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Changing the IT Leader's Mindset - time for revolution rather than evolution
Author Dr. Brian Sutton , Dr. Robina Chatham
Are you a stereotypical IT Leader?Although the typical aspects of the stereotypical IT Leader are extremely valuable, they are often regarded as incompatible, not only with the Board, but also with modern business strategy, which now tends to emerge through a proces....
Release Date 2010/08 -
Managing Projects with Microsoft® Visual Studio® Team System
Author Martin Danner , Joel Semeniuk
Get the practical reference for using Visual Studio Team System in your software development lifecycle—and maximize project success. Designed for software project managers, this book offers straightforward product information and expert insights for collaborating w....
Release Date 2007/03 -
High-Tech, High-Touch Customer Service
Author Micah Solomon
Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense....
Release Date 2012/05 -
Author Carolyn Blunt , Martin Hill-Wilson
Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collabora....
Release Date 2013/11 -
Managing Technology and Product Development Programmes
Author Peter Flinn
An authoritative guide to new product development for early career engineers and engineering studentsManaging Technology and Product Development Programmes provides a clear framework and essential guide for understanding how research ideas and new technologies are ....
Release Date 2019/05 -
Author Chris Adlard , Daniel Bausor , Dan Steinman
How organisations can drive growth in the Customer EconomyThe Digital Revolution has changed the business landscape in remarkable ways and will continue to do so. Organisations across industries and around the world are being disrupted and digitised at increasing pace – p....
Release Date 2019/12 -
Author Michelle Accardi-Petersen
Clearly the marketing methods of old will not fulfill all the needs of today's organization. Today, the fast moving opportunities afforded by the internet, websites, social networking and data communication give those in the know a huge advantage over traditional m....
Release Date 2011/11 -
Scrum® in Action: Agile Software Project Management and Development
Author Andrew Pham
SCRUM IN ACTION: AGILE SOFTWARE PROJECT MANAGEMENT AND DEVELOPMENT is a practical how-to guide for software project teams on how to successfully deploy an Agile software framework with Scrum. It is clearly and concisely written and is the first practical guide with ....
Release Date 2011/02 -
Great Big Agile: An OS for Agile Leaders
Author Jeff Dalton
Big Agile leaders need an empirical, "high-trust" model that provides guidance for scaling and sustaining agility and capability throughout a modern technology organization. This book presents the Agile Performance Holarchy (APH)—a "how-ability" model that pro....
Release Date 2018/12 -
Digital Customer Experience Engineering : Strategies for Creating Effective Digital Experiences
Customer experience engineering applied to the engineering department is rare, but needed. Most companies keep support, UX, engineering, product, and CX separate. To address this gap, this book highlights roles and techniques that are proven to accelerate issue detection and prevention by 30% or mor.... -
The Experience-Centric Organization
Author Simon David Clatworthy
Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market driven by experience, enabling you to develop desirable offerings and standout service to attract loyal cu....
Release Date 2019/07 -
Author Pamela Gordon
When it comes to believing that business can be profitable and environmentally sensitive, cynics abound on both sides. But in Lean and Green, Pamela Gordon proves that capitalism and environmentalism are not mutually exclusive-quite the contrary. She shows how ....
Release Date 2001/09 -
Moodle 2 for Teaching 4-9 Year Olds Beginner's Guide
Author Nicholas Freear
No special technical skills or previous Moodle experience is needed to use the e-learning platform to create fun interactive teaching aids for young children. This step-by step guide makes it as easy as ABC.A beginner's guide with lots of practical examplesLearn ho....
Release Date 2011/10 -
Author Mr. Stephen Barker
Everything you need to know about the PRINCE2 qualification, whether your studying, have passed the exam and wondering what to do next, or simply wanting to start using the best of PRINCE2 straight away.This book is designed to give practical information and advice ....
Release Date 2013/03 -
Building Integrated Websites with IBM Digital Experience
Author Basem Zaben , JayaPrasad Thambuganipalle , Dineshbabu Ramakrishnan , Dmitri Nevedro
A digital experience is a personalized experience that provides employees, customers, business partners, and citizens with a single point of interaction with people, content, and applications anywhere, anytime, and from any device.The IBM® Digital Experience is a p....
Release Date 2016/01 -
Author Jay J. Nelson
Take the kinks out of working with QuarkXPressQuarkXPress still remains one of the top tools for layout and design projects, even thirty years after it made its debut. This full-color, hands-on guide is here to help you take the guesswork out of using this powerful....
Release Date 2016/12 -
Author Richard Lees , Azlan Raj
Understand what’s required to deliver top-of-the-line customer experiencesAs organizations around the world do their best to deliver meaningful, effective, and efficient customer experiences, many are encountering difficulty translating their actions into progress. These businesses find that, despit....
Release Date 2022/03 -
How to Kill the Scrum Monster: Quick Start to Agile Scrum Methodology and the Scrum Master Role
Author Ilya Bibik
Implement Scrum or improve how Scrum works in your team or organization using this concise, sharp, and programmatic book. You will quickly learn what you need to know without getting confused with unnecessary details.What You'll LearnBecome familiar with Agile con....
Release Date 2018/06 -
Author Gilles N'Goala , Virginie Pez-Perard , Isabelle Prim-A
Digital transformation is shaping a new landscape for businesses and their customers. For marketing professionals, advancing technology (artificial intelligence, robots, chatbots, etc.) and the explosion of personal data available present great opportunities to offer cust....
Release Date 2019/07 -
Building the Agile Enterprise, 2nd Edition
Author Fred A. Cummins
Building the Agile Enterprise with Capabilities, Collaborations and Values, Second Edition covers advances that make technology more powerful and pervasive while, at the same time, improving alignment of technology with business. Using numerous examples, illustrati....
Release Date 2016/09 -
The Scrum Field Guide: Practical Advice for Your First Year
Author Mitch Lacey
Thousands of IT professionals are being asked to make Scrum succeed in their organizations–including many who weren’t involved in the decision to adopt it. If you’re one of them, The Scrum Field Guide will give you skills and confidence to adopt Scrum more rapidly, ....
Release Date 2012/03 -
The Ten Roads to Riches: The Ways The Wealthy Got There (And How You Can Too!)
Author Lara W. Hoffmans , Ken Fisher
If you've ever wondered how the super-rich built their wealth, then this book is for you. The Ten Roads to Riches takes an engaging and informative look at some of America's most famous (and infamous) modern-day millionaires (and billionaires) and reveals how they....
Release Date 2008/10 -
Author Gregory R. Wood , Linda Volonino , Efraim Turban
Information Technology for Management by Turban, Volonino & Wood engages students with up-to-date coverage of the most important IT trends today. Over the years, this leading IT textbook had distinguished itself with an emphasis on illustrating the use of cutti....
Release Date 2013/01 -
Trend-Driven Innovation: Beat Accelerating Customer Expectations
Author Alexander Osterwalder , Delia Dumitrescu , Maxwell Luthy , David Mattin , Henry Maso
Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, innovator, and marketer wants to know where customers are headed. The problem? The received wisdom on how to find out is wrong.In this startling new book, the team a....
Release Date 2015/09 -
Author Marc Benioff , Eric Berridge
Leverage the cloud into competitive advantage through optimized customer experienceCustomer Obsessed looks at customer experience through the lens of the cloud to bring you a cutting-edge handbook for customer experience. Cloud technology has been hailed as a game-....
Release Date 2016/10 -
Author Phillip Ledbetter
Much has been written about Toyota over the last 30 years focusing on both its products (superior vehicles), and its operational excellence based on its Toyota Production System (TPS). The Toyota Template details the critical concepts and methods that Taiichi Ohno ....
Release Date 2018/01 -
A Practical Guide to Dealing with Difficult Stakeholders
Author David Bryde , Jake Holloway
All project stakeholders have different needs, objectives, responsibilities and priorities. For many project managers it is disturbing to realise that, for any number of personal or professional reasons, some of their stakeholders may not be as co-operative and hel....
Release Date 2016/12