are primarily controlled by the ACPI (Advanced Configuration And Power Interface) features of your computer. Windows XP has very strict standards for supporting ACPI. If, even though your computer is designed to support ACPI, Windows doesn’t enable the ACPI features, contact the computer manufacturer for updates that might make your computer’s ACPI system work with Windows XP.

Set Advanced Options

Set Advanced Options

Click the Advanced tab of the Power Options Properties dialog box.

Select this check box if you use a password to log on and you want the security of requiring the password to be entered whenever the computer is revived from Standby or Hibernate mode.

Specify the actions you want to occur when you press the various power buttons. The options displayed depend on whether the computer is a portable or a desktop computer.

Set Battery Options

Set Battery Options

Click the Alarms tab, and set the battery level at which the computer will take action. Click Alarm Action for each alarm to specify what happens when the battery reaches the specified level.

Click the Power Meter tab, and check the current power level of the battery or batteries.

Tip

Tip

You’ll see the Alarms tab and the Power Meter tab only if your computer is a portable computer with a battery. You won’t see the UPS tab on a portable computer. The APM tab appears only on computers that have the APM (Advanced Power Management) feature and don’t support the ACPI feature.

Set Other Options

Set Other Options

Select the appropriate check box on each of the following tabs:

  • APM to enable the APM feature when the ACPI feature isn’t available on the computer

  • Hibernate to enable hibernation

  • UPS to configure the settings for any uninterruptible power supply attached to the computer

Click OK when you’ve finished.

Updating Your System

As time marches on, Microsoft continues to make improvements, fix problems, and offer new features in Windows. You can easily take care of the critical updates that are necessary to keep your computer running safely and efficiently, as well as those updates that aren’t considered critical. At Windows Update, all you need to do is let the system see which updates are available and which you currently have, and then you can install them.

See Also

See Also

For information about using the Automatic Updates feature to install critical updates, see "Installing Critical Fixes".

For information about downloading more programs from Microsoft, see "Getting Free Software" and "Tweaking Your System".

Select Your Updates

Select Your Updates

Choose Windows Update from the All Programs submenu of the Start menu. Connect to the Internet if you aren’t already connected. Wait for a scan of your computer to catalog your Windows status and contents and to check for any items available from Windows Update.

Click Custom Install to see a list of optional updates, and wait for Windows Update to search for available updates.

Select Your Updates

Click to select the optional updates.

Select the check boxes for the items you want to download.

Click Go To Install Updates, and, on the Install Updates page, review the items you selected. If they’re correct, click Install, and wait for the items to be downloaded and installed.

Close the Windows Update Web page when you’ve finished.

Checking the Status of Windows

Throughout this book we’ve talked about the increased security provided by Service Pack 2 and the importance of installing critical updates. Although your use of the Automatic Updates feature will keep your computer properly updated, you should also look around to see which service packs and updates are installed on your computer. This information is particularly useful when you need to seek help from another person.

Check the Status

Check the Status

Choose My Computer from the Start menu to display the My Computer window.

Choose About Windows from the Help menu to display the About Windows dialog box.

In the dialog box, look for the Windows build number and the most recent service pack that’s been installed.

Click OK.

Check the Status

Choose Control Panel from the Start menu, and click the Add Or Remove Programs category to display the Add Or Remove Programs dialog box.

With Change Or Remove Programs selected, select the Show Updates check box if it isn’t already selected.

Note the updates that are installed.

Close the Add Or Remove Programs dialog box when you’ve finished.

See Also

See Also

For information about using Automatic Updates, see "Installing Critical Fixes".

Tip

Tip

If Service Pack 2 or a later service pack isn’t listed in the About Windows dialog box, the pack has not been installed. Use the Automatic Updates feature to download the update, or obtain it on disc either from Microsoft or from you local software dealer.

Getting Free Software

Microsoft and its partners are continually developing tools, utilities, and other items that make it possible for your computer to work better, run more effectively, and just do more things. Many such items are available as free downloads from the Microsoft Web site. True, you’ll need to wade through listings of many technical downloads, but it’s worth it—your search can yield some pretty interesting items related to just about any Microsoft product, including trial versions of many of Microsoft’s games.

Download the Software

Download the Software

Use your Web browser to go the main Microsoft Web page (www.microsoft.com), and, in the Resources section, click Downloads to display the Download Center Web page.

Do any of the following:

  • Click a download in the Most Popular Downloads list.

  • Click a category in the Download Categories list, and then click a download in the Most Popular Downloads list.

  • Click a download in the Featured Downloads list.

  • Select an item in the Product/Technology list and/or type a Keyword in the keywords text box, and press Enter. Click the download you want in the Search Results listing that appears.

  • Click Related Download Sites in the Resources section, select a relevant download site, and click the download you want.

Review the information about the download and the instructions for downloading and installing it, and then click Download. If you receive a security warning, click the appropriate button as instructed, wait for the item to be downloaded, and follow the instructions on the Web page for installing the item.

Tip

Tip

Some of the most useful free downloads are viewers that are designed to let you view files in specific formats even when you don’t have the actual program in which the file was created.

Removing a Software Program

Most programs are registered with Windows XP when you install them. You can—and should—use Windows tools when you want to remove a program. If you simply delete the files, you might leave accessory files you don’t need, or delete files you need for other programs. When you uninstall a program using Windows tools, Windows keeps track of the files, and only when a file is no longer needed by any of your programs does Windows delete the file.

Tip

Tip

Various programs provide different ways to remove or modify an installed program. For example, in some programs you might see a Change/Remove button that starts a setup program so that you can either install only the parts of the program you want or completely remove the program. In other programs you might see a Change button that lets you modify the installation, or a Remove button that simply lets you remove the program.

Uninstall a Program

Uninstall a Program

Close all your running programs. Choose Control Panel from the Start menu, and click the Add Or Remove Programs category to display the Add Or Remove Programs dialog box.

With the Change Or Remove Programs category selected, clear the Show Updates check box if it’s selected.

Select the program you want to remove.

Click the Change/Remove or the Remove button, depending on which appears.

Close the Add Or Remove Programs dialog box when you’ve finished.

Uninstall a Program

If you’re asked, confirm that you want to remove the selected program. If another program starts and offers you a choice of actions, use it to remove the selected program.

Uninstall a Program

Wait for the program to be removed, and then click OK.

See Also

See Also

For information about removing programs that came with Windows, see "Adding or Removing Windows Components".

Managing Internet Explorer Add-Ons

Managing Internet Explorer Add-Ons

Internet Explorer add-ons are programs that provide enhancements to your Internet browser. Unfortunately, some add-ons can cause problems not only with the running of your browser but with Windows itself, and can sometimes even cause serious security problems. You can use the Internet Explorer Manage Add-Ons tool to disable any add-ons that you decide you don’t want on your computer.

Manage the Add-Ons

Manage the Add-Ons

In Internet Explorer, choose Manage Add-Ons from the Tools menu to display the Manage Add-Ons dialog box.

In the Show list box, choose either of the following:

  • Add-Ons Currently Loaded In Internet Explorer to see a list of the add-ons that are currently being used by Internet Explorer

  • Add-Ons That Have Been Used By Internet Explorer to see a list of the add-ons that are currently being, or have previously been, used by Internet Explorer

Select the add-on you want to modify.

If you believe the add-on is causing problems, select Disable.

Click OK, and close Internet Explorer.

Tip

Tip

If an add-on causes Internet Explorer to crash, the Internet Explorer Add-On Crash Detection feature tries to determine which add-on is causing the problem so that you can disable it.

Troubleshoot the Add-Ons

Troubleshoot the Add-Ons

Start Internet Explorer, and explore the Web sites where you encountered problems. Note whether you continue to encounter problems.

If you see a message that an add-on has been disabled, double-click the Manage Add-Ons icon on Internet Explorer’s status bar.

In the Manage Add-Ons dialog box that appears, select the add-on that was disabled.

If you trust the publisher of the add-on, and if the Update ActiveX button is active, click it to try to update the add-on. If there is an update, install it. After you’ve updated the add-on, enable it, close the Manage Add-Ons dialog box, and see whether you have any problems viewing the Web sites where you previously encountered problems.

If you continue to experience the same problems, in the Manage Add-Ons dialog box, deactivate all the other add-ons, and click OK.

Close Internet Explorer, and then restart it, exploring the same Web sites and assessing the results as follows:

  • If you have serious problems other than content being blocked because of the deactivated add-ons, your problems are probably not being caused by the add-ons, and you’ll need to do other troubleshooting. Use the Manage Add-Ons dialog box to enable the add-ons you disabled.

  • If you’re no longer having any problems, open the Manage Add-Ons dialog box, enable one add-on, close the dialog box, and see whether any problems appear. Continue enabling the add-ons one at a time. If or when a problem occurs, deactivate the add-on that caused the problem, and enable all the others.

Caution

Caution

Make sure that you allow only the ActiveX controls that display a reputable publisher in the Manage Add-Ons dialog box. Malicious ActiveX controls from unsigned or unknown sources can execute actions on your computer that you really don’t want to happen.

Starting Up When There’s a Problem

If you have a problem starting up Windows XP correctly, you can use one of several startup procedures either to determine what’s wrong or to start Windows with minimal features so that you can adjust or restore settings. After you’ve started Windows, you can use a variety of techniques to fix whatever is wrong with the system.

Control the Startup

  1. Restart your computer.

  2. After the computer system loads, and as Windows XP starts, hold down the F8 key. (If your computer displays a list of operating systems, press F8 when that list appears.) The Windows Advanced Options menu appears.

  3. Use the Up arrow key to select Safe Mode.

  4. Press Enter.

  5. Make changes to your system to correct the problem.

  6. Shut down your computer, and then restart it to see whether it starts correctly now.

  7. If the computer doesn’t start correctly, repeat steps 1 and 2, and choose a different startup mode to help diagnose the problem.

See Also

See Also

For information about fixing problems by resetting your computer to the previous settings, see "Fixing System Problems".

Caution

Caution

If Windows XP came preinstalled on your computer, read the computer manufacturer’s documentation about fixing problems before you execute any actions.

Startup Options

Option

What it does

Safe Mode

Starts with no network connections and without most of its drivers.

Safe Mode With Networking

Starts with network connections but without most of its drivers.

Safe Mode With Command Prompt

Starts without network connections, without most of its drivers, and with the command prompt only.

Enable Boot Logging

Starts normally; records startup information to the ntbtlog.txt file (in the Windows folder).

Enable VGA Mode

Starts normally but uses only the basic VGA video driver.

Last Known Good Configuration

Starts normally, using the settings stored in the Registry when the computer was last shut down properly.

Directory Services Restore Mode

(Not available for Windows XP Home Edition.)

Debugging Mode

Starts normally but sends the debugging information to another computer over a serial cable.

Disable Automatic Restart on System Failure

Prevents the computer from restarting repetitively if a system failure occurs each time the computer restarts.

Start Windows Normally

Starts Windows as if you hadn’t pressed the F8 key.

Reboot

Restarts the computer.

Return To OS Choices Menu

Goes to the menu to select the operating system to start.

Fixing System Problems

A fabulous feature of Windows XP is the System Restore tool, which makes it possible for you to undo whatever changes you or programs have made to your system. Periodically, and whenever you make changes to the system, Windows records all the system information. If you’ve made changes to the system but the effect isn’t what you wanted, you can tell Windows to revert to the previous settings.

Restore the System

Restore the System

Close all your running programs, and make sure that no one else is logged on to the computer.

Choose System Restore from the System Tools submenu of the Start menu to display the System Restore window.

Click the Restore My Computer To An Earlier Time option.

Click Next.

Restore the System

Select a date that contains a restore point. (Only the dates in bold type contain restore points.)

Click the restore point you want to use, and click Next.

Review the item that’s being restored, and then click Next to start the restoration process. Wait for the settings and any files to be restored, and log back on when prompted. Click OK when you’re notified that the restoration has been completed.

Documenting Your System

Be prepared! Even if your system is working perfectly now, the day might come when you’ll encounter a problem that you can’t fix yourself. When you need professional assistance, you’re going to have to supply a helpful technician with as much information about your system as possible. Windows XP can provide you with a vast amount of information about the system, and you can document some or all of it. Much of the information is indecipherable to the average computer user, but it’s invaluable for the support person. Some of the system documentation can be useful to you, though—you might need to refer to it when you’re planning to add items to or remove them from the system.

Get the Information

Get the Information

Choose System Information from the System Tools submenu of the Start menu to display the System Information dialog box.

To record all the information about your system, click System Summary. To limit the information to a specific component, click that component in the list.

Choose Export from the File menu, and save the information as a text file.

Use the text file as your external source of information about your system. You can e-mail the file to a technician, save it on another computer or on a floppy disk, or use Notepad or WordPad to edit, format, and print relevant portions of the report.

Tip

Tip

The Tools menu contains some powerful and advanced tools for monitoring and modifying your system, and you should know how these tools work before you attempt to use them. To learn about them, either search for information in Windows Help And Support, or start the tool and use its Help program.

Managing Everything

Windows XP provides a powerful administrative tool called the Computer Management Console that gives you access to almost everything on your computer system. You can use this tool to explore your computer and learn about the adjustments you can make, and—armed with a little knowledge—you can then use the tool to maintain and improve your system.

Use the Console

Use the Console

Right-click My Computer on the Start menu, and choose Manage from the shortcut menu to display the Computer Management Console.

Click a plus sign to see a subtopic or category.

Click an item to see the details.

Use the items in the right pane to gather information or adjust settings.

Close the console when you’ve finished.

Computer Management Console Items

Item

What it does

Event Viewer

Allows you to view logs of events (including errors and warnings) for your applications, security, and the operating system.

Shared Folders

Monitors which items on your computer are shared on the network, who’s currently connected to your computer, and which files are being used.

Performance Logs And Alerts

Provides technical data about the running of the computer.

Device Manager

Lists all hardware devices on the system. You can adjust settings, including installing or uninstalling new device drivers.

Storage

Provides information about removable and fixed disks, and allows some management of those disks.

Services And Applications

Lists all the services available on your computer; allows you to manually start or stop services; and provides access to the Indexing Service, where you can manage the service and directly query the index of files on your computer.

Tweaking Your System

Here’s a little secret that some computer experts don’t want to be widely known: Microsoft has made available a set of free tools that you can use to tweak your Windows system well beyond what you can do using conventional settings. All you need to do is download the correct tool and use it to gain spectacular control of the system. This free tool set is called PowerToys, and the one with the most outstanding power to manage and modify your system is TweakUI.

Set Up Your Tools

Set Up Your Tools

Go to the Microsoft PowerToys For Windows XP Home Edition Web page at www.microsoft.com/windowsxp/home/downloads/powertoys, click TweakUI.exe, and follow the directions on the screen to download and install the program.

Return to the PowerToys download Web page, and download and install any other PowerToys you want to use.

Set Up Your Tools

From the PowerToys For Windows XP submenu of the Start menu, choose Readme to display the PowerToysReadme Web page. Review the information about the PowerToys, and decide which additional PowerToys you want to use.

Caution

Caution

These tools are powerful, so it’s possible to make a real mess of things if you use them without really knowing what you’re doing. Microsoft doesn’t provide any support for these tools, so be aware that you’ll be using them at your own risk!

Tip

Tip

If you’re using Windows XP Professional instead of the Home edition, you can download the tools from www.microsoft.com/windowsxp/pro/downloads/powertoys.

Use the Tools

Use the Tools

From the PowerToys For Windows XP submenu of the Start menu, choose Tweak UI to display the Tweak UI dialog box.

Click a category to make any adjustments or settings for that category.

Use the Tools

If a category has a plus sign next to it, click the plus sign to see the subcategories. Click a subcategory to make changes.

Repeat steps 2 and 3 for any other categories you want.

Click OK when you’ve finished.

Try This

Try This

In TweakUI, click the plus sign next to the About category, and then click the Tips subcategory. Use the Next Tip and the Previous Tip buttons to read tips for using Windows XP. Then, if you find the tips useful, click the Save Tips button, and save the tips to a text file in your My Documents folder. When you review the tips in a Notepad window, be sure to turn on the Word Wrap option from the Format menu.

Tip

Tip

Keep checking the PowerToys Web pages, where new programs are posted occasionally. There’s also a PowerToys Fun Pack, which contains two programs: one that lets you use Windows Media video files as your screen saver, and the other that lets you automatically change the wallpaper on your Desktop at whatever interval you set.

Helping Each Other

How many times have you screamed "Help!" (or worse) when your computer was being an uncooperative brat, only to be met by silence? Now your pleas for help won’t disappear into the void. Using the Remote Assistance feature, you can contact someone over the Internet for help. Your friend or coworker can view your computer Desktop, review your system information, and even chat with you to help you figure out what’s wrong. Likewise, if a friend or colleague has a problem that you know how to solve, you can be the expert who provides the oh-so-welcome assistance.

Ask for Help

Ask for Help

Start Windows Messenger if it isn’t already running, log on, and open the Windows Messenger window. Choose Ask For Remote Assistance from the Actions menu, and, in the Ask For Remote Assistance dialog box that appears, double-click the name of the contact from whom you want help. Wait for that person to accept the invitation, and then confirm that you want him or her to view your screen and chat with you.

When you’re connected, type a message to explain your problem, and press Enter.

If you want to discuss the problem using audio, click Start Talking.

If you’ve allowed the other person to take control of the computer, click Stop Control (ESC) or press the Esc key when you want to terminate that control.

When you’ve finished (and solved the problem, we hope!), click Disconnect to end the remote assistance.

Ask for Help

If the person asks to take control of your computer, click Yes to allow him or her full access to the computer and permission to make changes to the system. Click No if you want to retain control and make changes or act on suggestions yourself.

Tip

Tip

To ask for help from someone who isn’t in your Contacts list, click the Other tab in the Ask For Remote Assistance dialog box, and type the person’s full e-mail address.

Give Help

Give Help

With Windows Messenger running, log on, and wait for the invitation to provide help. When you receive it, accept the invitation, and wait for the Remote Assistance window to appear.

If you want to discuss the problem using audio, click Start Talking. Otherwise, use the Chat area to send and read messages.

Review the Desktop of the person you’re helping. All the actions he or she takes will be displayed, including using programs or changing settings.

If you want to take control of the other computer, click Take Control. Wait for the other person to confirm that you can take control. Click OK to confirm that you have control, and use your mouse to explore the other computer, open menus and programs, and do whatever troubleshooting and problem-solving you need to do.

When you no longer need control, click the Release Control button (the Take Control button changes to the Release Control button after it’s clicked), and click Disconnect when the session has been completed.

Tip

Tip

In Remote Assistance terminology, the person asking for help is the Novice and the person providing help is the Expert.

See Also

See Also

For information about using Windows Messenger, see "Sending Instant Messages".

Backing Up Your Files

With all the security features built into Windows, you’d think you wouldn’t need to do anything more. Wrong! What if you have a severe hardware failure—your hard disk just stops, for example—or someone accidentally erases all your files? What if your computer gets hit by lightning? All your work will be gone forever if you haven’t backed up your important files. And, with all the right tools readily available, there really is no excuse for not backing up those files periodically.

Back Up Your Files

Back Up Your Files

Start Backup from the Systems submenu of the Start menu, and click Next to start the Backup Or Restore Wizard.

Select the Backup Files And Settings option, and click Next.

Specify what you want to back up, and click Next.

Back Up Your Files

If you chose to back up selected items, select those items, and click Next.

Specify where the files are to be saved. If you’re backing up to a network share or a removable disk, click the Browse button to specify the location, and either select an existing backup file or enter a new file name to create a new backup file.

Click Next.

Tip

Tip

You can run Windows Backup using the Backup Or Restore Wizard, or you can run Backup in Advanced Mode. Although Advanced Mode provides more direct access to your backup options, it can be confusing. If, when Windows Backup starts, it displays the Backup Utility window, choose Switch To Wizard Mode from the Tools menu to simplify your backups by using the wizard.

Tip

Tip

Windows Backup isn’t installed automatically in Windows XP Home Edition. To install it, in the VALUEADD folder on your Windows XP CD, open the MSFT folder and then the NTBACKUP folder. Double-click the NTBACKUP file to start the Windows Backup Utility Installation Wizard, and follow the steps to install the program.

Set the Backup Options

Set the Backup Options

On the Completing The Backup Or Restore Wizard page of the wizard, click the Advanced button.

Specify the type of backup you want, and click Next. Step through the wizard, setting your preferences for verification and compression, appending or replacing the data, and labeling the backup.

Set the Backup Options

Specify when you want the backup to be run. If you choose Later, click the Set Schedule button, and specify whether you want the backup to be run once at a specific time or routinely at specified time increments.

Click Next, and complete the wizard.

If the backup is set to run immediately, wait for the data to be backed up, and then close both the Backup Progress dialog box and the Backup program when the backup has been completed. If the backup is scheduled to run later, close the Backup program.

Tip

Tip

Windows Backup is a useful tool (and it’s free!), but if you want more power, including the ability to write the backup files directly to removable media such as CDs or DVDs, you might want to purchase a more sophisticated backup program.

Types of Backup

Type

Files copied

Copy

All files. The files are not marked as backed up.

Daily

Files created or modified on the current day only. The files are not marked as backed up.

Differential

Any files created or modified since the last Normal or Incremental backup. The files are not marked as backed up.

Incremental

Any files created or modified since the last Normal or Incremental backup. The files are marked as backed up.

Normal

All files. The files are marked as backed up.

Restoring Backed-Up Files

Have you deleted or otherwise lost files that you now need? If those files were routinely backed up from your computer, you can restore them from the backup to your computer.

Restore the Files

Restore the Files

Start the Backup program from the Systems submenu of the Start menu, and click Next to start the Backup Or Restore Wizard.

Select the Restore Files And Settings option, and click Next.

Restore the Files

Select the data set and the files to be restored. Click Next.

Restore the Files

On the Completing The Backup Or Restore Wizard page of the wizard, click the Advanced button to display the Where To Restore page of the wizard.

Specify where you want the files to be copied to.

Restore the Files

Specify whether you want the restored files to replace any existing files of the same name.

Complete the wizard, and wait for the files to be restored. Click Close in the Restore Progress dialog box when all the files have been copied, and then close the Backup program.

Tip

Tip

When a backup is executed, information about the items that were backed up and the storage location of the backup is saved in a "catalog" on your computer. If you’re restoring a backup that wasn’t created by you on your own computer, or if the original catalog was deleted or damaged, the Backup program will read the backup file you specify and will add its contents to the catalog.

Editing Windows XP Settings

Windows XP uses a database called the Registry to keep track of all its settings, including most of the programs that are installed on the system. Occasionally—if there’s a problem with your system or with a program, or if you simply want to customize the system—you’ll need to modify the contents of the Registry.

Edit the Registry

Edit the Registry

Choose Run from the Start menu to open the Run dialog box.

Type regedt32 in the Open box, and click OK.

Edit the Registry

Choose Find from the Edit menu to display the Find dialog box.

Type the name of the key you’re looking for.

Select the Keys check box if it isn’t already selected. Clear the check boxes for Values and Data if they’re selected.

Click Find Next.

Edit the Registry

Check the directory structure to verify that you have the correct key. If it’s not the correct key, choose Find Next from the Edit menu until you’ve located the correct key.

Double-click the item you want to change.

Make your changes, and click OK.

Close the Registry Editor, and see whether the change works as expected.

Caution

Caution

Because any modifications to the Registry can cause systemwide problems, you should modify the contents of the Registry only if you have detailed instructions from a reliable source, and—as everyone will warn you—at your own risk and only after you’ve backed up the Registry.

Tip

Tip

A key is an identifier for a record or a group of records in the database. The Registry edit shown on this page disables the AutoComplete feature at the command prompt when you press the Tab key.

..................Content has been hidden....................

You can't read the all page of ebook, please click here login for view all page.
Reset
18.218.1.11