Chapter 1, Feedback Fundamentals, describes the seven key principles that underpin the concept of delivering feedback that is useful and actionable to your staff.

Chapter 2, Delivering Balanced Feedback, introduces the WIN model of feedback, which can be used to deliver balanced feedback in performance conversations such as one-to-one reviews, appraisals, and after a key event in the workplace.

Chapter 3, Addressing Specific Performance Issues, details the BAR feedback model for use after a specific incident in the workplace that requires reflection and a re-enforcement or change in behavior.

Chapter 4, Delivering a Reprimand, discusses Bowers and Bowers' DESC model of feedback, for use in correctional conversations.

Chapter 5, Giving Feedback to Colleagues and Managers, offers strategies for feeding upwards in a hierarchy, disagreeing eloquently, and subtle influencing techniques.

Chapter 6, Integrating Your New Skills, suggests a game plan for developing your new skills and lists some ways of managing your state to improve your delivery.