About the Author
Marsha Collier spends a good deal of time online. As a blogger, the author of the best-selling For Dummies books on eBay, and a radio host, she shares her love of the online world with millions.
Marsha is one of the foremost eBay experts and educators in the world and the top-selling eBay author. In 1999, Marsha created the first edition of eBay For Dummies, the bestselling book for eBay beginners. She followed up the success of her first book with Starting an eBay Business For Dummies, a book targeting individuals interested in making e-commerce their full-time profession. These books are updated regularly to keep up with site and market changes.
Marsha’s books have sold over one million copies (including the special editions in foreign countries — two in Australia, two in Canada, and two in the United Kingdom — as well as translations in Spanish, French, Italian, Chinese, and German).
Along with her writing, Marsha is an experienced e-commerce and customer service educator speaking at conferences all over the world. Embracing social media has earned Marsha awards as an influencer and author:
- Forbes: Must Follow Marketing Minds on Twitter
- Forbes: Top 10 Women Social Media Influencers
- 2012 Small Business Book Award Winner: Starting an eBay Business For Dummies
- Forbes: Top 50 Social Media Power Influencers
- The 100 Most Powerful Women on Twitter
- PeerIndex #1 Customer Experience Online Influencers
- MindTouch #1 Most Influential in Customer Services
Dedication
To all the future online citizens who have purchased this book to get a taste of how much fun joining the social media party can be. I look forward to seeing you on Twitter and Facebook, and seeing your pictures on Instagram.
I dedicate this book also to my husband, Curt Buthman, who puts up with my late nights on social media (all for research — wink) and photobombs my pictures to make me smile; and my daughter, Susan Dickman, who critiques some of my posts with love.
Also to my dear friends on Twitter, Facebook, and Instagram who have embraced me as part of their community. I want to thank all of you for your help and support; you make the online world a fun place to visit for millions of people. Keep on doing what you’re doing.
Author’s Acknowledgments
This book couldn’t have been written without the input from the thousands of wonderful people that I’ve met online from all over the world. You inspire me to work harder and do my best to help as many people as possible.
This book is filled with screen shots of the many friends I’ve made along my social media journey: If it wasn’t for them, this book wouldn’t be here. Also, thanks to my social media buddies — whose replies contain brilliant responses when I ask them questions or send them messages.
My editor, Maureen Tullis, is way cool. Her comments and compliments made writing this book a pleasure. She’s a real asset to the process and this book wouldn’t be as good as it is without her guidance. Many thanks to Scott Tullis who painstakingly copy edited this title, and Patti Louise Ruby who relentlessly reviewed every word and screen shot for accuracy.
Publisher’s Acknowledgments
Executive Editor: Steve Hayes
Development/PM: Maureen Tullis
Copy Editor: Scott Tullis
Technical Editor: Patti Louise Ruby
Production Editor: Vasanth Koilraj
Cover Image: © Steve Smith/Getty Images