125Chapter nine: Manager’s toolkit
9.11.3 Management Trust Questionnaire
Management Trust Questionnaire
For each question given below, circle the number that best describes your
opinion to the questions listed.
1 2 3 4 5
Always Mostly Sometimes Rarely Never
# Question 1 2 3 4 5
1 I feel my manager always tell the truth when
communicating to subordinates
2 My supervisor communicates information
openly and honestly
3 My manager treats me with respect
4 Management identi es with the goals and
value of the organization
5 Management is consistent and reliable
6 My manager leads by example and is
agoodrole model for all in the
organization
7 Managers in my organization are viewed as
being competent by subordinates
8 I have a good working relationship with my
manager
9 My manager has the skills to resolve problems
to achieve win–win solutions
10 Managers in my organization operate openly
with transparency
11 There is trust and mutual respect between
management and subordinates
12 My manager consistently works to create an
atmosphere of mutual trust
13 Management does a good job of “walking
the talk” on organizational values
14 My manager treats me fairly
15 My supervisor is open to hearing and values
my opinion
126 Culture and trust in technology-driven organizations
9.12 Instruction for completing the
Organizational Culture Questionnaire
The purpose of the Organization Culture Questionnaire (OCQ) is to gauge
the type of culture serving as the foundation of the organization’s systems.
In completing the OCQ you will be providing a picture of important attri-
butes of the organization. The OCQ consists of 28 questions designed to
provide an indication of cultural elements applicable to your organization.
9.12.1 Survey instruction
1. Read each question carefully and rank your response based on your
perception of organizational performance from 1 to 8.
2. Fill in the response that you believe most closely represents your
organization’s performance for each question. Please only select one
response for each question.
3. Once all questions have been completed use the culture continuum
shown in Figure9.1 to determine where your culture is located based
on the average results contained from the response to the questions.
Once the culture mean for the questions has been obtained and com-
pared to the culture continuum, the result can be further claried and
interpreted by using Table9.9.
Table9.8 MTQ Score
Score Correspondence results
1 Very High
2 High
3 Moderate
4 Low
5 Very Low
Table9.7 MTQ Scale
Score Correspondence results
1 Always
2 Mostly
3 Sometimes
4 Rarely
5 Never
127Chapter nine: Manager’s toolkit
9.12.2 Organization Culture Questionnaire
Organization Culture Questionnaire
For each question given below, circle the number that best describes your opinion to the questions listed.
1 2 3 4 5 6 7 8
Always Mostly Frequently Usually Sometimes Infrequently Seldom Never
# Question 1 2 3 4 5 6 7 8
1 My organization has a clear vision
2 The values of my organization are shared by its members
3 I believe that my management values my opinion
4 Communication in my organization is uent and ows in all directions
5 The managers in my organization recognize and celebrate the success of its members
6 The mission and values of my organization are posted for employees to view
7 In my organization management celebrates the successes of employees at every level
8 The management team is trusted and respected by employees at every level
9 Management is responsive to suggestions from employees
10 Con icts are handled openly and fairly
11 Employees are motivated to perform their jobs
12 Employees understand their job duties and their role within the organization
128 Culture and trust in technology-driven organizations
Organization Culture Questionnaire - Continued
For each question given below, circle the number that best describes your opinion to the questions listed.
1 2 3 4 5 6 7 8
Always Mostly Frequently Usually Sometimes Infrequently Seldom Never
# Question 1 2 3 4 5 6 7 8
13 Downward communication is accurate
14 The organization goals and objectives are clear to employees throughout the organization
15 Roles and responsibilities within the organization are clear and understood
16 My input is valued by my peers
17 Employees have the right training and skills to perform their jobs
18 Knowledge and information sharing is a common practice for members of my organization
19 Disagreements are addressed promptly when they occur
20 Morale is high across my organization
21 Employees enjoy coming to work
22 I feel that I am valued as a part of my team
23 Employees speak highly of my organization
24 Roles and responsibilities in my organization are clearly de ned and understood
25 Everyone takes responsibility for their actions
26 My supervisor is a positive role model
129Chapter nine: Manager’s toolkit
9.13 Culture focus group questions
1. What do you like most about working for your organization?
2. What three words would you used to describe the culture of your
organizations?
3. What are the most common complaints workers have concerning
your organization?
4. How does communication ow in your organization?
5. Are you provided the equipment and training needed to perform
your job successfully?
6. How comfortable are people in your organization in communicating
with management (supervisor, middle management, senior manager)?
7. Are the skills and abilities of the people in my organization valued
by management and used in their current job?
8. How importance is trust to the members of your organization?
9. Are employees encouraged and willing to get involved in solving
issues?
10. What ve words would you use to describe the management team?
9.14 Trust focus group questions
1. How would you describe communication in your organization?
2. What process or practices are in place to encourage open and honest
communication between management and subordinates?
3. Describe the behavior of the management team.
4. List 3 trustworthy behavior exhibited by your immediate supervisor
or manager.
Table9.9 Culture Type
Score Culture type Characteristics
1–2 Mechanistic Mostly mechanistic characteristics
3–4 Composite More mechanistic characteristics
than organic
5–6 Composite More organic characteristics than
mechanistic
7–8 Organic Mostly organic characteristics
8765431 2
Mechanistic (M) Composite (O)Organic
Figure 9.1 Culture continuum scale.
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