Notes

Preface

1. Susan Cain, “Advice from Arianna Huffington on Raising an Introverted Child,” Heleo.com, June 17, 2017, https://heleo.com/conversation-susan-cain-huffingtons-convo/9286/.

Introduction

2. Del Jones, “Not All Successful CEOs Are Extroverts,” USA Today, December 8, 2006.

3. “Extraversion or Introversion,” The Myers & Briggs Foundation, http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.htm?bhcp=1.

4. Adam Grant, “Rethinking the Extraverted Sales Ideal: The Ambivert Advantage,” Psychological Science, April 8, 2013, 1024–1030.

5. “Shyness,” American Psychological Association, http://www.apa.org/topics/shyness/.

6. “State of the American Workplace,” Gallup Report, February 2017; “Estimated Frequencies of the Types in the United States Population,” CAPT, https://www.capt.org/mbti-assessment/estimated-frequencies.htm?bhcp=1.

Chapter 1

7. Susan Chira, “The Universal Phenomenon of Men Interrupting Women,” New York Times, June 14, 2017, https://www.nytimes.com/2017/06/14/business/women-sexism-work-huffington-kamala-harris.html?smprod=nytcore-ipad&smid=nytcore-ipad-share&_r=0.

8. Susan Cain, Quiet: The Power of Introverts in a World That Can’t Stop Talking (New York: Crown Publishers, 2012), 75–80.

Chapter 4

9. Carmen Nobel, “Introverts: The Best Leaders for Proactive Employees,” Harvard Business School Working Knowledge, October 4, 2010, http://hbswk.hbs.edu/item/introverts-the-best-leaders-for-proactive-employees.

10. “Analyzing Effective Leaders: Why Extraverts Are Not Always the Most Successful Bosses,” Knowledge@Wharton, November 23, 2010, http://knowledge.wharton.upenn.edu/article/analyzing-effective-leaders-why-extraverts-are-not-always-the-most-successful-bosses/.

11. Laura Colby, Road to Power: How GM’s Mary Barra Shattered the Glass Ceiling (Wiley, 2015).

12. Susan Adams, “Leadership Tip: Hire the Quiet Neurotic, Not the Impressive Extrovert,” Forbes, April 11, 2013, https://www.forbes.com/sites/susanadams/2013/04/11/leadership-tip-hire-the-quiet-neurotic-not-the-impressive-extrovert/#34ad50d1788b.

13. Daniel Goleman, Emotional Intelligence (Bantam Books, 1995), 67.

14. Liz Clamen interviews Warren Buffet, CNBC, December 4, 2006.

15. Stewart Stokes, “Managing the Toughest Transition,” Information Systems Management, Spring, Part I (2003), 8–13.

16. Jennifer Kahnweiler and Bill Kahnweiler, Shaping Your HR Role (Elsevier, 2005), 59–62.

17. Adam Bryant, “Zappos CEO Tony Hsieh Asks These Interview Questions to Get People Off Their Script,” Quartz.com, September 27, 2013, https://qz.com/128902/zappos-ceo-tony-hsieh-asks-these-interview-questions-to-get-people-off-their-script/.

18. Jennifer Kahnweiler, PhD, “How CEOs Can Use Quiet Influence to Get Results,” Chief Executive, October 27, 2013, http://chiefexecutive.net/how-ceos-can-use-quiet-influence-to-get-results/.

19. Adam Bryant, “How to Hire the Right Person,” New York Times, https://www.nytimes.com/guides/business/how-to-hire-the-right-person.

20. Sophia Dembling, “The Introvert-Friendly Office,” Psychology Today, July 29, 2013, https://www.psychologytoday.com/blog/the-introverts-corner/201307/the-introvert-friendly-office.

21. Jillian D’Onfro, “Steve Jobs Had a Crazy Idea for Pixar’s Office to Force People to Talk More,” Business Insider, March 20, 2015, http://www.businessinsider.com/steve-jobs-designing-pixar-office-2015-3.

22. Liz Wainger, “5 Leadership Communications Lessons from Nelson Mandela,” Blog Post, December 10, 2013, https://www.waingergroup.com/lessons-from-nelson-mandela/.

23. James C. McCroskey, Introduction to Rhetorical Communication (Routledge, 2015).

24. Judee K. Burgoon, Randall J. Koper, “Non-verbal and Relational Communication Associated with Reticence,” Human Communication Research (1984), 10(4), S. 601–626.

25. Dirk W. Eilert, Mimikresonanz. Gefühle sehen. Menschen verstehen (Kindermann Verlag, Paderborn, 2013).

26. Bill Vlasic, “New G.M. Chief Is Company Woman, Born to It,” New York Times, December 10, 2013, http://www.nytimes.com/2013/12/11/business/gm-names-first-female-chief-executive.html.

27. “Rosa Parks and the Montgomery Bus Boycott,” U.S. History, http://www.ushistory.org/us/54b.asp.

28. Michael Patrick Welch, “An Interview with John Oates, Who Deserves Your Respect,” Vice, October 21, 2013, www.vice.com/read/john-oates-new-orleans-interview.

29. “How Melinda Gates Is Diversifying Tech,” Fast Company, January 9, 2017, https://www.fastcompany.com/3066355/how-melinda-gates-is-diversifying-tech.

30. Nancy F. Koehn, “Lincoln’s School of Management,” New York Times, January 26, 2013, http://www.nytimes.com/2013/01/27/business/abraham-lincoln-as-management-guru.html.

31. Michael Weening, “10 Leadership Lessons from Xerox,” Blog Post, December 6, 2010, https://michaelweening.com/2010/12/06/10-leadership-lessons-from-xerox/.

Chapter 5

32. Buffet and Gates Go Back to School, PBS Home Video Net Foundation for Television, 2006.

33. Susan Cain, “An Introvert Steps Out,” New York Times, April 27, 2012, http://www.nytimes.com/2012/04/29/books/review/how-the-author-of-quiet-delivered-a-rousing-speech.html.

34. Eleni Kelakos, “Achieving Peak Performance,” Speaker, October 2016, 20–21.

35. Bill Stainton, interview by author, 2016.

36. Bill Stainton, “How to Be a More Creative Person,” TEDx Talk, March 4, 2017, http://billstainton.com/tedx-talk-creative-person/.

37. Derek Blasberg, “How Jessica Alba Built a Billion-Dollar Business Empire,” Vanity Fair, January 2016, http://www.vanityfair.com/style/2015/11/jessica-alba-honest-company-business-empire.

38. Tom Nixon, Fix Your Lousy PowerPoint (Create Space, July 2015), 3–117.

39. Marilynn Mobley, interview by author, 2007.

40. Patricia Fripp, “Public Speaking—The Importance of the Pause,” Blog post, 2013, http://www.fripp.com/the-importance-of-the-pause/.

41. David Hochman, “Amy Cuddy Takes a Stand,” New York Times, September 19, 2014, https://www.nytimes.com/2014/09/21/fashion/amy-cuddy-takes-a-stand-TED-talk.html?_r=0.

42. Erin Quinlan, “Master of His Domain: 25 Years after ‘Seinfeld,’ Jerry Is Full of Wisdom,” Today, July 5, 2014, http://www.today.com/popculture/seinfeld-turns-25-read-jerrys-best-real-life-lines-1D79884423.

Chapter 6

43. Dick Axelrod and Emily Axelrod, Let’s Stop Meeting Like This (Berrett-Koehler, August 4, 2014), 13, 110–111.

44. Chauncey Wilson, “Using Brainwriting for Rapid Idea Generation,” Smashing Magazine, December 16, 2013, https://www.smashingmagazine.com/2013/12/using-brainwriting-for-rapid-idea-generation/.

Chapter 7

45. Andy Lopata, Podcast: “Networking for Introverts,” The Global Networking Show, July 22, 2015, http://www.lopata.co.uk/resources/podcasts.

46. Jay Conger and N. Anand, “Capabilities of the Consummate Net-worker,” Organizational Dynamics (2007) vol. 36 no. 1.

47. Jennifer B. Kahnweiler, PhD, Quiet Influence: The Introvert’s Guide to Making a Difference (Berrett-Koehler, 2013), 129–146.

48. Marcia Newbert and Hilary Teeter, “Why CEOs Need Social Media,” Edelman Digital, December 1, 2016, http://www.edelman.com/post/ceo-social-media-engage-employees/.

49. Jennifer B. Kahnweiler, PhD, Quiet Influence: The Introvert’s Guide to Making a Difference (Berrett-Koehler, 2013), 132–136.

50. Jennifer B. Kahnweiler, PhD, Quiet Influence: The Introvert’s Guide to Making a Difference (Berrett-Koehler, 2013), 89–108.

Chapter 8

51. Dr. Gene Griessman, interview by author, May 1, 2017.

52. Ashlea Halpern, “How This Introvert Founder Became a Billion-Dollar Leader,” Entrepreneur, March 3, 2017, https://www.entrepreneur.com/article/289142.

53. Curb Your Enthusiasm, directed by Robert B. Weide, HBO, November 25, 2001.

54. Dr. Gene Griessman, interview by author, May 1, 2017.

55. Jennifer B. Kahnweiler, PhD, “Are You Using Your Full Voice? Support the Meaning and Message You Want to Convey,” Blog post, September 21, 2011, http://jenniferkahnweiler.com/are-you-using-your-full-voice-support-the-meaning-and-message-you-want-to-convey/.

56. Dr. Gene Griessman, interview by author, May 1, 2017.

57. Sam Horn, “What Is the Eyebrow Test?,” Blog post, 2015, http://samhorn.com/new_samhorn/what-is-the-eyebrow-test/.

Chapter 9

58. Peter Drucker, The Practice of Management (Collins, 1993).

59. Joshua Wolf Shenk, Powers of Two (Houghton Mifflin Harcourt, July 2014), 182.

60. Wendy Hirschberg, “Planning a Path to Career Success: Your Choice, Your Opportunity, Your Way,” AMA Women’s Leadership Program, June 2017.

61. Bill Treasurer, “How to Manage Your Boss,” Blog post, May 19, 2017, http://giantleapconsulting.com/leadership-development/how-to-manage-your-boss/?utm_content=buffer1a13e&utm_medium=social&utm_source=twitter.com&utm_campaign=buffer.

Chapter 10

62. Chip Bell and Heather Schultz, Dance Lessons: Six Steps to Great Partnerships in Business and Life (Berrett-Koehler, 1998).

63. Beverly Kaye and Sharon Jordan Evans, Love ’Em or Lose ’Em: Getting Good People to Stay, 4th ed. (Berrett-Koehler, 2008).

64. Jennifer Kahnweiler, PhD, “How CEOs Can Use Quiet Influence to Get Results,” Chief Executive, October 27, 2013, http://chiefexecutive.net/how-ceos-can-use-quiet-influence-to-get-results/.