Contents
List of Figures
List of Tables
How to Use This Book
Introduction
Objectives of This Book
Chapter 1
Knowing What We Know
Chapter 2
Systems, Processes, Organizations, and Workflows
Chapter 3
Workflow Mapping Fundamentals
Chapter 4
WFMA Data Collection and Analysis
Chapter 5
WFMA and Knowledge Management
Chapter 6
WFMA and Dynamic Modeling
Appendix 1
A Brief Summary of the NAVAIR Study
Appendix 2
A Partial List of Process Mapping Software
Notes
References
About the Author
Index
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