Table of Contents

Preface

Section 1: Planning and Designing Your Microsoft Teams Deployment

Chapter 1: Planning Your Migration to Microsoft Teams

Technical requirements

Planning an upgrade path and coexistence mode from Skype for Business

Choosing your upgrade path

Understanding coexistence mode at both the organization and per-user level

Setting the upgrade options for the whole organization in the Teams admin center

Setting the upgrade options for individual users in the Teams admin center

Configuring the Meeting Migration Service to migrate Skype for Business meetings to Teams

Manually migrating meetings to Teams using PowerShell

Setting the Microsoft Teams upgrade notifications and default apps while in coexistence mode

Summary

Questions

Further reading

Chapter 2: Assessing Your Network Readiness for a Microsoft Teams Deployment

Technical requirements

Understanding the required network bandwidth for Microsoft Teams meetings and live events

Using the Teams Network Planner and Network Testing Companion to assess readiness and determine your network requirements

Using Network Planner

Using the Network Testing Companion

Configuring network ports and protocols to be used by the Teams client application

Opening media ports

Creating DNS required to federate with Skype for Business

Optimizing your Teams media configuration using QoS

When should you implement QoS?

Configuring QoS for Microsoft Teams

Configuring the Group Policy objects

Summary

Questions

Further reading

Chapter 3: Planning and Implementing Governance and Life Cycle Settings in Microsoft Teams

Technical requirements

Using templates to create teams

Teams pre-built templates

Creating a custom template for a team

Teams template capabilities

Setting up policies to manage the creation of Microsoft 365 groups

Configuring classifications, expiration policies, and naming policies for Microsoft 365 groups and Microsoft Teams

Configuring group classification

Configuring expiration policies

Configuring a naming policy

Archiving, restoring, and deleting a team

Archiving a team

Restoring a team

Deleting a team

Summary

Practice questions

Further reading

Chapter 4: Configuring Guest Access in Microsoft Teams

Technical requirements

Configuring guest users and permissions for Microsoft Teams

Setting up guest access

Adding a guest to a team

Configuring the meeting, messaging, and calling options for guests in Microsoft Teams 

Removing guests from Teams and reviewing guest access to Teams with Azure AD access reviews 

Removing a guest from a team

Using Azure AD access reviews to review guest access to Azure AD and Microsoft Teams

Configuring guest access from the Azure AD portal

Summary

Questions

Further reading

Chapter 5: Managing the Security and Compliance Settings in Microsoft Teams

Technical requirements

Understanding and assigning the Teams admin roles

Assigning Teams admin roles to users

Managing retention and sensitivity policies for Microsoft Teams

Retention policies for Microsoft Teams

Sensitivity labels

Setting up alerts for security and compliance in Microsoft Teams

Understanding and implementing information barrier policies for Microsoft Teams

Understanding the security reports available within Microsoft Teams

Summary

Questions

Further reading

Chapter 6: Managing Endpoint Devices in Microsoft Teams

Technical requirements

Deploying Teams clients to devices

Windows

Virtual desktops

macOS

Mobile devices

Managing device settings

Managing Teams Rooms devices

Managing Teams phones, collaboration bars, and Teams displays

Managing configuration profiles

Setting up Microsoft Teams Rooms

Configuring a Microsoft Teams Rooms console device

Summary

Practice questions

Further reading

Chapter 7: Monitoring Usage within Microsoft Teams

Technical requirements

Viewing and understanding Teams usage reports

Apps usage report

PSTN blocked users

Viewing and understanding Microsoft 365 usage reports

Optimizing call quality per user with call analytics

Using the Call Quality Dashboard

Detecting call quality issues with Power BI

Summary

Questions

Further reading

Section 2: Administering the Meeting, Calling, and Chat Features within Microsoft Teams

Chapter 8: Managing Collaboration and Chat within Microsoft Teams

Technical requirements

Configuring messaging policies

Creating messaging policies

Assigning messaging policies

Assigning messaging policies via PowerShell

Managing external access and setting external access options for SharePoint and OneDrive

Configuring external access settings in Microsoft Teams

Configure external access for SharePoint and OneDrive for Business

Managing Teams' channels and private channel creation

Managing channels for a team

Managing private channel creation policies

Managing Email integration in Teams

Managing cloud file storage settings

Summary

Questions

Further reading

Chapter 9: Managing Meetings and Live Events in Microsoft Teams

Technical requirements

Configuring Teams meeting settings

Editing meeting settings with PowerShell

Configuring Teams meeting policies

General

Audio & video

Content sharing

Participants & guests

Meeting policy actions with PowerShell

Configuring Teams live events settings

Support URL

Third-party video distribution providers

Configuring Teams live events policies

Configuring conference bridge settings

Creating a dedicated, local call-in number

Changing the conference bridge user experience

Summary

Questions

Further reading

Chapter 10: Managing Phone Numbers in Microsoft Teams

Technical requirements

Choosing a PSTN connectivity solution

Voice routing policies

Ordering phone numbers

Adding numbers via the Teams admin center

Porting/transferring existing numbers

Requesting numbers or transfers by PDF form

Managing service numbers

Configuring emergency addresses for your organization

Managing phone numbers for users

Assigning phone numbers to users

Releasing/deleting a phone number

Configuring voice settings for users

Dial plans

Configuring emergency calling

Emergency calling policies

Emergency call routing policies

Summary

Questions

Question set 2

Further reading

Chapter 11: Managing Phone System in Microsoft Teams

Technical requirements

Managing resource accounts

Creating and editing a resource account

Creating a resource account using PowerShell

Assigning a phone number to a resource account

Assigning/unassigning Direct Routing numbers to/from resource accounts

Deleting a resource account

Creating and managing call queues

Preparing to create and manage call queues and auto attendants

Call queues

Creating a call queue

Creating and managing auto attendants

Creating an auto attendant

Managing call park, calling, and caller ID policies

Call park policies

Calling policies

Caller ID policies

Understanding and accessing the Health Dashboard for Direct Routing

Summary

Questions

Further reading

Section 3: Planning, Deploying, and Managing Policies for Microsoft Teams, and Apps within Teams

Chapter 12: Creating and Managing Teams

Technical requirements

Creating a team

Creating a new team from the Microsoft Teams client

Creating a new team from the Microsoft Teams admin center

Creating a new team via PowerShell

Creating a team from an existing M365 group

Managing the privacy settings for a team

Managing organization-wide teams

Summary

Questions

Further reading

Chapter 13: Managing Team Membership Settings

Technical requirements

Managing users within a team

Managing users via the Microsoft Teams admin center

Managing users via the Microsoft Teams client app

Managing users via PowerShell

Configuring dynamic team membership

Creating a new Microsoft 365 group with dynamic membership and creating a team

Creating a new security group with dynamic membership and adding it to a team

Modifying a team's existing Microsoft 365 group to have dynamic membership

Upgrading distribution lists to Microsoft 365 groups for membership

Using access reviews to validate team membership

Onboarding to utilize access reviews

Creating an access review for team/group membership validation

Summary

Questions

Question set 1

Question set 2

Further reading

Chapter 14: Creating App Policies within Microsoft Teams

Technical requirements

Setting up and managing app permission policies

Setting up and managing app setup policies

Summary

Questions

Question set 1

Question set 2

Further reading

Section 4: Mock Exams and Assessments

Chapter 15: Mock Exam

Case study (five questions)

Offices, group SIPs, and current coexistence modes

Devices

Voice project

Policies and settings

Case study questions

Multiple-choice questions (20 questions)

Chapter 16: Mock Exam Answers

Answers and explanations

Chapter 17: Assessments

Chapter 1 – Planning Your Migration to Microsoft Teams

Chapter 2 – Assessing Your Network Readiness for a Microsoft Teams Deployment

Chapter 3 – Planning and Implementing Governance and Life Cycle Settings within Microsoft Teams

Chapter 4 – Configuring Guest Access in Microsoft Teams

Chapter 5 – Managing the Security and Compliance Settings for Microsoft Teams

Chapter 6 – Managing Endpoint Devices in Microsoft Teams

Chapter 7 – Monitoring Usage within Microsoft Teams

Chapter 8 – Managing Collaboration and Chat within Microsoft Teams

Chapter 9 – Managing Meetings and Live Events in Microsoft Teams

Chapter 10 – Managing Phone Numbers in Microsoft Teams

Question set 1

Question set 2

Chapter 11 – Managing Phone Systems in Microsoft Teams

Chapter 12 – Creating and Managing Teams

Chapter 13 – Managing Team Membership Settings

Question set 1

Question set 2

Chapter 14 – Creating App Policies within Microsoft Teams

Question set 1

Question set 2

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