Notes

1  Davidson, “Hard to Find.” The article cites other studies that lead to the same conclusion. A LinkedIn survey of 291 hiring managers noted that 58 percent of the managers say the lack of soft skills is limiting their company’s productivity. The LinkedIn survey went on to report that the ability to communicate trumped all other skills. An academic study in 2015 from Harvard economist David Deming also found that demand has increased for workers who excel in these soft skills.

2  Harter, “Obsolete Annual Reviews.”

3  Harter and Adkins, “Employees Want a Lot More From Their Managers.”

4  Rath, Strengths Finders 2.0.

5  Schoenberger, “The Right—and Wrong—Ways to Give Employees Kudos.”

6  Ibid.

7  Eichinger, “Kill Your Performance Ratings.” In PricewaterhouseCoopers’s Annual Global CEO Survey, only 7 percent of the CEOs felt no need to change their talent practices. Of the CEOs surveyed, 93 percent reported a need to change those practices, and obviously those “practices” include what individuals do to develop themselves and their teams.

8  Saba, Retention and Leadership Survey.

9  Ibid.

10  Campbell, “The Millennials Are Coming.”

11  Lunden, “6.1B Smartphone Users Globally By 2020.” The author is quoting the latest annual Mobility Report from Ericsson, which uses data gathered from approximately 100 carriers globally. The number of mobile users who never or seldom turn off their cell phones is according to a Pew Research Center 2014 survey of 3,683 online and mail respondents, which was reported in a Wall Street Journal article (https://si.wsj.net/public/resources/images).

12  Nink, “Many Employees Don’t Know What’s Expected of Them at Work.”

13  Groysberg, Chasing Stars. Groysberg discusses the strategy of both internal and external networking, but he says external networking for women is especially important because access to internal networks is limited. Groysberg has written extensively on his research regarding networking and growing talent, and how each gender fares during career moves.