Acknowledgments

We would like to thank Mukesh Ambani of Reliance Industries for financial backing of this study; the National Human Resources Development Network for exceptional support in coordinating our research efforts in India; Anand Nayak of ITC Ltd. for leading NHRDN’s initiative and Aruma George Mahoot of ITC (and now RSA Insurance) for managing the initiative; Sok Be of the Wharton Mack Center for Technological Innovation, Sandhya Karpe of Wharton Executive Education, and independent researcher Mark Hanna for their untiring efforts on multiple fronts; and Melinda Merino, executive editor of Harvard Business Press, and independence editor Howard Means for their excellent editorial guidance of the book throughout its preparation. This book would not have been possible without their invaluable support and guidance.

We also want to express our special gratitude to the Wharton School of the University of Pennsylvania and the following individuals and institutions for their backing and assistance during the research and writing of the book.