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Using Consulting Systems—Business Skills
Author Laura M. Francis , Thomas Reed
Using Consulting Systems describes how to initiate and develop relationships with prospective clients. The organizational systems model is an analytical tool that helps consultants gain a holistic view of issues and problems. Problem-solving tools simplify developin....
Release Date 2003/05 -
Training As a Business Partner—Business Skills
Author Dave McFeely , Ph.D. , Eric Davis
Becoming a business partner with an organization is quickly becoming the norm rather than the exception for workplace learning and performance professionals. But where do you begin to build the credibility and expertise to truly participate at the partner level in a....
Release Date 2003/07 -
Ethics for Trainers—Workplace Issue
Author Jennie Johnson
The news is full of stories about ethical lapses. Almost daily you read about organizations where people fail to behave ethically and the consequences of that failure: bad press, loss of market value, lawsuits, jail time, and even bankruptcy. But fostering ethics in....
Release Date 2005/05 -
Managing Difficult Participants—Training Basics
Author Tora Estep
Ever walked away from a training session frustrated, tired, and angry because large portions of the session were spent trying to deal with a participant who didnt want to participate and was keen to let you know how much he or she didnt want to participate? Have you....
Release Date 2004/08 -
How to Create a Good Learning Environment—Training Basics
Author Cat Sharpe
Why does even the most expertly designed and deployed training sometimes fail to produce the desired results? Could a poor learning environment be the answer? This issue presents a comprehensive discussion of why and how adults learn. It discusses various instructio....
Release Date 1997/05 -
Training and Learning Styles—Training Basics
Author Susan Russell
Some learners get it while others do not -- a fact of life for the professional trainer. This Infoline offers tips and tools to close the common learning gap. By exploring examples of typical training styles, along with their strengths and weaknesses, you will be ab....
Release Date 2005/08 -
How to Conduct a Cost-Benefit Analysis
Author Cat Sharpe
This issue provides a detailed approach to calculating a cost-benefit analysis. It includes a four-step model to calculate costs: personnel, material, delivery, and total expenditures. It also presents practice case studies to explain the process.
Release Date 1997/05 -
Succession Planning—Career Development
Author Marilyn Buckner , Ph.D. , Lynn Slavenski
Succession planning is often the orphan child in organization, ignored or perhaps mentioned but certainly not cared for and nurtured. This issue outlines the five components of a succession planning process: replacement planning, human resource audit, high-potential....
Release Date 1998/05 -
Strategic Needs Analysis—Instructional Systems Development
Author Sally Sparhawk
This issue discusses the six steps involved in defining a client's training needs in relation to the organization's overall business goals. Offers techniques to use at each point in the analysis process plus sample questions used for collecting data.
Release Date 1999/04 -
Basics of Career Systems Development—Career Development
Author B.J. Chakiris , Ed.D. , Steven K. Merman , Ph.D.
Creating a workforce development system that encourages and supports employee talents and motivation is difficult work without a systematic approach. This Infoline will show you how to accomplish this goal using a six-step process for creating and implementing a car....
Release Date 2002/07 -
Conducting a Mini Needs Assessment—Instructional Systems Development
Author Kavita Gupta Consultant
This issue defines a mini needs assessment as a process for identifying problems and solutions in a condensed period of time. It outlines a process model and guidelines for implementing the model and offers a mini need assessment stakeholders interview guide and sam....
Release Date 1995/06 -
From Training to Performance Consulting
Author Madelyn Callahan
Reinventing your training department into a performance consulting department requires a roadmap. This Infoline is your quick and dirty guide. Not only does the issue give you the basics of performance consulting, but it provides detailed descriptions of the respons....
Release Date 1997/02 -
On-the-Job Training—Managing the Training Function
Author Charles I. Levine , Ph.D.
Most training, whether intentional or not, is on the job training. But how do you use the power of this ancient form of training to enhance performance? This Infoline covers the essentials of on-the-job training (OJT) with ideas for using both structured and unstruc....
Release Date 1997/08 -
The Role of the Performance Intervention Specialist—Performance
Author Madelyn R. Callahan
This is the second in a series of four Info-lines looking at the roles involved in the Human Performance Improvement Process. This issue describes the six competencies of the intervention specialist, the types of performance interventions and how to design and devel....
Release Date 1997/12 -
Knowledge Management—Organizational Development
Author Amy Newman
Capturing and using all the knowledge and expertise in an organization is the ultimate goal for performance professionals. This Infoline offers a great starting point for your journey by defining knowledge management and posing key questions to help you identify the....
Release Date 1999/03 -
Training Telecommuters—Training Technology
Author George M. Piskurich , Ph.D.
This Info-line presents four phases associated with telecommuting training: 1) orientation; 2) telecommuter training; 3) supervisor training; and 4) training supervisors to manage the non-telecommuter staffs. Inside you'll find a sample telecommuter contract, a sam....
Release Date 1999/05 -
Best Practices: Achieving Goals
Author Kathleen Schienle
Aiming high is essential to success. But by following through and completing what you've set out to do, you can truly outperform your competitors. Achieving Goals, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Set smart a....
Release Date 2009/10 -
Best Practices: Evaluating Performance
Author Barry Silverstein
Successful management relies on identifying and promoting high-performing employees—and targeting underperformers for serious improvement. Evaluating Performance, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:Monitor day-....
Release Date 2009/10 -
Best Practices: Managing People
Author Barry Silverstein
In today's hypercompetitive business climate, managers who help employees achieve their individual potential stand to get—and stay—ahead. Managing People, a comprehensive and essential resource for any manager on the run, ....
Release Date 2009/10 -
Best Practices: Motivating Employees
Author Barry Silverstein
In today's high-pressure workplace, motivating all employees to consistently contribute their best can mean the difference between success and failure. Motivating Employees, a comprehensive and essential resource for any manager on the run, shows you how.Learn to:....
Release Date 2009/10 -
Author Hans Peter Brondmo
In the age of the Internet, how do you keep your customers coming back--again and again--when your competitors are always just one click away? How do you turn casual, anonymous surfers into profitable, "engaged" customers?The answers to these questions can be found ....
Release Date 2009/10 -
Author J. Walker Smith , Ann Clurman
Generation Ageless—an authoritative and eye-opening look at the past, present, and future of Baby BoomersThink Baby Boomers are all alike? Think again. This dynamic generation is nearing the traditional age of retirement, but is in no mood to slow down. Learn how to....
Release Date 2009/10 -
Author Jim Thomas
Discover the PowerOf Better NegotiatingNegotiation is one skill everyone needs in order to get more of what they want -- to sell more, to keep costs down, to manage better, to strengthen relationships -- to win! Thomas shows you exactly how the best negotiators reac....
Release Date 2009/10 -
You Can't Win a Fight with Your Client
Author Tom Markert
"In this follow-up to You Can't Win a Fight with Your Boss, Tom Markert returns to provide clever, timeless advice on how to offer exceptional service. The most important rule? You can't win a fight with your client!"As American companies large and small have shif....
Release Date 2009/10 -
Author Peter F. Drucker
Revered management thinker Peter F. Drucker is our trusted guide in this thoughtful, day-by-day companion that offers his penetrating and practical wisdom. Amid the multiple pressures of our daily work lives, The Daily Drucker provides the inspiration and advice to ....
Release Date 2009/10 -
Author Michael J. Silverstein , Kate Sayre
Haven't women gotten everything they want? Economic power? Social influence? Business clout?Yes, but it turns out that these fantastic gains have come at a heavy price, as consumer goods experts Michael J. Silverstein and Kate Sayre discovered in an unprecedented s....
Release Date 2009/09 -
Author Douglas E. Schoen , Michael J. Berland
In the most challenging economy of our lifetime, where should you turn for guidance?To the stories of those who have made it—the leaders who battled adversity, forged their own paths,and succeeded . . . because they knew what made th....
Release Date 2009/06 -
Author Toni Sciarra Poynter , Joe Navarro
International bestselling author and behavior expert Joe Navarro helps you successfully navigate the business world by understanding what your boss and coworkers are really thinking.Why is it that some people have all the elements of success—education, skills, inte....
Release Date 2010/02