PART THREE: Information Governance Key Impact Areas
by Robert F. Smallwood
Information Governance, 2nd Edition
- COVER
- PREFACE
- ACKNOWLEDGMENTS
- PART ONE: Information Governance Concepts, Definitions, and Principles
- PART TWO: Information Governance Risk Assessment and Strategic Planning
- CHAPTER 4: Information Asset Risk Planning and Management
- CHAPTER 5: Strategic Planning and Best Practices for Information Governance
- CHAPTER 6: Information Governance Policy Development
- The Sedona Conference IG Principles
- A Brief Review of Generally Accepted Recordkeeping Principles®
- IG Reference Model
- Best Practices Considerations
- Standards Considerations
- Benefits and Risks of Standards
- Key Standards Relevant to IG Efforts
- Major National and Regional ERM Standards
- Making Your Best Practices and Standards Selections to Inform Your IG Framework
- Roles and Responsibilities
- Program Communications and Training
- Program Controls, Monitoring, Auditing, and Enforcement
- Notes
- PART THREE: Information Governance Key Impact Areas
- CHAPTER 7: Information Governance for Business Units
- Start with Business Objective Alignment
- Which Business Units Are the Best Candidates to Pilot an IG Program?
- What Is Infonomics?
- How to Begin an IG Program
- Business Considerations for an IG Program
- Changing Information Environment
- Calculating Information Costs
- Big Data Opportunities and Challenges
- Full Cost Accounting for Information
- Calculating the Cost of Owning Unstructured Information
- The Path to Information Value
- Challenging the Culture
- New Information Models
- Future State: What Will the IG-Enabled Organization Look Like?
- Moving Forward
- Notes
- CHAPTER 8: Information Governance and Legal Functions
- Introduction to E-Discovery: The Revised 2006 and 2015 Federal Rules of Civil Procedure Changed Everything
- Big Data Impact
- More Details on the Revised FRCP Rules
- Landmark E-Discovery Case: Zubulake v. UBS Warburg
- E-Discovery Techniques
- E-Discovery Reference Model
- The Intersection of IG and E-Discovery
- Building on Legal Hold Programs to Launch Defensible Disposition
- Destructive Retention of E-Mail
- Newer Technologies That Can Assist in E-Discovery
- Defensible Disposal: The Only Real Way to Manage Terabytes and Petabytes
- Notes
- CHAPTER 9: Information Governance and Records and Information Management Functions
- Records Management Business Rationale
- Why Is Records Management So Challenging?
- Benefits of Electronic Records Management
- Additional Intangible Benefits
- Inventorying E-Records
- RM Intersection with Data Privacy Management
- Generally Accepted Recordkeeping Principles®
- E-Records Inventory Challenges
- Records Inventory Purposes
- Records Inventorying Steps
- Appraising the Value of Records
- Ensuring Adoption and Compliance of RM Policy
- Sample Information Asset Survey Questions
- General Principles of a Retention Scheduling
- Developing a Records Retention Schedule
- Why Are Retention Schedules Needed?
- What Records Do You Have to Schedule? Inventory and Classification
- Rationale for Records Groupings
- Records Series Identification and Classification
- Retention of E-Mail Records
- How Long Should You Keep Old E-Mails?
- Destructive Retention of E-Mail
- Legal Requirements and Compliance Research
- Event-Based Retention Scheduling for Disposition of E-Records
- Prerequisites for Event-Based Disposition
- Final Disposition and Closure Criteria
- Retaining Transitory Records
- Implementation of the Retention Schedule and Disposal of Records
- Ongoing Maintenance of the Retention Schedule
- Audit to Manage Compliance with the Retention Schedule
- Notes
- CHAPTER 10: Information Governance and Information Technology Functions
- CHAPTER 11: Information Governance and Privacy and Security Functions
- Information Privacy
- Generally Accepted Privacy Principles
- Fair Information Practices (FIPS)
- OCED Privacy Principles
- Madrid Resolution 2009
- EU General Data Protection Regulation
- GDPR: A Look at Its First Year
- Privacy Programs
- Privacy in the United States
- Privacy Laws
- Cybersecurity
- Cyberattacks Proliferate
- Insider Threat: Malicious or Not
- Information Security Assessments and Awareness Training
- Cybersecurity Considerations and Approaches
- Defense in Depth
- Controlling Access Using Identity Access Management
- Enforcing IG: Protect Files with Rules and Permissions
- Challenge of Securing Confidential E-Documents
- Apply Better Technology for Better Enforcement in the Extended Enterprise
- E-Mail Encryption
- Secure Communications Using Record-Free E-Mail
- Digital Signatures
- Document Encryption
- Data Loss Prevention (DLP) Technology
- Missing Piece: Information Rights Management (IRM)
- Embedded Protection
- Hybrid Approach: Combining DLP and IRM Technologies
- Securing Trade Secrets After Layoffs and Terminations
- Persistently Protecting Blueprints and CAD Documents
- Securing Internal Price Lists
- Approaches for Securing Data Once It Leaves the Organization
- Document Labeling
- Document Analytics
- Confidential Stream Messaging
- Notes
- CHAPTER 7: Information Governance for Business Units
- PART FOUR: Information Governance for Delivery Platforms
- CHAPTER 12: Information Governance for E-Mail and Instant Messaging
- Employees Regularly Expose Organizations to E-Mail Risk
- E-Mail Polices Should Be Realistic and Technology Agnostic
- E-Record Retention: Fundamentally a Legal Issue
- Preserve E-Mail Integrity and Admissibility with Automatic Archiving
- Instant Messaging
- Best Practices for Business IM Use
- Technology to Monitor IM
- Tips for Safer IM
- Team and Channel Messaging Solutions Emerge
- Notes
- CHAPTER 13: Information Governance for Social Media
- Types of Social Media in Web 2.0
- Additional Social Media Categories
- Social Media in the Enterprise
- Key Ways Social Media Is Different from E-Mail and Instant Messaging
- Biggest Risks of Social Media
- Legal Risks of Social Media Posts
- Tools to Archive Social Media
- IG Considerations for Social Media
- Key Social Media Policy Guidelines
- Records Management and Litigation Considerations for Social Media
- Emerging Best Practices for Managing Social Media Records
- Notes
- CHAPTER 14: Information Governance for Mobile Devices
- CHAPTER 15: Information Governance for Cloud Computing
- Defining Cloud Computing
- Key Characteristics of Cloud Computing
- What Cloud Computing Really Means
- Cloud Deployment Models
- Benefits of the Cloud
- Security Threats with Cloud Computing
- Managing Documents and Records in the Cloud
- IG Guidelines for Cloud Computing Solutions
- IG for SharePoint and Office365
- Notes
- CHAPTER 16: Leveraging and Governing Emerging Technologies
- Data Analytics
- Descriptive Analytics
- Diagnostic Analytics
- Predictive Analytics
- Prescriptive Analytics
- Which Type of Analytics Is Best?
- Artificial Intelligence
- The Role of Artificial Intelligence in IG
- Blockchain: A New Approach with Clear Advantages
- Breaking Down the Definition of Blockchain
- The Internet of Things: IG Challenges
- IoT as a System of Contracts
- IoT Basic Risks and IG Issues
- IoT E-Discovery Issues
- Why IoT Trustworthiness Is a Journey and Not a Project
- Governing the IoT Data
- IoT Trustworthiness
- Information Governance Versus IoT Trustworthiness
- IoT Trustworthiness Journey
- Conclusion
- Notes
- CHAPTER 12: Information Governance for E-Mail and Instant Messaging
- PART FIVE: Long-Term Program Issues
- CHAPTER 17: Long-Term Digital Preservation
- Defining Long-Term Digital Preservation
- Key Factors in Long-Term Digital Preservation
- Threats to Preserving Records
- Digital Preservation Standards
- PREMIS Preservation Metadata Standard
- Recommended Open Standard Technology–Neutral Formats
- Digital Preservation Requirements
- Long-Term Digital Preservation Capability Maturity Model®
- Scope of the Capability Maturity Model
- Digital Preservation Capability Performance Metrics
- Digital Preservation Strategies and Techniques
- Evolving Marketplace
- Looking Forward
- Conclusion
- Notes
- CHAPTER 18: Maintaining an Information Governance Program and Culture of Compliance
- CHAPTER 17: Long-Term Digital Preservation
- APPENDIX A: Information Organization and Classification: Taxonomies and Metadata
- Importance of Navigation and Classification
- When Is a New Taxonomy Needed?
- Taxonomies Improve Search Results
- Metadata and Taxonomy
- Metadata Governance, Standards, and Strategies
- Types of Metadata
- Core Metadata Issues
- International Metadata Standards and Guidance
- Records Grouping Rationale
- Business Classification Scheme, File Plans, and Taxonomy
- Classification and Taxonomy
- Prebuilt Versus Custom Taxonomies
- Thesaurus Use in Taxonomies
- Taxonomy Types
- Business Process Analysis
- Taxonomy Testing: A Necessary Step
- Taxonomy Maintenance
- Social Tagging and Folksonomies
- Endnotes
- APPENDIX B: Laws and Major Regulations Related to Records Management
- United States
- Gramm-Leach-Bliley Act
- Healthcare Insurance Portability and Accountability Act of 1996 (HIPAA)
- PATRIOT Act (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism Act of 2001)
- Sarbanes-Oxley Act (SOX)
- SEC Rule 17A-4
- CFR Title 47, Part 42—Telecommunications
- CFR Title 21, Part 11—Pharmaceuticals
- US Federal Authority on Archives and Records: National Archives and Records Administration (NARA)
- US Code of Federal Regulations
- Canada*
- United Kingdom
- Australia
- Identifying Records Management Requirements in Other Legislation
- Notes
- APPENDIX C: Laws and Major Regulations Related to Privacy
- GLOSSARY
- ABOUT THE AUTHOR
- ABOUT THE MAJOR CONTRIBUTORS
- INDEX
- END USER LICENSE AGREEMENT
-
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