Specific Problems and Solutions

AS WE HAVE SEEN, employee behavioral issues tend to fall into either of two categories: the process-amenable problem and the serious offense. The four-step disciplinary process is the best method for problems traced to a gap in execution; the training process is the best for problems caused by a gap in comprehension. The former (which have been our main focus in this book) include absenteeism, tardiness, poor performance, and minor work-rule violations. Suspension, formal investigation and, possibly, immediate termination form the course of action for serious offenses. They include fighting, theft, drug use, and forms of harassment.

In this chapter, we will focus on guidelines for managing two process-amenable problems, absenteeism and tardiness, and two serious offenses, fighting and harassment. We will also take a look at preventing problems by putting people first.

Remember: use the following guidelines, and any others in this guidebook, in conjunction with your company’s policy and procedure for such issues.