Index
Absence types
direct and indirect costs of
WFM technology absence management
Absences
definition
planned
unexpected
Absenteeism
and attrition
Acceptance criteria
Access
Access assignments
Access profiles
Account information, removal of unwanted or unused
Accounting for the Costs of Computer Software Developed Or Obtained for Internal Use (SOP 98-1)
Accounting systems, approved
Accounting tools for DoD reporting
Accrual balance
Accrual code setup
Accrual driver
Accrual policy
Accruals
ACGME
A.C.T.I.V.E. principles
alignment
control
execution, engagement, and efficiency
information
timing
use of
visibility
Activities
combination of
Advanced analytics
Advancing Workplace Flexibility Policy and Practices
Agency position
Aggregate data collection
Agricultural employees, legal workweek definition
Airlines, industry specific scheduling and labor management
Alabama
meal provision
pay frequency
Alaska
meal provision
overtime in
overtime premium
Alaska Labor Code
Allocating storage
Alpha testing
Alternate tools for DoD reporting
Amendola, Karen
American Correctional Association (ACA)
Analogous comparisons
Analytic options and considerations
Analytical techniques
Analytics
about
data and integration
and measures
Analyzing totals
ANI (automated number identification)
validation
ANSI/API: RP-755
Application programming interface (API)
Applied methodology
acceptance criteria
appropriate personnel
estimated schedule and cost
goals and objectives
preproject effort
project definition
project work adjustment
Approvals
Architecture for change
Archive
Ariely, D.
Arizona, overtime premium
Assignment fraud and errors
Association
Attendance policy
benefit time
change controls
consequences
documentation
necessary elements
no call/no show
processes
Attendance tracking
Attestation
Attrition and absenteeism
Audit
Audit and controls
Audit formats
Audit trails
Auditing, effective
Australia
Australian National Employment Standards (NES)
Automated notification
Automated number identification (ANI)
Automated workflow, definition
Automated workflow and employee self-service
about
benefits of
functionality of
planning considerations
Automated/unattended operation
command file
internal app scheduler
operating system event scheduler
utilities
Automatic scheduling software
Automation
vs. hand key of data
Availability
and usability
Backup
Bagley, Andrew
Balanced scorecard
Ballpark ROI
Bar-code scanners
Benchmarking
definition
Benchmarking and baselining data
benchmarking
drivers of strong benchmark data
efficiency and effectiveness
good comparative peer group
metrics
Beta testing
Billing systems
Biometric inputs
Biometrics
data integrity
sanitation and cleaning
security and privacy
space and placement
Biometrics features and functionality
benefits
challenges
pitfalls
Boudreau. J.
Bread crumb tracking
Breaks
Buddy punching
Budget constraint
Building blocks
change management and communications
end-user readiness and engagement
leadership alignment and governance
training
Business analysis processes
about
analysis scope
business process requirements
business risks
information documentation
information requirements
inputs to outputs
objectives
problems and opportunities
process details
processes
project assumptions
purpose
rules
stakeholders
technical specifications
Business analyst
documents of
education from
role of
vs. system analyst
testing participant
Business case
five core goals
vs. project charter
Business case development
business case creation
preliminary and final business cases
problem definition techniques
team selection for development
Business demand
Business integrity
Business need for workforce management
about
specific business problems
technology goals
Business operation analysis
Business owner
Business processes
Business requirements document (BRD)
Business volume change
Business/IT alignment
California
meal periods
meal provision
minimum daily hours
overtime in
overtime premium
pay frequency
requirements
workday/workweek definition
Call centers, industry specific scheduling and labor management
Canada
Canned profiles
Capacity
Capital
Capital items
Carryover limits
Cascio, W.
Cases
Casual/seasonal workers
Cause-effect relationships
Center for Advanced Human Resource Studies (CAHRS)
Certification training
Certifications
Certified grant rider (CGW)
Change adoption data
Change control
Change control terms for DoD reporting
Change management and communications
Change management processes
Changing the workweek
exempt employees
nonemployees or independent contractors
Chart of accounts
labor levels
organization
organizational hierarchy
Charting graphical displays
benchmarking and baseline data
dashboards
data integrity checks
line graphs
Chief privacy officer (CPO)
Churning
Cloud computing
benefits
external vs. internal hosting
hybrid cloud
private cloud
public cloud
risks
Coaches
Coefficient indicators
Collateral benefits data
College interns
Colorado
meal provision
overtime in
telework
Combination values
Comma separated values (CSV)
Commercially developed WFM systems
Commissions
Communication
Communication of task
Community service leave
Commuters
Comp time vs. overtime
Company business
Company size
Compassionate leave
Compensation and benefits
Compliance
Compressed workweek (CWW)
Configuration security
edit access
view access
Connecticut
minimum daily hours
pay frequency
Connectivity
Consecutive rest days, minimum number of
Consecutive work days
Consistent enforcement
Constrained demand
Constraints
coverage constraints
at local level
workforce constraints
workload constraints
Consultant/contractor contingent
Continual monitoring
Control tools for DoD reporting
Controlling
Controls
Coordination with other systems
Corporate culture
Correctional agency
Correlation coefficient
Cost containment vs. quality of performance
Cost of capital
Cost savings
of automated work flow
estimates
Costs
Coverage
Coverage constraints
Covered employees
Critical design review
Cross-gender supervision
Current list maintenance
Custom data
Customized employment
Cyclical schedule
Daily hours
Daily overtime
Daily overtime rules
Data
application of
copy/moving data
quality/thoroughness of
raw
sources of
uses of
Data accuracy and schedules, of automated work flow
Data analysis
Data and systems management
about
data governance
data migration management
data origination and sharing
data storage guidelines
database growth management
environmental issues
privacy and security
resource considerations for data and system management
Data audits
Data availability, factual
Data cleanup
Data collection field terminals
Data collection issues
after hours
data collection technologies
fixed location data collection
future of
mobile data collection
push and poll (data integration)
Data conversion
Data cut
Data dictionaries
Data identification and alignment
Data integration and interfaces
about
automated/unattended operation
data movement
general practices
getting data in and out
interface project flow milestones
interface timing
primary interfaces
working environments and raw data archiving
Data integrity
Data migration management
business drivers
data management pathway
data performance management
Data migration timing
Data movement
cross platform data/file transfer
data massaging
data selection
source/destination system selection
sources and destination media
Data origination and sharing
data management steps
data outsourcing and sharing
naming convention
Data Protection Act 1998
Data purging
Data security
Data security, global
Data set considerations
Data sharing
basic information
needed information
nice-to-have information
required information
Data storage guidelines
data storage definitions
storing data on retired product/system
Database
access and use
performance management
Database growth management
application performance
managing performance of WAM application
Database index
Date patterns
Day to day shift length
Days off
Days per week
Days worked each week
De minimus timekeeping
Decision and escalation process
Decision table
Decision-making processes
Definition of hours worked
on-call time
travel time
Delaware
meal provision
pay frequency
Delegation
Delete/purge
Delimited data
Demand driven activity
Demand driven labor scheduling
balanced optimization strategy
employee hours, strategy for
overoptimization and WFM technology
overoptimization downside
overoptimization monitoring for
overoptimization risks
strategy selection
Demand ratio
Demand-to-staffing ratios
Demographic data
Department, availability by
Department Contract Audit Agency (DCAA)
Department Contract Management Agency (DCMA)
Department of Defense (DoD)
Department of Labor
Department of Transportation
Depreciation period (DP)
Description
Descriptive analytics
Design
effective
of training-related activities
Design reviews
about
design workbook role
iterative process
limited
models
system mission hierarchy
types of
WAM-Pro cyclical tasks during
Design workbook
Development
Director dashboard
Disabilities and unemployment rate
Discipline violators
Discounted cash flow (DCF)
Discrete manufacturing
Discretionary bonuses
Dispatch task
Disselkamp, Lisa
Distribution of workload
Distribution options
Divisions of time
Documentation
DOT 14 CFR Part 121
DOT 14 CFR Part 392
DOT 14 CFR Part 395
DOT 49 CFR Part 192
DOT 49 CFR Part 195
Duty segregation
Earning limits
Economic buyers
Education industry
complexities of
implementation challenges
MUSH (Municipality, Universities, Schools and Hospitals)
scheduling in highly complex industries and areas
WFM systems, benefits of
workforce management business needs
Effective date considerations
Effective dates
Effectiveness studies
Efficiencies, of automated work flow
Efficiency study
Electronic data interchange (EDI)
Employee dashboard
Employee demographics
chicken or the egg
components
Employee details
Employee effectiveness
Employee hours, strategy
work hour adequacy
work hour predictability
work hour stability
Employee input
absences
availability
preferences
self-scheduling
Employee input deadline
Employee types
worker categories
worker types
Employees
background and technology familiarity
full and part-time
number needed
preferences data
survey of
End users
manipulation
readiness and engagement
satisfaction data
training audience
Energy industries
classifications of
industry specific scheduling and labor management
scheduling in highly complex industries and areas
workforce asset management in
Engaged to wait
Enterprise Resource Planning (ERP)
Environmental issues
application architecture
cloud computing
disaster recovery
highly available architecture
scalability of application
virtualization
Environments
Errors and data loss
Evening work
Event scheduler
Executive brief
Executive dashboard
Executive management, training audience
Exempt employees
public sector employees
salaried nonexempt employees
taking deductions from pay
Expectations, realistic
Expense items
Expenses
eXtensible Markup Language (XML)
External subject matter specialist
External WFM peer group demographics
Fair Labor Standards Act (FLSA)
compliance with
introduction to
overtime requirements and regular rate of pay
payments covering more than one workweek
public service agencies
timekeeping compliance and controls
Fair Work Act 2009
False acceptance rate (FAR)
False rejection rate (FRR)
Family Medical Leave Act (FMLA)
approval processes
attendance management requirements
business problems
compliance with
leave balance
leave management policy
overtime
sensitive information
Fatigue and overtime
Fatigue risk mitigation regs (RPs)
Fatigue risk mitigation systems (FRMS). See FRMS regulations/recommended practices
Federal, national and state standards
correctional facility design impacts
cross-gender supervision
national and state standards
Federal Motor Carrier Safety Administration
Federal regulation
about
changing the workweek
definition of hours worked
Fair Labor Standards Act
legal workweek definition
multiple rates of pay for hourly workers
tracking hours worked
Female correction officers
Field
File transfer protocol (FTP)
Finance
Financial perspective
Financial planning and return on investment
calculation tables
calculations and decisions
capital budgeting process
cost information assembly
cost savings estimate
expenditure and investment return expectations
financial benefits information assembly
involving appropriate persons
model to calculate investment returns
planning and identifying company goals
requirements and solution verification
ROI financial formulas and calculations
ROI for small and large companies
ROI multistep process
ROI process flow
scalability and due diligence
short and long-term outcome tracking and assessing
small business WRFM system ROI
Financing workforce asset management technology
internal loans
life insurance
line of credit vs. business loan
other external financing options
other options
renting and leasing
Small Business Association loans
Fitness for duty and fatigue risk mitigation
FRMS regulations/recommended practices
future FRMS practices
purpose, regulations and recommended practices
workforce asset management implications
Fitness-for-duty (FFD)
Fixed length data
Fixed location data collection
computer (desktop)
devices for hearing impaired
devices for visually impaired
electronic time clocks
RFID tags and near field communication
Fixed location devices
Flexibility system
Flexible manufacturing systems
Flexible work options
strengths and weaknesses of
Flexible working arrangements
Flex-time
Float pool
Florida
meal provision
pay frequency
FLSA compliance rules
Formal modeling approaches, charting graphical displays
Fraud, abuse and payroll leakage
leading practices
leakage principle
symptoms of
system vulnerabilities
FRMS regulations/recommended practices
energy
health care
transportation
FTP (file transfer protocol)
Full time position
Full time workers
Functional requirements
Functional requirements document (FRD)
Fundamentals of data analysis
analytic options
cause-effect relationships
indicators
General ledger (GL)
General practices
maintenance and scalability
modularity
portability
Geographic location
Ghost shadow employees
Gifts
Global HR
Global Positioning System (GPS)
mapping
telephony
time-stamp
tracking
use of
Global workforce management
challenges
demographics and expectations
implementation and deployment
preparations for global WFM
regulations and compliance
requirements by country
Glossary of terms
Government contracting
contracting questions concerns
Department of Defense reporting tools
Government time recording processes
Gradual return to work
Grant rules
Grant tracking
Green initiatives, of automated work flow
Group edits
Group homes
Hawaii, meal provision
Head count, and turnover rates
Health care industry
group homes
hospitals
industry specific scheduling and labor management
legal workweek definition
MUSH (Municipality, Universities, Schools and Hospitals)
nursing homes
Health insurance
Health-care industry, workforce management business needs
Help desk setup and operation
personnel model
role and benefits of
training, processes and tools
vendors and contractors
High-reliability organizations (HROs)
Hiring and identification
Hospitals
Hours
Hours worked, number and timing of
HRIS (human resources information system)
HRMS (human resources management system)
Human resource information systems (HRIS)
Human resources (HR) analytics
Hurdle rates
IBP, Inc v. Alvarez
Identification
activity breakdown
activity type
demand driver
project driver
task driver
Idle time triggers
Illinois, meal provision
Impediments
Implementation of training-related activities
Implementation release
Incentives, costs of
Indiana, meal provision
Industry specific scheduling and labor management`
airlines
professional services
service industries
Industry specific scheduling and labor management
call centers
energy
health care
manufacturing
public sector and law enforcement
retail
Industry standards
audit formats
audit management
audit reports
WAM-Pro role
Information
basic
categories of
meaningful
needed
nice-to-have
required
Infrastructure as service (IaaS)
Inherited security
Integration and interfaces
Integrity and failure example
Interactive voice recognition (IVR)
Interactive voice response (IVR)
Interface
Interface timing
blocking mechanisms
performance considerations
precedence/priority
sequence of events
Internal WFM peer group demographics
Internally developed WFM systems
Internet
Introduction and background
business need for workforce management
workforce asset management cross discipline
workforce asset management technology evolution
Investing in People: Financial Impact of Human Resource Initiatives (Cascio and Boudreau)
Iowa, meal provision
IVR (interactive voice recognition)
Jensen, Michael
Job, availability by
Job or task sequence
Job-task flexibility
Just-in-time (JIT) manufacturing
Just-in-time (JIT) scheduling
Kentucky
meal provision
overtime in
King, Mike
Knowledge transfer tax
Koen, Susan L.
Labor account transfers
Labor rate
Labor standard
Lagging indicators
Lambert, Susan
Lambert, Vicki
LAMP framework
Language customization
Leadership alignment and governance
Leading
Leading indicators
Leave balances
Leave management system
Leave of absence (LOA)
Legal and statistical issues
data usage in wage and hour cases
Fair Labor Standards Act (FLSA)
statistics
wage and hour issues
Legal workweek definition
agricultural employees
health care industry
public sector employee workweek
transportation workers
Legally defensible system and policies
future
leading policies and practices
policy publicity and ethics hotline
timekeeping system features
Level of detail of task
Leverage training
Licensing
Life insurance
Linkage analyses
Local Area Networks (LAN)
Location
Loopback
Loopback interfaces
Louisiana
meal provision
pay frequency
Magnetic stripe badge scanners
Management perspective
Manager dashboard
Managing roles with workforce asset management
business workforce analyst
collection-device administrator
internal system auditor
IT
key stakeholders
management (managers /supervisors)
managing roles
report writer
system administrators
system designers and support personnel
system owners
worker population
Mandated partners
Mandatory overtime
Manpower
Manual intervention
Manual processes
Manual scheduling software
Manufacturing, mining, and energy
workforce asset management in energy
workforce asset management in manufacturing
workforce asset management in mining
Manufacturing industry
scheduling and labor management
scheduling in highly complex industries and areas
workforce asset management in
Martinez, Kathy
Maryland, meal provision
Maslow's Hierarchy of Needs
Massachusetts
meal provision
minimum daily hours
Match threshold levels
Match up the user
Matrix WFM systems
Maximum duration of shift
Maximum weekly hours of work
Meal periods
about
automatic docking for meal periods
interrupted meals
during shift
by states
Measuring time span
Medical costs
Meetings and training pay
Metrics, meaningful
Michigan
meal provision
pay frequency
Middle incomes
Migration of configuration changes
Minicom
Minimum daily pay provision
Minimum duration of shift
Minimum rest
Minimum work hours
Mining industry
scheduling in highly complex industries and areas
workforce asset management in
Minnesota
meal provision
pay frequency
Minors
Mixing sources
MMS (multimedia messaging service)
Mobile collection devices
Mobile resource management
about
benefits of using
big picture
challenges of mobile resources
Mobile specialty hardware
Modified internal rate of return (MIRR)
Monitoring tools for DoD reporting
Motor Carrier Act of 1935
Moving averages
Mullin, Charles
Multidiscipline perspectives
Multilevel data requirements
Multiple state situations, overtime in
MUSH (Municipality, Universities, Schools and Hospitals)
Must have list
Must have requirements
Naming conventions
to keep things consistent
layout
National Council on Disability
Near field communications (NFC)
Near field technology (NFT)
Nebraska
meal provision
pay frequency
Negotiable terms
Negotiation
five T's of
negotiation table
team and consensus
terms and tokens
time table
training and preparation
Net present value (NPV)
Nevada
meal provision
overtime in
overtime premium
New Hampshire
electronic timekeeping
meal provision
minimum daily hours
New Jersey
meal provision
minimum daily hours
New York
meal provision
minimum daily hours
pay frequency
Next start times
Nice-to-have requirements
No Boundaries: How to Use Time and Labor Management Technology to Win the Race for Profits and Productivity (Disselkamp)
No call/no show
Noncash payments
Non-discretional/promotional bonuses
Nonexempt employees, overtime
Nonproductive shifts
Nonrecurrent schedule
Nonworking hours
North Carolina
meal periods
meal provision
pay frequency
North Dakota, meal provision
NRC: 10 CFR Part 26
Nuclear Effect
Nursing homes
Observational data
Office of Disability Employment Policy (ODEP)
Off-promises time reporting
Off-site fraud
Ohio, meal provision
Oklahoma, meal provision
On-call
On-call pay
One-to-many relationship
Online scheduling
Open approvals
Operational intelligence
Operational perspective
Operational targets
Operator training
Optimization indicator
Optimized scheduling software
Oregon
meal periods
meal provision
overtime in
Organization
size and scope of
Organization indicator
Organization without integrity
Organizational change
about
business case development
financial planning and return on investment
financing workforce asset management technology
negotiation
Organizational framework
Organizational mapping
Organizational maturity
steps to
Organizational needs
Organizational readiness
building blocks for
engagement effects
Organizational support data
Organizational/administrative systems
comprehensive and iterative training
documented policy decisions
policies and procedures
Organizing
OSHA Process Safety Management Standard (29 CFR 1910.119)
Ostroff, Elaine
Outcome studies
Out-of-scope problems
Overoptimization
indicators for
monitoring for
pressure for
route to
scheduling
Overtime
vs. comp time
and fatigue
Overtime exemption
Overtime management
impact of overtime
managing and fixing overtime problems
metrics and guidelines
overtime causes
overtime reduction strategies
regular or end-of-shift occurrences
scheduling methodologies
Overtime premium payment
Overtime rule
Overtime system, redesign of
Paid sick leave plan
Paid time off (PTO)
Parallel test model
Parallel testing, types of
Parental leave
Part time position
Part time workers
Partial shift absences
Part-year work
Patient Protection and Affordable Care Act
Pattern or rotation hours
Pay
accuracy
availability by
calculation with weighted averages
in lieu of benefit workers
Pay date
Pay frequency
pros/con mix
by states
Pay pyramiding
Pay rule configuration
Pay week
Payback period (PBP)
Payroll
Payroll leakage
Payroll records
PDAs (personal digital assistants)
Pennsylvania
meal provision
pay frequency
Per diem workers
Performance indicators, data creation inside WFM systems
Performance monitoring plan
active monitoring
Performance objectives
Personal Information Protection and Electronic Documents Act (PIPEDA)
Personal In-Home Care (PIHC)
Personal In-Home Care (PIHC) analysis
Personal/caregivers leave
Personally identifiable information (PII)
Personnel, selected
Pfeffer, Jeffrey
Pilot test
Pilot/parallel test, scoping and executing
Planned absences
Planning
Platforms as service (PaaS)
Point of sale (POS)
Points of control
Policy
compliance with
exceptions to
vs. practice conflicts
rationale for
written
Polling technology
Poor documentation
Portal-to Portal Act of 1947
Position
Positive deviance
Posted schedule vs. work schedule
Posting notice
Posting temporary wages
Posting transfers
Predetermined motion times systems (PMTS)
Predictability
Preliminary and final business cases
formal business case
preliminary executive brief
Premium pay
Preparations for workforce analytics
Preprocessing conversations/messaging
Presence constraint
Primary interfaces
balance imports
employee demographics
labor data import
other interfaces
payroll export
schedule imports
Prime rate
Prison Rape Elimination Act (PREA)
Privacy Act of 1974
Privacy and security
about
governance
legal responsibility
protection requirements
workforce security
Privacy breach
Probationary period
Problem definition techniques
feasibility studies
requirement analysis
system study/ summary analysis
Problem statement
Problems and issues log
Process
Process conformity
Process manufacturing
Product databases
Product manager
Production scheduling and control
Productivity
Productivity Management.: Keane's Project Management Approach for Systems Development (Keane)
Professional families
Professional services, industry specific scheduling and labor management`
Professional wives
Profile assignments
Profit sharing
Programming language
Progressive elaboration
Project charter
benefits of
components
definition
how and when to use
Project implementation and support
Project leader
Project management for WAM implementation
about
applied methodology
project definition
project management
project manager
time, costs and quality balance
Project management office (PMO)
Project manager
functions
roles
Project sponsor
Project steering committee
Project work adjustment
Projects-driven activity
Proximity technology
Pruning
Public holidays
Public safety agencies
Federal, national and state standards
funding issues
law enforcement and correction agencies
operational requirements
shift length debate
Public sector, legal workweek definition
Public sector and law enforcement, industry specific scheduling and labor management
Public sector employee workweek, definitions
Public service agencies
rotational schedule
scheduling in highly complex industries and areas
Publications and market research firms
Puerto Rico, overtime premium
Punch origin analysis
Purging
Push payments
Push technology
Qualifications
Qualifications and skills
Quality
Quality assurance
Quality assurance process
analysis phase of project
development phase of testing
implementation phase of project
testing and quality assurance outcomes
Quality of performance vs. cost containment
Quantification
forecasting
labor standards
task management
Quantification task
Quartile metrics
Random error
Randomized controlled trials (RCT)
Real demand
Reasonable relationship
Reconciliation
Record
Recurrence task
Recurrent positions
Redo cycle
Reduced hours and job sharing
Redundancy pay
Regression analysis
Regulations
Release testing
Release to operations, testing and quality assurance
Remote workers
Report generation and distribution
Report preparation exports
Reporting and analytics
Reporting pay
Reporting structures and business systems integration
chart of accounts
general ledger and business system alignment
Reporting time pay
Reprogramming people and technology
Request for information (RFI)
Request for proposal (RFP)
aspects to
Request for quote (RFQ)
Requirements, quantifiable
Requirements analysis document
Requirements changes or additions, updates for
Requirements definition
Requirements determination process
Requirements document
Requirements gathering and analysis
about
business analysis processes
business analyst
key points
systems analyst
Resource considerations for data and system management
cost considerations
roles and skill sets
staffing support models
training
Resource constraint
Rest periods
Restaurant industry, workforce management business needs
Restore
Retail industry
industry specific scheduling and labor management
workforce management business needs
Retention guidelines
Retired systems
data extraction
maintenance
Retro transactions
Return on investment (ROI)
about
analysis
assessment
from automated integration
ballpark
in business case
calculation of
and device functionality
expected
financial planning
financial representative
importance of
influences on
intangible nature of
limitations to
model for
in public sector
for small vs. large companies
target for
and technology
unrealized
Reverse parallel testing
Rhode Island
meal provision
minimum daily hours
Role-based training
Roles
decisional
informational
interpersonal
Roles and responsibilities
Rotational schedule
Rounding rules
Rule-breakers
Rules and constraints
coverage constraints
workforce constraints
workload constraints
Safety and security
Salaried nonexempt employees
fixed workweek
fluctuating workweek
weekly salary basis
Salary Basis Test
Sarbanes-Oxley Act of 2002
SBA 7(a) loans
SBA 504 loans
Scalability
Schedule
definition
goals of
key elements of
Schedule and cost estimate
Schedule effectiveness
Schedule imports
about
productive and nonproductive time
returning hours
Schedule optimization
adjustments to
Schedule optimization locally
about
flexibility and schedule optimization
flexibility schedule option
Schedule selection
Schedule time span
Scheduled absences
Schedules
advance notice of
different
fairness of
formal system for handing change
predictability
rigid/unpredictable
stability of
unpredictable work
Scheduling
assessment of
block/core/cyclical/master/rotating
budget and requirements
with core staff
incentives vs. disincentives
mismanagement symptoms
online
smart
stability
work challenges from
Scheduling, attendance, and leave
absence types
attendance policy in timekeeping and scheduling
employee types
human resources attendance policy fundamentals
leave management policy
Scheduling and labor management
about
industry specifics
rules and constraints
scheduling drivers and design
scheduling process
scheduling software
workforce
workload
Scheduling as compensation and retention tool
pay pyramiding
turnover mitigation
Scheduling in highly complex industries and areas
about
education
manufacturing, mining, and energy
overtime management
public service agencies
Scheduling models for the workforce
about
demand driven labor scheduling
schedule optimization locally
scheduling as compensation and retention tool
workforce flexibility and complex situations
work-life fit
Scheduling practices
Scheduling process
context decisions
employee input
schedule maintenance
work assignment
workload breakdown
Scheduling systems
School security
Scripts
Seasonal position
Secure data
Secure file transfer protocol (SFTP)
Security
Security profiles
Selection criteria, prioritizing
Selection workbook
Self-funding projects
Self-scheduling
Sensitive data
Sensitivities and personal issues
Sequence of events
new installations
upgrades
Serial quitting
Service industries, industry specific scheduling and labor management
Service level agreement (SLA)
Service message block (SMB)
Service Organizations Control
Service Organizations Control Reports
Service provided WFM systems
Seyfarth Shaw Annual Workplace Class Action Litigation Report
SFTP (secure file transfer protocol)
Shift, availability by
Shift differential
Shift duration
availability by
decision about
Shift hours
Shift length, day to day
Shift merger
Shift sequence
Shift swapping
Shift work, and effect on timekeeping
Shifts per day
Shifts per week
Showup pay
Simple mail transport protocol (SMTP)
Single source of truth
Sleep shifts
Sleeping time
Small Business Association (SBA)
Small Business Association (SBA) loans
Smart card
Smart fence (geo-fence) technology
Smart phone technologies
biometric capabilities
GPS
RFID tags and near field communication
Smart scheduling
Smart scheduling practices
SMB (service message block)
Smith, Roger
SMTP (simple mail transport protocol)
SOC1 format
SOC2 format
Software as service (SaaS)
Solis, Hilda
SOP 98-1 Accounting for the Costs of Computer Software Developed Or Obtained for Internal Use
Sources and destination media
ASCI/Unicode
database
terminology
South Carolina, pay frequency
SOX compliance
Special payments
Special situation policies
Specific business problems
benefits and compensation administration
compliance vs. productivity
cost of labor control
culture
data vs. meaningful metrics and analytics
payroll labor report and process of streamlining labor
risk and volatility mitigation
workforce engagement and alignment
Specification
Speed and idle time triggers
Speed triggers
Split shifts
SSAE16 (Statement on Standards for Attestation Engagements NO 16)
Stability
vs. instability
of schedules
Staff-efficient facilities
Staffing need projections
Staffing rates
Staffing support models
centralized help desk
shared services
super user
Staffing/talent management
Staging tables
Standards, metrics, and expected results
State regulation
about
exempt punching
hours worked definition
meal periods
overtime definition
rest periods
salaried nonexempt employees
state wage and hour guidelines
tracking hours worked
wage orders by state
wage payment frequency
workweek and workday definition
States. See also Federal, national and state standards; specific states
meal period requirements by state
state wage and hour guidelines
wage orders by state
Status change
Staying within hours period
Structured Query Language (SQL)
Students
Subphases
Substitute teachers
Supervisors, training audience
Support structure
Support table creation (DB tables)
Sustaining and training
about
system capability management
workforce management technology training
Sutton, R. I.
Swap shifts
System capability management
end-user adoption
sustained usability challenges
system usability tracking
System construction subphase
communication with stakeholders
data conversion or setup
documentation
engage people
equipment setup and preparation
implementation checklist development
project review
schedule, stakeholder verification of
systems user guide
technical guide
test program
training and testing data
training environment
training materials
WFM software installation
System of record
System passwords
System study
Systematic error
Systems
exception accommodation through interface process
as master and commander
needed for import/export
Systems delivery subphase
system turn-on and release
user access requests
WFM reporting and analytics validation
Tables vs. views
Tablet computers
Tag teams
Taking limits
Talent analysis
Task-driven activity
Tasks
estimate of
evaluation of
Taxable wages in Canada for international employees
Teachers
substitute
Team
Team development
Technical buyers
Technical support
Technologies and infrastructure
internal systems/application security
IT staffing
mobile/remote devices
perimeter security
Technology
and automation
types used
Telephony (via landline)
Telework
Telework rules
Temporary and agency workers
Temporary position
Tennessee, meal periods
Termination notice
Testing
approvals
commercially developed software
preparation
release
Testing and quality assurance
about
participant selection
quality assurance process
quality assurance terminology
before release to operations
strategy and preparations for
testing types
tools used for
understanding
WFM testing systems types
Testing cycles
Testing outcomes
Testing process
movement through
start of
Testing scripts
Testing strategies and programs
Testing types
integration testing
regression testing
system and stress testing
unit acceptance testing
unit testing
Tests
benefits of
items to plan for
Textphones
Text/SMS messages
The Impact of Shift Length in Policing on Performance, Health, Quality of Life, Sleep, Fatigue, and Extra Duty Employment
Thermographics
Time
Time, cost, and quality balance
Time, cost, and quality constraint
Time and labor management activities
Time calculations
Time lag between submission approach/approvals
Time motions
Time off requests
Time record views
Time recording, system-approved tools for
Time worked
Timecard approval
Timecard edits
Timecard functionality
advanced timecard functionality
pay rules
time record views
timecard edits and entries
timecard functionality beyond straight timekeeping
timecard reports
Timekeeping
about
Timekeeping compliance and controls
fraud, abuse and payroll leakage
industry standards
legal and statistical issues
legally defensible system and policies
managing roles with workforce asset management
record-keeping regulations
reporting structures and business systems integration
timekeeping security and control configuration
Timekeeping security and control configuration
automatic time out
badge information
change control
configuration security
flexible controls
personally identifiable information
single sign-on
user passwords
Timekeeping system features
recording meal breaks
recordkeeping
rounding
verification and payment
Timeliness (real time) of automated work flow
Time-off balance
Timing and schedule estimates
Tokens
Tracking hours worked
compensatory time (comp time) off
de minimus timekeeping
exchanging shifts and making up time
meals and rest periods
Tracking of task
Tracking task
Training
Training and development
Training and preparation
Training-related activities
analysis of
design of
implementation of
Translation tables
Translations
Transportation industry
legal workweek definition
rotational schedule
Travel pay
Travel time
function use by schools
home to work (normal commute)
home to work (special one-day assignments)
sleep time
travel away from home community
travel in a day's work
uniforms and protective gear
volunteering hours
waiting time
Trend analysis
Triple constraint
True value
Trust Services
TTY/TDD (telephone to telephone typewriter)
Turnover rates
and head count
Unemployment rate, disabilities
Union and nonunion employees
Union rules
Unit staffing budgets and defined schedule requirements
Unit testers/programmers
Universal design strategies
Universal strategy (design)
Unpaid leave
Unplanned absences
Unscheduled absences
Updates for requirements changes or additions
Upgrade process
User buyers
User levels
User login behavior
User passwords
Users not logging in
Utah, meal provision
Utilities
Values
combination
unique
Vanderheiden, Gregg
Variables
Vendor and system selection
about
assessment, evaluation, and scoring
contract sign-off
negotiations
startup and implementation
vendor and WRN systems list
vendor selection lessons
vendor selection process
Vendor calculators
Vendor demos
Vendor involvement
Vendor materials
Vendor selection process
requirements analysis
requirements documentation
review of
solicitation release to public
vendor identification
Vendors, discussions with
Views, stored procedures
Virginia, meal provision
Volunteering of hours
Volunteers
Wage and Hour Division
Wage payment frequency
changing payroll frequencies
lag time
Waiting to be engaged
WAM professional associations
WAM systems, effectiveness and design of
War room
Washington, meal provision
Weekday, availability by
Weekend work
Weekly hours
Weisburg, David
West Virginia, meal provision
WFM analysts/WAM-Pro, training audience
WFM needs
WFM system, alerts and triggers
WFM systems, types of
WFM systems, impacts on
about
benchmarking and baselining data
organizational readiness
workforce management maturity curve
workplace integrity relevance in system operability
WFM systems-related problems, definition
WFM tools
WFW resources and related topics
“Why Business Don't Experiment” (Ariely)
Wide Area Networks (MAN)
Williams, Joan C.
Wisconsin, meal provision
Wish-to-have requirements
Women's Bureau (WB)
Women's correction facilities
Word of mouth
Work breakdown structure
Work contribution
Work hours
adequate, stable, and predictable
amount of
unpredictability of
Work intensification
Work rule transfers
Work span of shift
Worker populations
missing middle
the poor
professionals
Workforce
defining positions
personal profile
position types
Workforce analytics
about
definition
formal modeling approaches
fundamentals of data analysis
performance indicators
preparations for
Workforce and technology training curriculum
employee WFM system training
manager WFM system training
Workforce application
acceptance
production
test systems
Workforce asset management
about
definition
help desk setup and operation
implementation elements
implementation pitfalls
system construction subphase
systems delivery subphase
Workforce Asset Management Book of Knowledge (WAMBOK)
Workforce asset management cross
applications
cross-disciplines
value creation
Workforce asset management principles
about
A.C.T.I.V.E. principles
Workforce Asset Management Professionals (WAM-Pros)
Workforce asset management technology evolution
about
careers and certification
innovation and understanding
rethinking
roles of asset management professionals
timekeeping system evolution
Workforce constraints
rest
rules and constraints
work sequences
work spans
Workforce database
acceptance
production
text
Workforce development system
Workforce Educational Organization (WEO)
Workforce management business needs, by industry
education industry
fitness for duty and fatigue risk mitigation
global workforce management
government contracting
health-care pay practices
retail and restaurant industry
Workforce management devices and functionality
about
accrual rules
automated workflow and employee self-service
biometrics features and functionality
data collection issues
mobile resource management
timecard functionality
Workforce management maturity curve
evaluating maturity
how to reach organization maturity
Workforce management office (WMO)
certified professionals in
five stages of
model of
staffing model example
as standoff business unit
Workforce management office(r) (WMO)
Workforce management systems
Workforce management technology training
delivery methods and materials
maintenance
tools for designing training
training audiences
training planning. design and delivery tasks
workforce and technology training curriculum
Workforce scheduling system
Workforce size
Workforce tools for DoD reporting
Working environments and raw data archiving
backing up interfaces and support files
defining source/output archive requirements
Working locations
Work-life balance
just-in-time (JIT) scheduling
other practices and work-life fit
workforce flexibility
Work-life balance and employee well-being
Work-life fit
worker populations
work-life balance
Workload
definition
identification
lowest and longest span of
by number of shifts
organization
peak identification
quantification
Workload constraints
Workplace flex
Workplace integrity relevance in system operability
about
integrity and the WAM-Pro
integrity failure and appropriate handling
negative outcomes of culture operating without integrity
workforce culture, integrity and workability
Workweek
definition
Workweek changing
exempt employees
nonemployees or independent contractors
World-family conflict
Would-like list