A note on the digital index
A link in an index entry is displayed as the section title in which that entry appears. Because some sections have multiple index markers, it is not unusual for an entry to have several links to the same section. Clicking on any link will take you directly to the place in the text in which the marker appears.
Symbols
- “Check all that apply” statements, Use Both Qualitative and Quantitative Methods
- “concept testing”, Other Methods
- “consent to contact” question, Screener Introduction
- “dummy” information, user entry of, When to Go Remote
- “emerging themes”, Time-Aware Research and Going Off-Script
- “experience sampling”, Mobile Device Research (Smartphones)
- “fake” users, Paying Remote Recruits, Choosing Good Users and Spotting the Fakers
- risk of, Paying Remote Recruits
- spotting, Choosing Good Users and Spotting the Fakers
- “mask” tools, to hide private information in video, Making Highlight Clips
- “opt out,” as participant choice, International Consent Example: EU’s “Safe Harbor”
- “progressive disclosure of information”, Introducing the Study
- “Safe Harbor” laws (European Union), Local Research Practitioners, International Consent Example: EU’s “Safe Harbor”
- certifying adherence to, International Consent Example: EU’s “Safe Harbor”
- “synchronous” research, Moderated vs. Automated
- “Track Your Happiness” study, Mobile Device Research (Smartphones)
- “usage context”, Moderated Analysis
- “vicarious consent”, Privacy Policy for Minors
A
- access, as Safe Harbor principle, International Consent Example: EU’s “Safe Harbor”
- accidents, portable testing and, Challenges and Logistics
- acknowledgments of observers’ contributions, After the Session
- Acorn Marketing and Research Consultants, Recruiting Services
- active listening, Ain’t Nothing Wrong with Using the Phone
- Adaptive Path, Is Lab Research Dead?
- Adium, Smart Note Taking
- Adobe Acrobat Connect Pro, Adobe Connect
- Adobe Captivate, iShowU HD
- Adobe Connect, Doing a Pilot Test Right Now, Doing a Pilot Test Right Now, Screen Sharing, Screen Sharing, Taking Notes, Preparing Observers for Testing, Screen Sharing
- observer instructions on, Preparing Observers for Testing
- session window, Doing a Pilot Test Right Now
- subscription plan, Screen Sharing
- video conferencing, Taking Notes
- Adobe Premiere, Smart Note Taking, Making Highlight Clips
- Albert, Bill, Recruiting for Automated Studies
- Amazon.com gift certificates, Paying Remote Recruits
- annotation tools, Other Methods
- Apogee Group Recruitment, Recruiting Services
- Apple, research, Not All Research Is Research
- area codes, checking for recurring, Choosing Good Users and Spotting the Fakers
- asynchronous research, Automated Research
- automated analysis, Making Highlight Clips, Automated Analysis
- task elicitation and analytics, Automated Analysis
- automated research, Moderated vs. Automated, When to Use Which Remote Method, Automated Research, Automated Research, The Structure of an Automated Study, Recruiting for Automated Studies, Recruiting for Automated Studies, Different Kinds of Automated Research, Find the Right Level of Task Specificity, Use Both Qualitative and Quantitative Methods, Surveys, Other Methods, Other Methods, Other Methods, Other Methods, Presenting Moderated Findings
- annotation tools, Other Methods
- basics, Automated Research
- different kinds, Recruiting for Automated Studies
- input tracking, Other Methods
- multivariate testing, Other Methods
- online diaries and ethnographies, Other Methods
- presenting findings, Presenting Moderated Findings
- qualitative and quantitative methods, Find the Right Level of Task Specificity
- recruiting for, Recruiting for Automated Studies
- remote card sorting, Use Both Qualitative and Quantitative Methods
- structure of study, Automated Research
- task elicitation, Different Kinds of Automated Research
- vs. moderated research, The Structure of an Automated Study
- Web analytics, Surveys
- automated tools and services, Other Recording Options
- AVI files, Recording, Camtasia Studio/Camtasia for Mac
- Axure, When to Go Remote
B
- back button usage, Task Elicitation and Analytics
- backup for screen sharing tools, LiveLook
- BaseCamp, Smart Note Taking
- Beaver, Brian, Is Lab Research Dead?
- behaviors, vs. opinions, The Appeal of Lab Research
- Beyond the Usability Lab: Conducting Large-Scale User Experience Studies (Albert, Tullis, Tedesco), Recruiting for Automated Studies
- blue jeans debacle, Basic Participation Consent
- bookmarks, The Technological Ecosystem
- bored participant, Quiet, Chatty, Bored, Drunk, and Mean
- Brighton University, usability lab, Why Remote Research?
- Budd, Andy, When to Go Remote
C
- CAMREC format, Camtasia Studio/Camtasia for Mac
- CamStudio, CamStudio
- Card Sort Cluster Analysis Tool, Card Sorting Tools
- card sorting, Use Both Qualitative and Quantitative Methods, Closed Sorts, Card Sorting, Presenting Automated Findings, Survey Tools
- (see also analysis; content; methodologies; need for card sorting; user research techniques)
- analysis, Card Sorting
- moderated or automated, Closed Sorts
- presenting findings, Presenting Automated Findings
- tools for, Survey Tools
- cars, research on technology use in, Bringing Game Research Home
- CastingWords, Smart Note Taking, Challenges and Logistics
- Chalkmark, Task Elicitation and Analytics Tools
- charity, donation as recipient incentive, Paying Remote Recruits
- chatting, Screen Sharing, GoToMeeting
- GoToMeeting and, GoToMeeting
- Chisnell, Dana, Professional Recruiter’s advice, Recruiting Slow? Don’t Sit Around—Fix the Screener
- choice, in Safe Harbor principles, International Consent Example: EU’s “Safe Harbor”
- Cisco WebEx, LiveLook
- clarity, in consent statement, Basic Participation Consent
- Clearleft, When to Go Remote
- Click Density, Task Elicitation and Analytics Tools
- ClickHeat, Task Elicitation and Analytics Tools
- ClickTale, Task Elicitation and Analytics Tools
- clickwrap agreement, Basic Participation Consent, Consent for Minors
- Clixpy, Task Elicitation and Analytics Tools
- closed sorts, Remote Card Sorting
- closed-ended questions, Use Both Qualitative and Quantitative Methods, Use Both Qualitative and Quantitative Methods
- in automated research, sample, Use Both Qualitative and Quantitative Methods
- collaboration for note taking, Smart Note Taking
- collectivism, as dimension of culture, Smart Note Taking
- communication, high- and low-context, Smart Note Taking
- competitive analysis, Use Both Qualitative and Quantitative Methods
- computers, Gearing Up: Physical Equipment, Time-Aware Research and Going Off-Script, The Technological Ecosystem
- at corporate institutions, use restriction, The Technological Ecosystem
- for moderated research, Gearing Up: Physical Equipment
- note taking on, Time-Aware Research and Going Off-Script
- conference call in GoToMeeting, GoToMeeting
- two-line desk phone for, GoToMeeting
- confidentiality, Multitasking
- consent agreement, Set Up Your Web Site’s Privacy Policy, Basic Participation Consent, Basic Participation Consent, Basic Participation Consent
- for recording, Basic Participation Consent
- invalid, Basic Participation Consent
- sample, Basic Participation Consent
- consent from participants, Privacy and Consent, Set Up Your Web Site’s Privacy Policy, Consent to Record, Consent for Minors
- and trust, Consent to Record
- basics, Set Up Your Web Site’s Privacy Policy
- for minors, Consent for Minors
- context-dependent interfaces, Other Benefits of Remote Research
- Cooper-Symons Associates, Recruiting Services
- costs, Is Lab Research Dead?, Other Benefits of Remote Research, When to Go Remote, Screen Sharing, Technology Failures
- for testing labs, When to Go Remote
- of remote research, Technology Failures
- of screen sharing software, Screen Sharing
- savings from remote research, Is Lab Research Dead?, Other Benefits of Remote Research
- craigslist, Recruiting for Automated Studies
- CrazyEgg, Task Elicitation and Analytics Tools
- culture, dimensions of, Smart Note Taking
- cultures, testing across, Smart Note Taking, After the Session, Quiet, Chatty, Bored, Drunk, and Mean
D
- data analysis of findings, Recruiting for Automated Studies
- data integrity, as Safe Harbor principle, International Consent Example: EU’s “Safe Harbor”
- debriefing sessions, After the Session
- design, recruiting screener, Web traffic Requirements for Live Recruiting
- The Designful Company (Neumeier), Not All Research Is Research
- desktop wallpapers, The Technological Ecosystem
- DHTML layer, Implementing the Recruiting Screener
- DHTML recruiting screener, Web traffic Requirements for Live Recruiting
- Digsby, Smart Note Taking
- downtime between sessions, observers’ expectations on, Preparing Observers for Testing
- drop-down menus, in screener, Screener Questions
- drop-off rate for task, Task Elicitation and Analytics
- due diligence, Hiring a Local Lawyer
E
- eCamm’s Call Recorder for Mac, Recording
- email, Recruiting for Automated Studies
- for automated research, Recruiting for Automated Studies
- email domains, checking for recurring, Choosing Good Users and Spotting the Fakers
- enforcement, of Safe Harbor principles, International Consent Example: EU’s “Safe Harbor”
- equipment, Is Lab Research Dead?, Greeting and Introduction (5 Minutes), Method, Technology Failures
- checklist for testing, Technology Failures
- confirming user’s, Greeting and Introduction (5 Minutes)
- for one-to-many remote moderating, Method
- special needs, and lab research, Is Lab Research Dead?
- ESOMAR, Screener Questions
- ethical issues, in screener design, Screener Questions
- Ethnio, Logistics of Screener Implementation, Web traffic Requirements for Live Recruiting, Card Sorting Tools
- ethnographies, Moderated vs. Automated, Other Methods
- European Union,, “Safe Harbor” laws, Local Research Practitioners, International Consent Example: EU’s “Safe Harbor”
- certifying adherence to, International Consent Example: EU’s “Safe Harbor”
- exaggeration in language, Smart Note Taking
- Excel spreadsheet, for note taking, Smart Note Taking
- executable file, installing for screen sharing, Screen Sharing
- eye-tracking studies, Is Lab Research Dead?
F
- facilitator guide, Drafting the Research Documents, The Remote Facilitator Guide, Presession Setup (1 Minute), Greeting and Introduction (5 Minutes), Natural Tasks (15–25 Minutes), Predetermined Tasks (5–15 Minutes), Time-Aware Research and Going Off-Script
- greeting and introduction, Presession Setup (1 Minute)
- natural tasks, Greeting and Introduction (5 Minutes)
- predetermined tasks, Natural Tasks (15–25 Minutes)
- presession setup, The Remote Facilitator Guide
- vs. improvisation, Time-Aware Research and Going Off-Script
- wrap-up and debrief, Predetermined Tasks (5–15 Minutes)
- Farnsworth, Carol, Use Both Qualitative and Quantitative Methods
- Federal Communications Commission (FCC), Consent to Record
- Federal Trade Commission (FTC), International Consent Example: EU’s “Safe Harbor”, Consent for Minors, Consent for Minors
- “Drafting a COPPA Compliant Privacy Policy”, Consent for Minors
- “How to Comply with The Children’s Online Privacy Protection Rule”, Consent for Minors
- femininity, as dimension of culture, Smart Note Taking
- FeraLabs, Webnographer, Task Elicitation and Analytics Tools
- Final Cut, Making Highlight Clips, Making Highlight Clips
- Firefox, The Technological Ecosystem
- Fireworks, When to Go Remote
- first click, Automated Analysis
- first-timers, recruiting, What’s “Live Recruiting”?
- focus groups, The Appeal of Lab Research
- forms, What’s “Live Recruiting”?, Implementing the Recruiting Screener
- for live recruiting, What’s “Live Recruiting”?
- free trial of Adobe Connect, Doing a Pilot Test Right Now
G
- game-based elicitation, Other Methods
- games, Mobile Device Research (Smartphones), Pros and Cons of Simulated Native Environments, Bringing Game Research Home
- bringing research home, Bringing Game Research Home
- conducting research on, Pros and Cons of Simulated Native Environments
- moderating, Mobile Device Research (Smartphones)
- geographic diversity, Time-Aware Research
- Glance, LiveLook
- goals, The Appeal of Lab Research, The Appeal of Lab Research
- of market research, The Appeal of Lab Research
- of UX study, The Appeal of Lab Research
- going off-script, time-aware research and, Time-Aware Research and Going Off-Script
- Google Analytics, Automated Research, Surveys, Task Elicitation and Analytics Tools
- Google Docs, Implementing the Recruiting Screener, Implementing the Recruiting Screener, Smart Note Taking, Other Automated Research Tools
- Google, webcam chat, Taking Notes
- GoToMeeting, When to Go Remote, Screen Sharing, Screen Sharing, Recording, GoToMeeting, Top Secret (Reverse Screen Sharing and Remote Access)
- for reverse screen sharing, Top Secret (Reverse Screen Sharing and Remote Access)
- recording function, Recording
- subscription plan, Screen Sharing
- Gould, Emilie, Smart Note Taking, After the Session, Quiet, Chatty, Bored, Drunk, and Mean
- group discussions, Moderated vs. Automated
- gut instincts, vs. observational data, The Appeal of Lab Research
H
- Hall, Edward, Smart Note Taking
- happiness, study on, Mobile Device Research (Smartphones)
- hard drive space for recordings, Camtasia Studio/Camtasia for Mac
- HaveASec, Survey Tools
- Hawthorne effect, Choosing Good Users and Spotting the Fakers, Other Approaches to Presenting Findings
- headset for the phone, Gearing Up: Physical Equipment
- high-context communication, Smart Note Taking
- highlight clips, The Technological Ecosystem
- Hofstede, Geert, Smart Note Taking
- Houck-Whitaker, Julia, When to Go Remote
- HTML form-building tool, for screener creation, Implementing the Recruiting Screener
- HTML wrapper, for testing images, When to Go Remote
I
- iChat, Screen Sharing
- iChat for OS X Leopard, Other Screen Sharing Services
- iMarkIt, Other Automated Research Tools
- Immersyve, Method
- iMovie, The Technological Ecosystem
- improvisation, facilitator guide vs., Time-Aware Research and Going Off-Script
- in-person testing, positives in, When to Go Remote
- incentives for participants, Paying Remote Recruits, Recruiting Slow? Don’t Sit Around—Fix the Screener, Introducing the Study, Recruiting for Automated Studies
- considering increase, Recruiting Slow? Don’t Sit Around—Fix the Screener
- for automated research recruiting, Recruiting for Automated Studies
- for partial completion, Introducing the Study
- individualism, as dimension of culture, Smart Note Taking
- info security, lab research on, Is Lab Research Dead?
- input tracking, Other Methods
- installing executable file for screen sharing, Screen Sharing
- instant messaging clients, for timestamping, Smart Note Taking
- instructions for observers, Wrap-up and Debrief (3–5 Minutes)
- interaction researchers, After the Session
- international consent, Consent to Record
- international research, Paying Remote Recruits, UserVue
- incentives for participants, Paying Remote Recruits
- with UserVue, UserVue
- Internet law, Certain Assumptions
- interpreter, After the Session
- iShowU HD, CamStudio
- ITracks, Other Automated Research Tools
J
- Java-enabled browser, for screen-sharing software, Screen Sharing
- Justin.tv, Method
K
- keyboard, giving control to participant in GoToMeeting, Method
- Keynote, Implementing the Recruiting Screener, Recruiting for Automated Studies, Use Both Qualitative and Quantitative Methods, Use Both Qualitative and Quantitative Methods, Task Elicitation and Analytics, Task Elicitation and Analytics Tools, Task Elicitation and Analytics Tools, Survey Tools
- Killingsworth, Matt, Mobile Device Research (Smartphones)
L
- lab research, Why Remote Research?, The Appeal of Lab Research, Is Lab Research Dead?, When to Go Remote, When to Go Remote
- appeal of, The Appeal of Lab Research
- case study, When to Go Remote
- recruiting for, When to Go Remote
- uses for, Is Lab Research Dead?
- LabsMedia, ClickHeat, Task Elicitation and Analytics Tools
- landline desk phone, Gearing Up: Physical Equipment
- language, Basic Participation Consent, Smart Note Taking
- and invalid consent, Basic Participation Consent
- cultural differences and, Smart Note Taking
- lawyer, hiring local for international consent issues, Hiring a Local Lawyer
- Leiva, Luis, Task Elicitation and Analytics Tools
- LEOTrace, Task Elicitation and Analytics Tools
- liability release waivers, Challenges and Logistics
- liability, for failure to disclose information gathering terms, International Consent Example: EU’s “Safe Harbor”
- Likert scales, Use Both Qualitative and Quantitative Methods
- live recruiting, What’s Remote Research Good For?, Recruiting for Remote Studies, What’s “Live Recruiting”?, Web traffic Requirements for Live Recruiting, Time-Aware Research and Going Off-Script, Organizational Challenges of Web Recruiting
- and realism, Time-Aware Research and Going Off-Script
- web traffic requirements, Web traffic Requirements for Live Recruiting
- with forms and pop-ups, What’s “Live Recruiting”?
- live streaming video, quality of, Challenges and Logistics
- LiveLook, Screen Sharing, Screen Sharing, GoToMeeting
- LiveLook Assistant, LiveLook
- local research practitioners, in international research, Hiring a Local Lawyer
- login names, user methods of storing, The Technological Ecosystem
- login process for your Web site, testing, Greeting and Introduction (5 Minutes)
- long-distance charges, Screen Sharing
- long-term orientation, vs. short-term, Smart Note Taking
- Loop11, Task Elicitation and Analytics Tools
- low-context communication, Smart Note Taking
M
- m-pathy, Task Elicitation and Analytics Tools
- macro script for Excel, Smart Note Taking
- ManyEyes double word tool, Presenting Moderated Findings
- market research, The Appeal of Lab Research, The Appeal of Lab Research
- goals, The Appeal of Lab Research
- vs. user experience research, The Appeal of Lab Research
- masculinity, as dimension of culture, Smart Note Taking
- Measuring the User Experience (Tullis and Albert), Recruiting for Automated Studies
- medication, and invalid consent, Basic Participation Consent
- mentally impaired, and invalid consent, Basic Participation Consent
- Merholz, Peter, Other Approaches to Presenting Findings
- Middle East, exaggeration in, Smart Note Taking
- language, Smart Note Taking
- MindCanvas, “Sticky” tool, Other Methods
- minors, Basic Participation Consent, Consent for Minors, Privacy Policy for Minors
- and invalid consent, Basic Participation Consent
- avoiding recording with, Privacy Policy for Minors
- consent for, Consent for Minors
- mobile device research, Mobile Device Research (Smartphones)
- moderated analysis, Analysis and Reporting, Moderated Analysis
- technological ecosystem, Moderated Analysis
- moderated card sorts, Closed Sorts
- moderated research, Moderated vs. Automated, Moderated vs. Automated, Doing a Pilot Test Right Now, Webcams, Moderating, Moderating, The Structure of an Automated Study, Before the Presentation, Mobile Device Research (Smartphones), Not Seeing the Users’ Faces
- basics, Moderating
- introducing study to participants, Moderating
- one-to-many, Mobile Device Research (Smartphones)
- presenting findings, Before the Presentation
- research document draft, Webcams
- screen sharing, Doing a Pilot Test Right Now
- technology failures, Not Seeing the Users’ Faces
- vs. automated research, The Structure of an Automated Study
- when to use, Moderated vs. Automated
- moderated research setup, Moderated Research: Setup, Moderated Research: Setup, Gearing Up: Physical Equipment
- equipment, Moderated Research: Setup
- pilot test, Gearing Up: Physical Equipment
- moderator, Quiet, Chatty, Bored, Drunk, and Mean, Ain’t Nothing Wrong with Using the Phone, Getting Better All the Time, Natural User Behavior
- abuse from users, Quiet, Chatty, Bored, Drunk, and Mean
- desktop of, Ain’t Nothing Wrong with Using the Phone
- disruption and intrusion, Getting Better All the Time
- multitasking by, Natural User Behavior
- moderator script, Drafting the Research Documents
- Molich, Rolf, When to Go Remote
- monitors (computer display), Gearing Up: Physical Equipment, Other Screen Sharing Services
- for moderated research, Gearing Up: Physical Equipment
- multiple, and screen sharing, Other Screen Sharing Services
- mouse, giving control to participant in GoToMeeting, Method
- multitasking, Quiet, Chatty, Bored, Drunk, and Mean, Ain’t Nothing Wrong with Using the Phone, Natural User Behavior
N
- native environment, and remote research, Conclusion: Don’t Waste Your Life Doing Pointless Research
- natural tasks, in facilitator’s guide, Greeting and Introduction (5 Minutes)
- natural user behavior, Natural User Behavior
- negativity of stakeholders, Security and Confidentiality
- Neumeier, Marty, Not All Research Is Research
- neutral language, During the Session
- Nielsen, Jakob, The Appeal of Lab Research
- no-shows, in prescheduled research studies, What’s “Live Recruiting”?
- nondisclosure form, users’ signing of, Is Lab Research Dead?
- nonverbal communication, Smart Note Taking
- note taking, Recording, Time-Aware Research and Going Off-Script
- NoteTaker for Mac, Smart Note Taking
- notice, in Safe Harbor principles, International Consent Example: EU’s “Safe Harbor”
O
- observation room, for one-to-many moderating, Equipment Setup
- observational data, vs. gut instincts, The Appeal of Lab Research
- observers, The Remote Facilitator Guide, Wrap-up and Debrief (3–5 Minutes), Preparing Observers for Testing, Working with Observers, Working with Observers, During the Session, During the Session
- after session, During the Session
- cue to join session, The Remote Facilitator Guide
- during session, Working with Observers
- instructions about participation, During the Session
- preparing for testing, Wrap-up and Debrief (3–5 Minutes)
- sample instructions, Preparing Observers for Testing
- offline activities of users, The Technological Ecosystem
- one-on-one interviews, Moderated vs. Automated
- one-party states, consent laws in, Consent to Record
- one-to-many remote moderating, Mobile Device Research (Smartphones), One-to-Many Remote Moderating (Video Games), Method
- equipment setup, Method
- method, One-to-Many Remote Moderating (Video Games)
- online diaries, Other Methods
- online meeting, user logon to, When to Go Remote
- online services for transcribing dialogue, Smart Note Taking
- Onward Transfer, as Safe Harbor principle, International Consent Example: EU’s “Safe Harbor”
- open sorts, Remote Card Sorting, Card Sorting
- analysis, Card Sorting
- open-ended questions, Screener Questions, Choosing Good Users and Spotting the Fakers, Find the Right Level of Task Specificity, Use Both Qualitative and Quantitative Methods, Use Both Qualitative and Quantitative Methods
- for user screening, Choosing Good Users and Spotting the Fakers
- in automated research, sample, Use Both Qualitative and Quantitative Methods
- in screener, Screener Questions
- sample responses, Use Both Qualitative and Quantitative Methods
- open-ended user comments, for card sort, Card Sorting
- OpenHallway, Task Elicitation and Analytics Tools
- opinions, behaviors vs., The Appeal of Lab Research
- Optimal Workshop, Chalkmark, Task Elicitation and Analytics Tools
- OptimalSort, Closed Sorts, Survey Tools
- organizing set of elements, card sort to understand, Remote Card Sorting
- orientation, long-term vs. short-term, Smart Note Taking
P
- panel recruiting services, Recruiting for Automated Studies
- paralanguage, Smart Note Taking
- paraphrase, Ain’t Nothing Wrong with Using the Phone
- parental consent, Consent for Minors
- for testing with minors, Consent for Minors
- participants, Is Lab Research Dead?, Presession Setup (1 Minute), Greeting and Introduction (5 Minutes), Paying Remote Recruits, Choosing Good Users and Spotting the Fakers, Moderating, Moderating, Introducing the Study, Introducing the Study, Time-Aware Research and Going Off-Script, After the Session, Quiet, Chatty, Bored, Drunk, and Mean, The Technological Ecosystem, Adobe Connect, New Approaches to User Research, Legitimacy
- avoiding interference with, Time-Aware Research and Going Off-Script
- choosing good, Choosing Good Users and Spotting the Fakers
- common questions from, Introducing the Study
- confirming willingness to participate, Greeting and Introduction (5 Minutes)
- dismissing potential, Introducing the Study
- guide on establishing contact, Presession Setup (1 Minute)
- installing Adobe Connect plug-in, Adobe Connect
- introducing study to, Moderating
- motivation, Is Lab Research Dead?
- not seeing faces of, Legitimacy
- offline activities of, The Technological Ecosystem
- payment for, Paying Remote Recruits
- problems with, After the Session
- rapport with, Moderating
- telephone for connecting with, Quiet, Chatty, Bored, Drunk, and Mean
- viewing or controlling your computer, New Approaches to User Research
- participants’ station, for one-to-many moderating, Equipment Setup
- payment for participants, Paying Remote Recruits, Recruiting Slow? Don’t Sit Around—Fix the Screener, Introducing the Study, Recruiting for Automated Studies
- PayPal, Paying Remote Recruits
- phone recording adaptor, Gearing Up: Physical Equipment
- phrases for troubleshooting, Time-Aware Research and Going Off-Script
- Pitiyanuvath, Visnu, Mobile Device Research (Smartphones)
- Player Experience of Need Satisfaction (PENS), Method
- plug-in usage, The Technological Ecosystem
- PocketMeeting, Mobile Device Research (Smartphones)
- PollDaddy, Survey Tools
- pop-up blockers, Implementing the Recruiting Screener
- pop-ups, for live recruiting, What’s “Live Recruiting”?
- portable testing, Bringing Game Research Home, Method, Challenges and Logistics
- challenges and logistics, Challenges and Logistics
- method, Method
- Power Distance, as dimension of culture, Smart Note Taking
- privacy, Basic Participation Consent, Introducing the Study
- software bugs and, Basic Participation Consent
- spying and, Introducing the Study
- privacy policy, Certain Assumptions, Set Up Your Web Site’s Privacy Policy
- for participants’ information, Set Up Your Web Site’s Privacy Policy
- for Web site, Certain Assumptions
- professional survey-takers, Choosing Good Users and Spotting the Fakers
- projects, When to Go Remote (see information architecture (IA) projects)
- prototype software, When to Go Remote, Top Secret (Reverse Screen Sharing and Remote Access)
- remote research on, When to Go Remote
- user’s remote access to, Top Secret (Reverse Screen Sharing and Remote Access)
- purpose of research, explaining, Introducing the Study
Q
- Qik, Method
- qualitative data in reports, Presenting Automated Findings
- qualitative feedback, Task Elicitation and Analytics
- qualitative methods of automated research, Find the Right Level of Task Specificity
- QualVu, Other Methods, Other Screen Sharing Services
- quantative methods of automated research, Find the Right Level of Task Specificity
- quantitative data in reports, Presenting Moderated Findings
- questions, Screener Introduction, Don’t Lead the Users, Use Both Qualitative and Quantitative Methods, Other Approaches to Presenting Findings
- fielding from newbies, Other Approaches to Presenting Findings
- in automated research, sample, Use Both Qualitative and Quantitative Methods
- in automatic research, phrasing, Don’t Lead the Users
- in recruiting screener, Screener Introduction
- Quicktime Pro, iShowU HD
- quiet environment, Gearing Up: Physical Equipment
- for moderated research, Gearing Up: Physical Equipment
- quiet participants, Quiet, Chatty, Bored, Drunk, and Mean, Quiet, Chatty, Bored, Drunk, and Mean, Natural User Behavior
- encouraging to talk, Natural User Behavior
R
- rapport with users, Moderating
- RealPlayer, Making Highlight Clips
- recording, Recording, Greeting and Introduction (5 Minutes), Basic Participation Consent, Privacy Policy for Minors, UserVue, Camtasia Studio/Camtasia for Mac
- avoiding with minors, Privacy Policy for Minors
- consent agreement for, Basic Participation Consent
- consent for, Greeting and Introduction (5 Minutes)
- hard drive space for, Camtasia Studio/Camtasia for Mac
- with UserVue, UserVue
- recording software, Recording, Recording, CamStudio
- recruiting, Is Lab Research Dead?, When to Go Remote, Recruiting for Remote Studies, Recruiting for Remote Studies, What’s “Live Recruiting”?, What’s “Live Recruiting”?, Choosing Good Users and Spotting the Fakers, Recruiting Services, Recruiting for Automated Studies, Moderated or Automated Card Sorts?, Not as Inexpensive as You’d Think, Organizational Challenges of Web Recruiting, Getting the Right Recruits
- adjusting screener to increase numbers, Choosing Good Users and Spotting the Fakers
- basics, Recruiting for Remote Studies
- dealing with slow, Getting the Right Recruits
- for automated research, Recruiting for Automated Studies
- for card sort, Moderated or Automated Card Sorts?
- for international participants, Recruiting Services
- for lab research, When to Go Remote
- live, Recruiting for Remote Studies, Organizational Challenges of Web Recruiting
- methods compared, What’s “Live Recruiting”?
- of first-timers, What’s “Live Recruiting”?
- organizational challenges, Not as Inexpensive as You’d Think
- recruiting agencies, Other Benefits of Remote Research, Consent for Minors
- for contacting minors, Consent for Minors
- time requirements, Other Benefits of Remote Research
- recruiting funnel, Web traffic Requirements for Live Recruiting
- recruiting screener, Implementing the Recruiting Screener, Implementing the Recruiting Screener, Screener Questions, Screener Questions, Screener Submission Confirmation, Recruiting Slow? Don’t Sit Around—Fix the Screener
- implementing, Implementing the Recruiting Screener
- logistics of implementing, Implementing the Recruiting Screener
- placement in Web site, Recruiting Slow? Don’t Sit Around—Fix the Screener
- requiring completed forms before submission, Screener Questions
- submission confirmation, Screener Questions
- testing, Screener Submission Confirmation
- recruiting screener design, Web traffic Requirements for Live Recruiting, Screener Introduction
- questions, Screener Introduction
- recruting screener design, Designing the Screener
- introduction, Designing the Screener
- reflecting, Ain’t Nothing Wrong with Using the Phone
- RelevantView, Use Both Qualitative and Quantitative Methods, Task Elicitation and Analytics Tools, Survey Tools, Card Sorting Tools
- remote access, New Approaches to User Research
- remote behavioral observation, Conclusion: Don’t Waste Your Life Doing Pointless Research
- remote card sorting, Use Both Qualitative and Quantitative Methods
- remote recruiting, What’s “Live Recruiting”?
- vs. remote testing, What’s “Live Recruiting”?
- remote research, Is Lab Research Dead?, Is Lab Research Dead?, What’s Remote Research Good For?, Other Benefits of Remote Research, When to Go Remote, When to Go Remote, Moderated vs. Automated, Remote Research Tools, The Challenges of Remote Testing, Technology Failures, Conclusion: Don’t Waste Your Life Doing Pointless Research
- benefits from, Is Lab Research Dead?
- best uses for, What’s Remote Research Good For?
- case against, When to Go Remote
- case study, When to Go Remote
- costs, Technology Failures
- legitimacy, The Challenges of Remote Testing
- moderated vs. automated, Moderated vs. Automated
- reasons for switching to, Is Lab Research Dead?
- tools for screen sharing, Remote Research Tools
- unique qualities, Conclusion: Don’t Waste Your Life Doing Pointless Research
- uses for, Other Benefits of Remote Research
- remote sessions, Doing a Pilot Test Right Now
- failure rates, Doing a Pilot Test Right Now
- remote testing, What’s “Live Recruiting”?
- vs. remote recruiting, What’s “Live Recruiting”?
- remoteusability.com, Presession Setup (1 Minute)
- Reporters Committee for Freedom of the Press Web site, Consent to Record
- reporting, Surveys, Reporting, Before the Presentation, Presenting Moderated Findings, Presenting Automated Findings, Other Approaches to Presenting Findings, Other Approaches to Presenting Findings
- before presentation, Reporting
- fielding questions from newbies, Other Approaches to Presenting Findings
- findings accessible to designers and decision makers, Other Approaches to Presenting Findings
- presenting automated findings, Presenting Moderated Findings
- presenting moderated findings, Before the Presentation
- presenting remotely, Presenting Automated Findings
- research, Introducing the Study, Not All Research Is Research, Mobile Device Research (Smartphones)
- by Apple, Not All Research Is Research
- explaining purpose to participant, Introducing the Study
- mobile device, Mobile Device Research (Smartphones)
- researchers, Preparing Observers for Testing
- results, Other Methods
- analysis of, Other Methods (see analysis)
- Revelation, Other Methods, Other Methods
- “Help Mabel”, Other Methods
- reverse screen sharing, New Approaches to User Research
S
- screen annotation, Other Automated Research Tools
- screen resolutions, The Technological Ecosystem
- screen sharing, Is Lab Research Dead?, Gearing Up: Physical Equipment, Doing a Pilot Test Right Now, Greeting and Introduction (5 Minutes), Introducing the Study, Other Screen Sharing Services, New Approaches to User Research
- consent for, Greeting and Introduction (5 Minutes)
- explaining to participants, Introducing the Study
- inability to use, and lab research, Is Lab Research Dead?
- multiple monitors and, Other Screen Sharing Services
- reverse, New Approaches to User Research
- solutions, Gearing Up: Physical Equipment
- user setup for Connect, Doing a Pilot Test Right Now
- screen sharing tools, Doing a Pilot Test Right Now, Screen Sharing, Remote Research Tools, Adobe Connect, GoToMeeting, GoToMeeting, LiveLook, LiveLook
- Adobe Connect, Remote Research Tools
- backup for, LiveLook
- GoToMeeting, GoToMeeting
- LiveLook, GoToMeeting
- other services, LiveLook
- selecting, Screen Sharing
- UserVue, Adobe Connect
- Screenflow, iShowU HD
- Screensplitr, Mobile Device Research (Smartphones)
- search engine, testing accuracy, Don’t Lead the Users
- security, Screener Questions, Certain Assumptions, International Consent Example: EU’s “Safe Harbor”, Multitasking
- as Safe Harbor principle, International Consent Example: EU’s “Safe Harbor”
- for collected information, Screener Questions, Certain Assumptions
- self-introduction, Presession Setup (1 Minute)
- setup for remote research, Other Benefits of Remote Research
- short-term orientation, vs. long-term, Smart Note Taking
- simulated native environment, One-to-Many Remote Moderating (Video Games), Equipment Setup, Pros and Cons of Simulated Native Environments
- equipment setup, Equipment Setup
- pros and cons, Pros and Cons of Simulated Native Environments
- SirValUse, LEOTrace, Task Elicitation and Analytics Tools
- Skype, Gearing Up: Physical Equipment, Screen Sharing, Taking Notes, UserVue, Other Screen Sharing Services
- video chat, Taking Notes
- with UserVue, for international research, UserVue
- SMT (Simple Mouse Tracking), Task Elicitation and Analytics Tools
- Snapz Pro X, Other Recording Options
- Sony, Is Lab Research Dead?
- Sony Vegas, Making Highlight Clips, Making Highlight Clips
- Spencer, Donna, Card Sorting
- Spool, Jared, The Appeal of Lab Research, Presenting Automated Findings
- Spore, Mobile Device Research (Smartphones), Pros and Cons of Simulated Native Environments
- spreadsheet, Taking Notes, Task Elicitation and Analytics, Card Sorting
- for card sort analysis, Card Sorting
- for data analysis, Task Elicitation and Analytics
- for note taking, Taking Notes
- stakeholders, Is Lab Research Dead?, Preparing Observers for Testing, Choosing Good Users and Spotting the Fakers, During the Session, Reporting, Natural User Behavior, Security and Confidentiality
- as observers, During the Session
- expectations, Natural User Behavior
- in recruiting process, Choosing Good Users and Spotting the Fakers
- negativity of, Security and Confidentiality
- presence in lab, Is Lab Research Dead?
- summaries of daily testing for, Reporting
- standalone web page, for recruiting screener form, Implementing the Recruiting Screener
- Stickam, Method
- Sticky tool (MindCanvas), Other Methods
- stress, and invalid consent, Basic Participation Consent
- subconscious biases, in participant selection, Choosing Good Users and Spotting the Fakers
- success rate, Automated Analysis
- summaries of daily testing, Reporting
- SurveyGizmo, Survey Tools
- SurveyMonkey, Survey Tools
- surveys, Surveys, Card Sorting, Survey Tools
- analysis, Card Sorting
- tools, Survey Tools
T
- tag cloud generators, Presenting Moderated Findings
- TagCrowd, Presenting Moderated Findings
- talkative participants, Quiet, Chatty, Bored, Drunk, and Mean
- tardiness, in prescheduled research studies, What’s “Live Recruiting”?
- task elicitation, Different Kinds of Automated Research, Automated Analysis, Task Elicitation and Analytics Tools
- task validity, Time-Aware Research and Going Off-Script
- task-specific Web analytics, Automated Research
- TeamSpeak, Method
- technological ecosystem, Moderated Analysis
- technology failures, in moderated remote research, Not Seeing the Users’ Faces
- technology transfer, Smart Note Taking
- research on problems in, Smart Note Taking
- TechSmith, Recording, Adobe Connect
- Camtasia Studio, Recording
- UserVue, Adobe Connect
- Tedes, Donna, Recruiting for Automated Studies
- teenagers, consent for, Consent for Minors
- telephone, Gearing Up: Physical Equipment, Basic Participation Consent, Quiet, Chatty, Bored, Drunk, and Mean
- for connecting with participants, Quiet, Chatty, Bored, Drunk, and Mean
- for moderated research, Gearing Up: Physical Equipment
- legality of recording conversations, Basic Participation Consent
- Terms of Service/EULA agreements, Basic Participation Consent
- testing, Screener Submission Confirmation, Smart Note Taking, After the Session, Quiet, Chatty, Bored, Drunk, and Mean, Don’t Lead the Users, Bringing Game Research Home, Technology Failures
- across cultures, Smart Note Taking, After the Session, Quiet, Chatty, Bored, Drunk, and Mean
- equipment checklist for, Technology Failures
- portable, Bringing Game Research Home
- recruiting screener, Screener Submission Confirmation
- search engine accuracy, Don’t Lead the Users
- testing labs, When to Go Remote
- costs, When to Go Remote
- Testled, Task Elicitation and Analytics Tools
- themes, emerging, Time-Aware Research and Going Off-Script
- time on task, Automated Analysis
- time requirements for recruiting agencies, Other Benefits of Remote Research
- time-aware research, Time-Aware Research and Going Off-Script
- and going off-script, Time-Aware Research and Going Off-Script
- Time-Aware Research (TAR), What’s Remote Research Good For?, What’s “Live Recruiting”?, Conclusion: Don’t Waste Your Life Doing Pointless Research
- live recruiting for, What’s “Live Recruiting”?
- timestamping notes, Taking Notes, Smart Note Taking
- tinyurl.com, Doing a Pilot Test Right Now
- To-do lists, The Technological Ecosystem
- TotalAudio, GoToMeeting
- touchtone desk phone, Gearing Up: Physical Equipment
- for moderated research, Gearing Up: Physical Equipment
- transcribing dialogue, Smart Note Taking
- online services for, Smart Note Taking
- TreeJack (Beta), Other Automated Research Tools
- Trillian, Smart Note Taking
- troubleshooting phrases, Time-Aware Research and Going Off-Script
- trust, Consent to Record
- consent and, Consent to Record
- Tullis, Tom, Recruiting for Automated Studies
- two-line desk phone, Gearing Up: Physical Equipment, GoToMeeting
- for conference call in GoToMeeting, GoToMeeting
- for moderated research, Gearing Up: Physical Equipment
- two-party states, Consent to Record
- consent laws in, Consent to Record
U
- U.S. Department of Commerce, web site, Local Research Practitioners
- uncertainty avoidance, as dimension of culture, Smart Note Taking
- understatement, as cultural preference, Smart Note Taking
- unmoderated research, Moderated vs. Automated, Automated Research
- Usability Exchange, Task Elicitation and Analytics Tools
- usability research, Conclusion: Don’t Waste Your Life Doing Pointless Research
- Usabilla, Task Elicitation and Analytics Tools
- user experience (UX) research, The Appeal of Lab Research, The Appeal of Lab Research
- goals, The Appeal of Lab Research
- vs. market research, The Appeal of Lab Research
- user interaction, task elicitation to learn about, Different Kinds of Automated Research
- users, Is Lab Research Dead?, Is Lab Research Dead?, The Technological Ecosystem
- cross-shopping with browser tabs, Is Lab Research Dead?
- learning from viewing body, Is Lab Research Dead?
- typical desktop appearance, The Technological Ecosystem
- UserTesting.com, Task Elicitation and Analytics Tools
- UserVue, Recording, Smart Note Taking, Adobe Connect, UserVue
- international research with, UserVue
- recording function, Recording
- video marking function, Smart Note Taking
- UserZoom, Implementing the Recruiting Screener, Recruiting for Automated Studies, Task Elicitation, Task Elicitation and Analytics Tools
- UStream.tv, Method
- UZ Self-Serve Edition, Task Elicitation and Analytics Tools, Survey Tools, Card Sorting Tools
V
- validity of study, What’s “Live Recruiting”?
- Veency, Mobile Device Research (Smartphones)
- verbal consent, Basic Participation Consent
- video, Making Highlight Clips, Before the Presentation, UserVue
- annotating with UserVue, UserVue
- availability to stakeholders, Before the Presentation
- hiding private information, Making Highlight Clips
- video chat in Adobe Connect, Adobe Connect
- video files, Smart Note Taking
- automatic transcription of, Smart Note Taking
- video marking function in UserVue, Smart Note Taking
- VLC, Making Highlight Clips
- VNC, When to Go Remote
- VoIP service, Gearing Up: Physical Equipment
W
- Web analytics, Automated Research, Surveys, Task Elicitation and Analytics
- task-specific, Automated Research
- web browser, user cross-shopping with tabs, Is Lab Research Dead?
- Web conferencing service, GoToMeeting
- web resources, Presession Setup (1 Minute), Consent to Record, Consent for Minors, Consent for Minors
- remoteusability.com, Presession Setup (1 Minute)
- Reporters Committee for Freedom of the Press, Consent to Record
- “Drafting a COPPA Compliant Privacy Policy” (FTC), Consent for Minors
- “How to Comply with The Children’s Online Privacy Protection Rule” (FTC), Consent for Minors
- Web sites, Is Lab Research Dead?, When to Go Remote, Implementing the Recruiting Screener, Recruiting Slow? Don’t Sit Around—Fix the Screener, Certain Assumptions, Other Methods
- privacy policy for, Certain Assumptions
- products or services structure, Other Methods
- remote testing for, Is Lab Research Dead?, When to Go Remote
- screener placement on, Recruiting Slow? Don’t Sit Around—Fix the Screener
- standalone web page for recruiting screener form, Implementing the Recruiting Screener
- web traffic requirements for live recruiting, Web traffic Requirements for Live Recruiting
- Web video streaming service, Method
- webcam chat, Adobe Connect
- in Adobe Connect, Adobe Connect
- webcams, Taking Notes
- WebEffective, Implementing the Recruiting Screener, Use Both Qualitative and Quantitative Methods, Task Elicitation and Analytics, Task Elicitation and Analytics Tools, Survey Tools
- online reporting tools, Use Both Qualitative and Quantitative Methods
- “Key Performance Indicators”, Task Elicitation and Analytics
- WebEx (Cisco), LiveLook
- Webnographer, Task Elicitation and Analytics Tools
- WebSort, Closed Sorts, Card Sorting Tools
- Wikipedia Usability Initiative, Legitimacy, Multitasking
- Wilkens, Todd, Conclusion: Don’t Waste Your Life Doing Pointless Research
- Williams v. Williams (Michigan, 1998), Privacy Policy for Minors
- Windows Movie Maker, The Technological Ecosystem
- wired Internet connection, for moderated research, Gearing Up: Physical Equipment
- wireframes, remote research on, When to Go Remote
- wireless connection, Challenges and Logistics
- wireless connections, Gearing Up: Physical Equipment
- WMCapture, Other Recording Options
- WMV files, Recording
- word processing document for note taking, Taking Notes
- Wordle, Presenting Moderated Findings
- Wufoo, Implementing the Recruiting Screener, Implementing the Recruiting Screener, Other Automated Research Tools
Y
- Yugma, Other Screen Sharing Services
- Yuuguu, Other Screen Sharing Services
Z
- ZDSoft Screen Recorder, Other Recording Options
- Zoomerang, Survey Tools
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