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A. Appendix
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A. Appendix
by Glenn Devey
The Manager's Guide to Employee Feedback
The Manager's Guide to Employee Feedback
The Manager's Guide to Employee Feedback
Credits
Foreword
About the Author
About the Reviewers
Preface
My feedback journey
What this book covers
Who this book is for
Conventions
Reader feedback
Customer support
Piracy
Questions
1. Feedback Fundamentals
Start now!
Where are you now?
Evidence based
Activity focused
Results oriented
Specific
Honesty
Only positive language
Timed well
Summary
2. Delivering Balanced Feedback
Meet Brian
My management calendar
Once per day
Once per week
Once per month
Once per quarter
Twice per year
Back to Brian
The WIN model
What went well
Interesting aspects of performance
Next time…
Time to practice
Grown-up appraisals
Back to Brian
Summary
3. Addressing Specific Performance Issues
Meet Kate
The BAR model
Background
Activity
Results
Tackling an uncomfortable subject
Consolidation exercise
Summary
4. Delivering a Reprimand
Meet Trevor
The DESC model
Describe the situation
Express the impact
State what you want to change
Communicate the consequences
Exercise – Could you have dealt better with a past reprimand?
Summary
5. Giving Feedback to Colleagues and Managers
Meet Simon
Deflecting negative behaviors
Techniques for sensitive discussions
Preframing the event
Framing the conversation
Softening frames
Mismatch frames
Alternative frames
Disagreeing with someone without them noticing
Sharing a feeling
Sharing my feelings with Simon
Quiz: Chapters 1 to 5
Summary
6. Integrating Your New Skills
Improving your delivery
A four-step plan to achieve just about anything
How to balance feedback with encouragement
Action plan
Summary
A. Appendix
Chapter 1 – "Where are you now?" answers
Chapter 3 – Consolidation exercise answers
Chapter 5 – Chapters 1 to 5 quiz answers
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Chapter 3 – Consolidation exercise answers
Appendix A. Appendix
Chapter 1 – "Where are you now?" answers
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