Quality

Meets/Exceeds Expectations

Displays pride in his work

Ensures that the finished product is always of the highest quality

Is willing to sacrifice speed for accuracy

Ensures that any document that leaves her desk will be error free

Refuses to sacrifice quality for volume

Makes a documented record of final outcomes and resolutions

Recommends quality enhancements to customers

Prepares handouts and presentation materials in a meticulous fashion

Receives letters of recommendation from satisfied customers

Detects flaws in raw materials

Remains committed to continuous process improvement

Employs measurement tools that increase efficiency and reduce costs

Consistently “dots the i’s and crosses the t’s”

Needs Improvement

Tends to get bogged down in “analysis paralysis”

Confuses minor details with the overall purpose of a project

Has been criticized for doing “too thorough a job”

His handwriting is too sloppy to decipher messages accurately

Gets easily side-tracked during routine tasks

Her error rates exceed acceptable thresholds

Fails to take notes of dates and timelines

Misplaces important materials

Fails to obtain approval before making changes in established procedures

Tends to misplace paperwork

Quality of work is below departmental performance standards

Quality Goals

Keep better track of due dates and timelines

Become more consistently aware of quality guidelines

Avoid getting bogged down in minor details

Become more proficient in using technology to increase efficiency

Learn to rely more on documentation than on your memory