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by William Lundin, Michael Singer Dobson, Kathleen Lundin
Working with Difficult People, 2nd Edition
Cover Page
Title Page
Copyright Page
Contents
Introduction
Chapter 1 - How Difficult are You?
Chapter 2 - Stop, Look, and Listen
Chapter 3 - Maximizing your Power
Chapter 4 - It's not (Always) Personal—It's (Often) Business
Chapter 5 - Planning your Strategy
Chapter 6 - Working with Difficult Superiors
Chapter 7 - Working with Difficult Subordinates
Chapter 8 - Corporate Culture and Difficult People
Chapter 9 - Mean and Angry
Chapter 10 - Suspicious
Chapter 11 - Pessimistic
Chapter 12 - Cynical
Chapter 13 - Shy and Quiet
Chapter 14 - Narcissistic
Chapter 15 - Extremely Competitive
Chapter 16 - Overcontrolling
Chapter 17 - Overly Flattering
Chapter 18 - Lessons: Handling All Kinds of Difficult People
Index
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