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Executable Specifications with Scrum: A Practical Guide to Agile Requirements Discovery
Author Mario Cardinal
Most books about specifications still assume that requirements can be known up front and won’t change much during your project. In today’s “real world,” however, you must specify and build software in the face of high and continuing uncertainty. Scrum and other agil....
Release Date 2013/07 -
Experience Design: A Framework for Integrating Brand, Experience, and Value
Author Kevin Farnham , Patrick Newbery
Bridge the gap between business and design to improve the customer experienceBusinesses thrive when they can engage customers. And, while many companies understand that design is a powerful tool for engagement, they do not have the vocabulary, tools, and processes t....
Release Date 2013/08 -
Experience Explorer Facilitator's Guide
Author N. Anand Chandrasekar , Meena Wilson
Experience Explorer gives leaders a powerful and efficient tool for discovering what they have learned about effective leadership and what they still need to learn. When leaders explore and talk about their past experiences, they can better plan future learning expe....
Release Date 2014/10 -
Experiential Learning: Experience as the Source of Learning and Development, Second Edition
Author David Kolb
Experiential learning is a powerful and proven approach to teaching and learning that is based on one incontrovertible reality: people learn best through experience. Now, in this extensively updated book, David A. Kolb offers a systematic and up-to-date statement of....
Release Date 2014/12 -
Author Paul Rissen
Improving your craft is a key skill for product and user experience professionals working in the digital era. There are many established methods of product development to inspire and focus teams—Sprint, Lean, Agile, Kanban—all of which focus on solutions to custome....
Release Date 2019/11 -
Author Ezra Schwartz
Learn how to unify Customer Experience, User Experience and more to shape lasting customer engagement in a world of rapid change.About This BookAn introductory guide to Experience Design that will help you break into XD as a career by gaining A strong foundational ....
Release Date 2017/08 -
Author Emily KING
Veterans are a tremendous source of untapped talent and come with a wealth of skills and experience beyond those of typical civilian employees. Field Tested gives readers the insight and tools they need to recruit and retain veterans, and to maximize their value in ....
Release Date 2011/11 -
Author Ryan Ripley , Todd Miller
A Scrum Master's work is never done. The Development team needs your support, the Product Owner is often lost in the complexities of agile product management, and your managers and stakeholders need to know what will be done, by when, and for how much. Learn how experien....
Release Date 2020/01 -
Flip the Funnel: How to Use Existing Customers to Gain New Ones
Author Joseph Jaffe
Why customer retention is the new acquisitionIf there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, bestselling author of Life After the 30-Second Spot and Joi....
Release Date 2010/01 -
Author Harvard Business School Press
Closing individual sales, in most businesses, is not enough for success. Success depends on developing profitable lifetime relationships with customers. But gaining customer loyalty requires hard work, care, and attentiveness. In this book, you'll learn to assess t....
Release Date 2010/11 -
Author Andy Brophy
Learn how to make your company more efficient, increase customer value with less work and make better use of your organisation’s resources by implementing a Lean management strategy.The Financial Times Guide to Lean is a guide to the tools that are used to implement....
Release Date 2013/02 -
Fundamentals of Assurance for Lean Projects
Author Christopher Wright
An introduction to Lean thinking Lean is a mindset rather than a methodology; it is a way of thinking based on practices, strategies, tools and methods that can be applied to maximise value and minimise waste while ensuring that processes achieve corporate go....
Release Date 2017/03 -
Getting to Resolution, 2nd Edition
Author Stewart Levine
Adversarial models for dealing with conflict waste time, money, and energy. They satisfy no one, so the conflict ends up resurfacing in a different form. Stewart Levine's “resolutionary” alternative goes beyond compromise and capitulation. He offers ten guidin....
Release Date 2009/11 -
Global Kata: Success Through the Lean Business System Reference Model
Author Terence T. Burton
The book that reinvents Lean for a new generation, a new global culture, and a new benchmark of successGlobal Kata: Success Through the Lean Business System Reference Model™ sets a new benchmark for the evolution of Lean and strategic improvement. The book and the ....
Release Date 2015/09 -
Great Big Agile: An OS for Agile Leaders
Author Jeff Dalton
Big Agile leaders need an empirical, "high-trust" model that provides guidance for scaling and sustaining agility and capability throughout a modern technology organization. This book presents the Agile Performance Holarchy (APH)—a "how-ability" model that pro....
Release Date 2018/12 -
Great Customer Experience Starts with Product Management
Author Matt LeMay
From a customer’s standpoint, every interaction with a product or brand is just part of a connected experience. But for many companies, individual touchpoints, channels, and products are often treated as disconnected silos. How can your organization connect and ali....
Release Date 2018/02 -
Hacking Product Design: A Guide to Designing Products for Startups
Author Tony Jing
Understand how designing a technology product in a startup environment is markedly different from product design at established companies. This book teaches product designers how to think and frame problems in the dynamic context of startups. You will discover how ....
Release Date 2018/09 -
Author Jennifer Greene , Andrew Stellman
Head First Agile is a complete guide to learning real-world agile ideas, practices, principles.What will you learn from this book?In Head First Agile, you'll learn all about the ideas behind agile and the straightforward practices that drive it. You'll take deep ....
Release Date 2017/09 -
Hearing the Voice of the Customer
Author Bill Inmon
Increase the awareness of your customer's behavior to survive and excel within your industry. One hundred years ago, the voice of the customer was easily and routinely heard by the shopkeeper. In small towns, the shopkeeper knew everyone. Today's world has gott....
Release Date 2018/02 -
Author John Bair , Brett Shavers
Hiding Behind the Keyboard: Uncovering Covert Communication Methods with Forensic Analysis exposes the latest electronic covert communication techniques used by cybercriminals, along with the needed investigative methods for identifying them. The book shows how to ....
Release Date 2016/03 -
High Value Fermentation Products, Volume 1
Author Asha Chaubey , Vikash Babu , Saurabh Saran
Green technologies are no longer the “future” of science, but the present. With more and more mature industries, such as the process industries, making large strides seemingly every single day, and more consumers demanding products created from green technologies,....
Release Date 2019/04 -
Author Jody Spiro
Focus on the right thingsAn education leader’s job can seem overwhelming, but it doesn’t have to be that way. Research shows that by spending time on just a few high-payoff strategies, leaders can bring about the meaningful change their schools and districts need.H....
Release Date 2015/11 -
High-Tech, High-Touch Customer Service
Author Micah Solomon
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense....
Release Date 2012/05 -
How Creating Customer Value Makes You a Great Executive
Author Gautam Mahajan
Customer value is an overused and mis-understood term. Chris Ross said, ÒThere's a strong argument for changing the term 'marketing' and renaming it 'value creation'.Ó Companies fail to create value as well as they could because tools of customer val....
Release Date 2017/10 -
How Strong Is Your Firm’s Competitive Advantage?
Author Daniel Marburger
Perhaps the most confounding characteristic of the competitive marketplace is that everyone wants a piece of the action. If a firm successfully enters a new market, creates a new product, or designs new innovations for an existing product, it’s just a matter of time....
Release Date 2012/11 -
How to Be a Brilliant Leader, revised 2nd Edition
Author Simon Cooper
All the tools you need for leadership success. Learn how to find and nurture the best talent around, manage work and team synergy to achieve maximum results and, most importantly, learn how to act and communicate as a true leader.
Release Date 2014/12 -
How to Be an Ally: Actions You Can Take for a Stronger, Happier Workplace
Through the power of allyship, each of us can create an equitable, innovative workplace where everyone feels safe, valued, and able to thrive How can you help someone else thrive? How can you interrupt the biases, microaggressions, and inequities that prevent people around you from excelling? How c.... -
How to Kill the Scrum Monster: Quick Start to Agile Scrum Methodology and the Scrum Master Role
Author Ilya Bibik
Implement Scrum or improve how Scrum works in your team or organization using this concise, sharp, and programmatic book. You will quickly learn what you need to know without getting confused with unnecessary details.What You'll LearnBecome familiar with Agile con....
Release Date 2018/06 -
How to Resolve Conflict in Organizations
Author Annamaria Garden
This is a comprehensive guide using People Models to understand and resolve conflict at different levels of the organization. It starts at the inter-organizational level explaining conflict between organizations that are involved in mergers and acquisitions. It loo....
Release Date 2018/05 -
How to Resolve Conflict—Management Development
Author Matthew Bennet , Phoebe A. Sheftel
Conflict within an organization can quickly destroy the productivity of both individuals and work teams. This Infoline will show you how to apply the sound principles of conflict resolution to most situations. The issue details two schools of thought on conflict man....
Release Date 2001/04