Communication and Cooperation
Meets/Exceeds Expectations
Regularly asks for immediate feedback to ensure understanding
Remains open-minded and willing to entertain others’ ideas
Communicates clearly with customers who do not speak English fluently
Cultivates a culture of openness in information sharing
Builds consensus
Regularly solicits constructive feedback
Asks well-thought-out and well-prepared questions
Stands out among her peers as a public speaker and corporate spokesperson
Explains complicated issues clearly and succinctly
Demonstrates candor and a sense of humor in all business dealings
Possesses a knack for summarizing and communicating end results
Effectively shares highlights of conferences and workshops with her peers
Speaks persuasively and convincingly
Is not afraid to say “I don’t know” or “I’ll check on that and get back you”
Demonstrates a willingness to hear others out before reaching a decision
Always makes others feel comfortable to participate and share their opinions
Allows subordinates to share their achievements at weekly staff meetings
Creates an inclusive work environment
Always makes others feel welcome to drop by her office or interrupt her
Acts as a calming influence when faced with anger or resentment
Holds weekly staff meetings to ensure open communication
Provides timely feedback and follow-up
Regularly conducts postmortems on failed deals and learns from his mistakes
Builds strong working relationships with other internal departments
Provides ongoing feedback in a spirit of constructive criticism
Encourages open communication, cooperation, and the sharing of knowledge
Needs Improvement
Creates a territorial atmosphere
Readily attributes blame to others
Regularly complains of a lack of necessary resources to perform effectively
Has difficulty distinguishing clearly between macro issues and micro details
Tends to “foxhole” and isolate himself
Refuses to commit her staff’s time to other departments when asked
Has difficulty boiling down complex issues into their component parts
Fails to communicate bad news upward
Asks questions for questions’ sake
Engages in shouting matches
Uses defamatory, derogatory language to humiliate staff members
Delays passing along bad news for fear of potential confrontation
Is too wordy to communicate a clear and compelling message
Remains reluctant to provide subordinates with constructive feedback
Fails to take disciplinary actions when subordinates fail to meet expectations
Appears unable or unwilling to say no to any request
Prefers that others deliver bad news, even if it’s clearly her responsibility
Makes others feel intimidated and uncomfortable when they ask for help
Communication and Cooperation Goals
Cultivate a culture of openness and information sharing
Build consensus via shared decision-making
Ensure that your direct reports are informed of each others’ activities
Readily admit if you’re not sure of an answer
Be conscious of your body language at all times
Manage others’ expectations appropriately
Clearly state up front if you will not be able to deliver as requested
Readily share information and resources to support business objectives
Build trust through regular, open, and honest communication
Listen and respond to others appropriately using a respectful tone
Answer incoming telephone lines within two rings
Say yes when you mean yes and no when you mean no
Do not leave callers on hold for more than 30 seconds
Proactively feed information upwards to keep management well informed
Stop others immediately from speaking to you in a derogatory tone
Refrain from using comments like “It’s not in my job description”
Be careful not to appear overwhelmed or anxious about the workload
Don’t treat coworkers who interrupt you as if they’re inconveniencing you
Always deliver bad news quickly and tactfully
Avoid blaming or censuring others publicly
Nod your head to communicate that you are actively listening