Appendix D

About the Additional Study Tools

In this appendix:

  • Additional study tools
  • System requirements
  • Using the study tools
  • Troubleshooting

Additional Study Tools

The following sections are arranged by category and summarize the software and other goodies you’ll find on the book’s companion website. If you need help with installing the items, refer to the installation instructions in the section, “Using the Study Tools” later in this appendix.

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The additional study tools can be found at www.sybex.com/go/ccentsg. Here, you will get instructions on how to download the files to your hard drive. Bonus lab material is available from the author at www.lammle.com/forum.

Test Engine

The files contain a test engine, which includes the Assessment Test, all of the chapter review questions located in the book, and bonus exams.

Electronic Flashcards

These handy electronic flashcards are just what they sound like. One side contains a question, and the other side shows the answer.

Videos

Author Todd Lammle has provided approximately 60 minutes of companion videos to walk through some of the more difficult concepts of the book.

Network Simulator

Readers can get access to the LammleSim IOS Version simulator, which can be used to perform all of the hands-on labs in the book.

PDF of Glossary of Terms

We have included an electronic version of the glossary in PDF format. You can view the electronic version of the glossary with Adobe Reader.

System Requirements

Make sure your computer meets the minimum system requirements shown in the following list. If your computer doesn’t match up to most of these requirements, you may have problems using the software and files. For the latest and greatest information, please refer to the ReadMe file located in the downloads.

  • A PC running Windows XP or newer
  • An Internet connection

Using the Study Tools

To install the items, follow these steps:

1. Download the Zip file to your hard drive, and unzip to an appropriate location. Instructions on where to download this file can be found here: www.sybex.com/go/ccentsg.
2. Click the Start.exe file to open up the study tools file.
3. Read the license agreement, and then click the Accept button if you want to use the study tools.

The main interface appears. The interface allows you to access the content with just one or two clicks.

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Check back to www.sybex.com/go/ccentsg regularly to find updates to the study tools. Also, bonus lab material is available from the author’s website. Information on how to obtain this information can be found at www.lammle.com/forum.

Troubleshooting

Wiley has attempted to provide programs that work on most computers with the minimum system requirements. Alas, your computer may differ, and some programs may not work properly for some reason.

The two likeliest problems are that you don’t have enough memory (RAM) for the programs you want to use or you have other programs running that are affecting installation or running of a program. If you get an error message such as “Not enough memory” or “Setup cannot continue,” try one or more of the following suggestions and then try using the software again:

Turn off any antivirus software running on your computer. Installation programs sometimes mimic virus activity and may make your computer incorrectly believe that it’s being infected by a virus.
Close all running programs. The more programs you have running, the less memory is available to other programs. Installation programs typically update files and programs, so if you keep other programs running, installation may not work properly.
Have your local computer store add more RAM to your computer. This is, admittedly, a drastic and somewhat expensive step. However, adding more memory can really help the speed of your computer and allow more programs to run at the same time.

Customer Care

If you have trouble with the book’s companion study tools, please call the Wiley Product Technical Support phone number at (800) 762-2974, or contact them at http://sybex.custhelp.com/.

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