Cover image for Working with Difficult People, 2nd Edition

Working with Difficult People, 2nd Edition

Author William Lundin , Michael Singer Dobson , Kathleen Lundin
Release Date: 2008/09/01
ISBN: 9780814410356
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Book Description

Extensively updated, a must-have guide to handling the most challenging coworkers.

Table of Contents

  1. Cover Page
  2. Title Page
  3. Copyright Page
  4. Contents
  5. Introduction
  6. Chapter 1 - How Difficult are You?
  7. Chapter 2 - Stop, Look, and Listen
  8. Chapter 3 - Maximizing your Power
  9. Chapter 4 - It's not (Always) Personal—It's (Often) Business
  10. Chapter 5 - Planning your Strategy
  11. Chapter 6 - Working with Difficult Superiors
  12. Chapter 7 - Working with Difficult Subordinates
  13. Chapter 8 - Corporate Culture and Difficult People
  14. Chapter 9 - Mean and Angry
  15. Chapter 10 - Suspicious
  16. Chapter 11 - Pessimistic
  17. Chapter 12 - Cynical
  18. Chapter 13 - Shy and Quiet
  19. Chapter 14 - Narcissistic
  20. Chapter 15 - Extremely Competitive
  21. Chapter 16 - Overcontrolling
  22. Chapter 17 - Overly Flattering
  23. Chapter 18 - Lessons: Handling All Kinds of Difficult People
  24. Index
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