- Cover image
- Title page
- Table of Contents
- Endorsement
- Copyright
- Dedication
- Preface
- Goals for this book
- Usability is still important
- But user experience is more than usability
- A practical approach
- Order of the material
- Our audience
- Increasing maturity of the discipline and audience
- What we do not cover
- About the exercises
- Projects
- Origins of the book
- Arousing the design “stickler” in you
- Further information on our website
- About the authors
- Acknowledgments
- Guiding Principles for the UX Practitioner
- Chapter 2. The Wheel: A Lifecycle Template
- Chapter 4. Contextual Analysis: Consolidating and Interpreting Work Activity Data
- Chapter 5. Extracting Interaction Design Requirements
- Chapter 6. Constructing Design-Informing Models
- Objectives
- 6.1 Introduction
- 6.2 Design-informing models: second span of the bridge
- 6.3 Some general “how to” suggestions
- 6.4 A New example domain: slideshow presentations
- 6.5 User models
- 6.6 Usage models
- 6.7 Work environment models
- 6.8 Barrier summaries
- 6.9 Model consolidation
- 6.10 Protecting your sources
- 6.11 Abridged methods for design-informing models extraction
- 6.12 Roots of essential use cases in software use cases
- Chapter 8. Mental Models and Conceptual Design
- Chapter 9. Design Production
- Objectives
- 9.1 Introduction
- 9.2 Macro view of lifecycle iterations for design
- 9.3 Intermediate design
- 9.4 Detailed design
- 9.5 Wireframes
- 9.6 Maintain a custom style guide
- 9.7 Interaction design specifications
- 9.8 More about participatory design
- Summary of the Flow of Actitives in Chapters 3 through 9
- Chapter 10. UX Goals, Metrics, and Targets
- Objectives
- 10.1 Introduction
- 10.2 UX goals
- 10.3 UX target tables
- 10.4 Work roles, user classes, and ux goals
- 10.5 UX measures
- 10.6 Measuring instruments
- 10.7 UX metrics
- 10.8 Baseline level
- 10.9 Target level
- 10.10 Setting levels
- 10.11 Observed results
- 10.12 Practical tips and cautions for creating ux targets
- 10.13 How UX targets help manage the user experience engineering process
- 10.14 An abridged approach to UX goals, metrics, and targets
- Chapter 11. Prototyping
- Objectives
- 11.1 Introduction
- 11.2 Depth and breadth of a prototype
- 11.3 Fidelity of prototypes
- 11.4 Interactivity of prototypes
- 11.5 Choosing the right breadth, depth, level of fidelity, and amount of interactivity
- 11.6 Paper prototypes
- 11.7 Advantages of and cautions about using prototypes
- 11.8 Prototypes in transition to the product
- 11.9 Software tools for prototyping
- Chapter 12. UX Evaluation Introduction
- Chapter 14. Rigorous Empirical Evaluation: Preparation
- Objectives
- 14.1 Introduction
- 14.2 Plan for rigorous empirical UX evaluation
- 14.3 Team roles for rigorous evaluation
- 14.4 Prepare an effective range of tasks
- 14.5 Select and adapt evaluation method and data collection techniques
- 14.6 Select participants
- 14.7 Recruit participants
- 14.8 Prepare for participants
- 14.9 Do final pilot testing: fix your wobbly wheels
- 14.10 More about determining the right number of participants
- Chapter 15. Rigorous Empirical Evaluation: Running the Session
- Objectives
- 15.1 Introduction
- 15.2 Preliminaries with participants
- 15.3 Protocol issues
- 15.4 Generating and collecting quantitative UX data
- 15.5 Generating and collecting qualitative UX data
- 15.6 Generating and collecting emotional impact data
- 15.7 Generating and collecting phenomenological evaluation data
- 15.8 Wrapping up an evaluation session
- 15.9 The humaine project
- Chapter 17. Evaluation Reporting
- Chapter 18. Wrapping up UX Evaluation
- Chapter 19. UX Methods for Agile Development
- Chapter 20. Affordances Demystified
- Chapter 21. The Interaction Cycle and the User Action Framework
- Chapter 22. UX Design Guidelines
- Chapter 23. Connections with Software Engineering
- Chapter 24. Making It Work in the Real World
- References
- Exercises
- Introduction to exercises
- Chapter 3 exercises
- Chapter 4 exercises
- Chapter 5 exercises
- Chapter 6 exercises
- Chapter 7 exercises
- Chapter 8 exercises
- Chapter 9 exercises
- Chapter 10 exercises
- Chapter 11 exercises
- Chapter 13 exercises
- Chapter 14 exercises
- Chapter 15 exercises
- Chapter 16 exercises
- Chapter 17 exercises
The UX Book
Process and Guidelines for Ensuring a Quality User Experience
Rex Hartson
Partha S. Pyla
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