Acknowledgement

I would like to thank the guys at Packt Publishing for giving me the opportunity to write this book.

Special thanks go to Amey Kanse for believing in this project, and to Vishal Bodwani, and Susmita Panda, along with the technical reviewers: Ankit Shah, Harry Riddle, Sandor Schellenberg, and Snehal Gawde for dealing with my drafts and giving feedbacks.

A big "thank you" goes to my dear friend, the co-author of this book: Darren Liu, who has spent weekends with me discussing and writing the book efficiently.

I would also mention the Microsoft Dynamics CRM community, and its former leader, Jim Glass, who retired from Microsoft as this book was being finalized. Thanks so much for their generous support while I was writing this book.

Finally, I want to thank my wife Jin and our upcoming baby Michelle, for being patient while I was writing the book over many weekends. I'd like to thank my parents too, for sometimes ignoring them while I was writing the book.

Finally, thank you very much for reading the book. If you have any questions, please let us know.

Darren Liu, Microsoft CRM MVP alumni and Certified Microsoft CRM Professional, has been working with Dynamics CRM since version 1.0. After joining Microsoft in 2009, his primary focus has been solution architecture, data migration, and system integration. Darren has been engaged on many enterprise CRM projects and played many different important roles throughout his career. Today, Darren is playing a key role as solution architect/development team lead working on a global biotech Dynamics CRM implementation. This has involved the typical key activities of a project lifecycle of coordinating with the key business sponsors, gathering requirements, design, proof of concept delivery, development, testing, documentation, and support.

Darren is a co-founder of the official Microsoft Dynamics CRM Chinese community, forums, and several newsgroups that aim to help partners, customers, and individuals. He has also been a speaker and trainer for Microsoft, training partners in the Greater China region.

Darren can be reached at .

I would like to thank my wife, Min, for supporting me during the writing of this book. She took care of our two-year old son while I was writing. I would like to thank my parents for babysitting my son whenever we asked. Writing this book required a great amount of time away from my normal work responsibilities. I have spent many nights and weekends working on it, but my family has supported me from start to finish. I would like to thank my mentor, Darren Hubert, for his support and also for giving me opportunities to work on enterprise projects as a lead, where I gained skills in many different areas. Special thanks to Packt Publishing for giving us the opportunity to work on this book.

Lastly, I would like to thank my good friend, the co-author of this book, Jim Wang, who has helped me to revise and to proofread the chapters that I wrote. I would also like to thank him for spending many nights and weekends, in the past year, working on this book with me.

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