Chapter 19. IMPROVING LEADERSHIP EFFECTIVENESS THROUGH PERSONAL NETWORK ANALYSIS AND DEVELOPMENT

Rob Cross

Even though leaders increasingly realize that they must attend to the informal connections by which much work gets done, most have never systematically analyzed the networks and assessed collaboration in their own organizations. In fact, most leaders have only a vague idea of the networks around them and often don't consider the possibility of trying to manage them to boost their organizations' performance. Leadership development programs are perfect opportunities to introduce the network perspective, which leaders at all levels will need to understand to be effective in guiding groups of employees and managing their own careers.