Technical Skills
Meets/Exceeds Expectations
Demonstrates mastery of technical tools and methodologies
Excels at documenting necessary steps and incremental outcomes
Creates results that could be easily replicated
Makes effective use of advanced software tools
Follows the Six Sigma guidelines for controlling business processes
Focuses on increasing efficiency, raising productivity, and reducing costs
Keeps abreast of the latest in office technology
Uses statistical techniques and a methodical approach to solve problems
Adapts well to changes in technology
Actively surfs the Internet for product upgrades and security patches
Effectively analyzes data on a problem-to-solution level
Makes efficient use of technical support
Consistently inputs data with an accuracy rate of 95 percent or better
Provides well-supported reasoning for technical recommendations
Maintains technical and professional certifications
Combines advanced technical know-how with solid communication skills
Needs Improvement
Lacks a sound methodology for diagnosing repetitive problems
Resists using newly acquired software
Is slow to switch from paper-based to automated systems
Fails to apply and practice what he learned in his recent training course
Has allowed her current license to lapse
Cannot demonstrate basic mastery of newly installed software
Resists documenting the steps necessary to repeat a procedure
Lacks the know-how to diagnose and repair basic systems problems
Fails to take advantage of training to enhance her technical skills
Demonstrates only basic technical skills when advanced knowledge is needed
Is not sufficiently knowledgeable about relevant software tools
Lacks sufficient technical competence to generate confidence from clients
Technical Skills Goals
Improve your technical documentation skills
Keep current on changing technologies and trends
Translate technical jargon into user-friendly information
Promote new technology as a way to increase efficiency and reduce costs
Demonstrate a thorough understanding of the technical aspects of the job
Look for creative ways to apply technology to job tasks
Complete new system training within the next thirty days
Use the online tutorial to master spreadsheet basics
Acquire your professional certification within the next year
Overcome your resistance to newly introduced technology
Automate the paper-based systems currently in use
Learn to operate shop machinery more efficiently
Train end users so that they can apply new software effectively
Retrain in areas where you have become rusty
Incorporate the newest technologies into your work