PART 1

STRATEGIC LEADERSHIP

Think Long-Term Investment in People and Payoff

Leadership is not a magnetic personality, that can just as well be a glib tongue. It is not “making friends and influencing people,” that is flattery. Leadership is lifting a person’s vision to higher sights, the raising of a person’s performance to a higher standard, the building of a personality beyond its normal limitations.

—PETER F. DRUCKER, AUSTRIAN-BORN AMERICAN MANAGEMENT CONSULTANT, EDUCATOR, AND AUTHOR

Leadership is a potent combination of strategy and character. But if you must be without one, be without the strategy.

—GENERAL NORMAN SCHWARZKOPF, UNITED STATES ARMY, WHO LED ALL COALITION FORCES IN THE GULF WAR

The art of effective listening is essential to clear communication, and clear communication is necessary to management success.

—JAMES CASH PENNEY, BUSINESSMAN AND ENTREPRENEUR WHO FOUNDED THE J. C. PENNEY RETAIL CHAIN