Contents

Preface

About the Authors

1. The Goals of Good Coaching

Why Should a Manager Be a Coach?

Are You Tapping Your Most Valuable Resource?

Accessibility

The Benefits of Good Coaching

Meanwhile, Back at the Publishing Group

The Coach’s Checklist for Chapter 1

2. The Attributes of a Good Coach

Coaching: Definitions and Distinctions

Characteristics of a Good Coach

Translating Attitudes into Actions

The Coach’s Checklist for Chapter 2

3. What Do Your Players Want?

Looking Beyond the Paycheck

Three Drives That Motivate Your Staff

Strategies for Motivational Coaching

The Coach’s Checklist for Chapter 3

4. The Signs of Good Coaching

Body Language

“Speaking” Body Language

The Elements of a Good Coaching Session

The Coach’s Checklist for Chapter 4

5. Asking Good Questions

Why Ask Questions?

The Qualities of Effective Coaching Questions

Seven Major Types of Questions

Three Techniques for Asking Questions

The Coach’s Checklist for Chapter 5

6. Powerful Listening

Three Levels of Listening

Seven Keys to Effective Listening

Moving Beyond Listening

The Coach’s Checklist for Chapter 6

7. Creating Solutions Through Coaching

Six Steps to Effective Problem Solving

Solution-Focused Coaching

Degrees of Difficulty

The Coach’s Checklist for Chapter 7

8. The Coach as Trainer

Guidelines for the Coach as Trainer

Before, During, and After Training

What Kind of Trainer Are You?

Four Stages of Learning

The Learner’s Point of View

An Ideal Training Session

How Will You Know If It Worked?

The Coach’s Checklist for Chapter 8

9. The Coach as Mentor

Types of Mentoring

Effective Mentoring

Mentoring to Define the Work

Mentoring to Motivate

Respecting the Boundaries of Mentoring

The Coach’s Checklist for Chapter 9

10. The Coach as Corrector

Make It an Encounter, Not a Confrontation

Positive Specific Action

Define Consequences Clearly

Build on the Possible

Look to the Future

Performance Killers

The Coach’s Checklist for Chapter 10

11. Coaching Trouble Spots

Lack of Authentic Purpose

Anxiety (Yours)

Fear/Distrust (Theirs)

Resistance to Change

Lack of Coaching Skills

Language Barriers

Coaching Obstacles

The Coach’s Checklist for Chapter 11

12. Steps to Effective Coaching

Step 1: Build Rapport

Step 2: Identify the Issue or Goal

Step 3: Create Vision

Step 4: Brainstorm Approaches

Step 5: Establish an Action Plan

Step 6: Commitment and Accountability

Step 7: Acknowledgment

Step 8: Follow-Up

The Coach’s Checklist for Chapter 12

13. Once More, with Feedback

Elements of Effective Feedback

Before You Deliver Feedback

Delivering Bad News

Feedback on Your Feedback

The Coach’s Checklist for Chapter 13

14. Coaching and Rewards

Tangible Rewards

Symbolic Rewards

Intangible Rewards

Rules of Rewarding

The Coach as a Cheerleader

The Coach’s Checklist for Chapter 14

15. Principles of Good Coaching (and Good Living)

The Principle of Getting Started

The Illusion of Control

The Principle of Decisions

The Principle of Change

The Principle of Time

The Principle of Questions

The Principle of Mistakes

The Principle of Anger

The Illusion of Objectivity

The Principle of the Big Picture

The Principle of Fear

The Principle of Role Modeling

The Principle of Life

The Coach’s Checklist for Chapter 15

Index