Chapter 4

Hybrid Cloud Management

In This Chapter

Understanding the cloud service management ecosystem

Identifying key capabilities in service delivery management

How virtualization complicates managing a hybrid cloud

The reality of the service desk in the hybrid cloud

Coordinating between IT and cloud provider service desks

Building your hybrid cloud service management strategy

Managing a cloud environment requires an organization to coordinate many different resources owned and operated by many different companies and individuals. So, when you are thinking about leveraging cloud resources to support many different constituents, you have to think about management. Management of clouds is more than simply using a tool to tune a service. Cloud management is the process of orchestrating many different services, so they behave in the right manner and perform as promised. The more hybrid a cloud environment becomes, the more complicated the management.

In this chapter, we give you an understanding of the various players involved in managing a hybrid cloud environment and the type of capabilities you need to consider. Automation and service delivery will be at the heart of cloud management. At the end of the day, you need to be able to operationalize your entire environment so that you are delivering the right service level to those constituents that you are responsible for.